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Widely considered the world’s leading service research journal, the Journal of Service Research (JSR) is a must read to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world’s leading service experts, from both academia and the business world.
The Journal of Service Research offers an international and multidisciplinary perspective on the best management practices in:
Service marketing
Service operations
Service human resources
e-Service
Economics of service
Service information systems
Customer satisfaction and service quality
Global issues in service
JSR is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business.
Thomson Reuters 2008 Journal Citation Reports®
2008 Ranking:
23/77 in Business
2008 Impact Factor: 1.714
Subscription Information:
Individual articles are available for immediate purchase online (See View Full-Text icon above). Print copies of individual issues can be purchased by contacting the SAGE Journals Customer Service department journals@sagepub.com 1-800-818-7243.
If you are eligible for non-standard pricing please contact Journals Customer Service department journals@sagepub.com 1-800-818-7243 for a price quote.
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| Institutional, Single Print Issue |
$222.00 |
| Individual, Single Print Issue |
$42.00 |