You are in North America
Ongoing Crisis Communication
Planning, Managing, and Responding Third Edition
| W. Timothy Coombs | The University of Central Florida, USA |
| © 2012 | 248 pages | SAGE Publications, Inc |
| Instructors | ||||
| Complimentary Review Copy | ||||
| Available on CourseSmart |
|
|||
| Individual Purchasers | ||||
| Paperback | ISBN: | 9781412983105 | $63.00 | |
| Preface | |
| 1. A Need for More Crisis Management Knowledge | |
| Crisis Management Defined | |
| The Initial Crisis Management Framework | |
| Outline of the Three-Stage Approach | |
| Importance of Crisis Management | |
| Conclusion | |
| Discussion Questions | |
| 2. Effects of the Online World on Crisis Communication and Crisis Management | |
| The Online Environment: Multiple Communication Channels | |
| Effects on Crisis Communication | |
| Conclusion | |
| 3. Proactive Management Functions and Crisis Management | |
| The Proactive Management Functions | |
| Interrelationship Among the Proactive Management Functions | |
| Conclusion | |
| Discussion Questions | |
| 4. The Crisis Prevention Process | |
| Identify the Sources to Scan | |
| Collect the Information | |
| Analyze the Information | |
| Summary | |
| Action | |
| Evaluation | |
| Conclusion | |
| Discussion Questions | |
| 5. Crisis Preparation: Part I | |
| Diagnosing Vulnerabilities | |
| Assessing Crisis Types | |
| Selecting and Training a Crisis Management Team | |
| Selecting and Training a Spokesperson | |
| Conclusion | |
| Discussion Questions | |
| 6. Crisis Preparation: Part II | |
| Developing a Crisis Management Plan | |
| Reviewing the Crisis Communication System | |
| Stakeholders and Preparation | |
| Conclusion | |
| Discussion Questions | |
| 7. Crisis Recognition | |
| Selling the Crisis | |
| Crises and Information Needs | |
| Information Gathering | |
| Information Processing: The Known | |
| Information-Processing Problems | |
| Information-Processing Mechanisms | |
| Conclusion | |
| Discussion Questions | |
| 8. Crisis Response | |
| Form of the Crisis Response | |
| Content of the Crisis Response | |
| Crisis Response Strategies | |
| Social Media Considerations | |
| Follow-Up Communication | |
| Conclusion | |
| Discussion Questions | |
| 9. Postcrisis Concerns | |
| Crisis Evaluation | |
| Memory and Learning | |
| Postcrisis Actions | |
| Conclusion | |
| Discussion Questions | |
| Epilogue: Lessons and Challenges for Crisis Communication | |
| Appendix: Possible Case Studies | |
| References |
Ongoing Crisis Communication
Planning, Managing, and Responding
Third Edition
Third Edition
| W. Timothy Coombs | The University of Central Florida, USA |
| © 2012 | 248 pages | SAGE Publications, Inc |
Available Formats
| ISBN: 9781412983105 | Paperback | Suggested Retail Price: $63.00 | Bookstore Price: $50.40 |
Previous Editions Published by SAGE
Second Edition: © 2007First Edition: © 1999
Substantial Content Revisions
The new edition intergrates social media into the various aspects of crisis communciation. This includes social media's value in scanning, follow-up communication, and utility during a crisis response. The role of social media in scanning is discussed in detail. There is also an extened discussion of choosing social media channels for the crisis response.
The crisis response and postcrisis chapters consider the role of memorial in crisis communication. The postcrisis communication focuses on the online memorials and what they mean for crisis communication.
Message mapping has been intergrated into Chapters 5 and 8 to demonstrate their value to crisis communication. The new material also explains the importance of preparing stakeholders in addition to preparing the organization for the crisis.
Finally, the last chapter examines what lessons research has yielded for crisis managers. The lessons are summarized in table format. The books ends by considering the challenges that social media and international crisis communication present for crisis managers.Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email sageheoa@sagepub.com. Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html.
We hope you'll consider this SAGE text. Email us at info@sagepub.com, or click here to find your SAGE rep.
SAGE
2455 Teller Road
Thousand Oaks, CA 91320
www.sagepub.com
