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| Senior Editorial Assistant: |
Alexandra Manfredi |
Boston College
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| Editorial Assistant: |
Hayden Smith |
Boston College
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| Advisory Board: |
Len Berry |
Texas A&M University
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Richard Chase |
University of Southern California
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Claes Fornell |
University of Michigan, School of Business
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Christian Gronroos |
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Patrick Harker |
University of Delaware
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Richard L. Oliver |
Vanderbilt University - Brentwood, Tennessee
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A. Parasuraman |
University of Miami, USA
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Adrian Payne |
University of New South Wales, Australia
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Roland T. Rust |
University of Maryland
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Benjamin Schneider |
Senior Research Fellow, Valtera Corporation
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Jagdish Sheth |
Emory University, Atlanta, Georgia
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James C. Spohrer |
IBM Corporation, USA
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Barton A. Weitz |
University of Florida, USA
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Anthony Zahorik |
Burke Institute
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| Editorial Review Board: |
Lerzan Aksoy |
Fordham University, USA
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Eugene Anderson |
University of Michigan, School of Business
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Tor W. Andreassen |
Norwegian School of Management, Norway
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Eric Arnould |
University of Arizona
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Emin Babakus |
University of Memphis, USA
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Julie Baker |
Texas Christian University, USA
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James Barnes |
Memorial University of Newfoundland, Canada
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Sharon Beatty |
University of Alabama
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Len Berry |
Texas A&M University
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Carol C. Bienstock |
Radford University, USA
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Mary Jo Bitner |
Arizona State University, USA
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Jeff Blodgett |
North Carolina A&T University
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Josee Bloemer |
Radboud University Nijmegen, Netherlands
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Ruth N. Bolton |
Marketing Science Institute, USA
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David Bowen |
Thunderbird University
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Michael Brady |
Florida State, USA (Marketing)
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Eileen Bridges |
Kent State University, USA
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Rod Brodie |
University of Auckland, New Zealand
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Stephen W. Brown |
Arizona State University
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Steve P. Brown |
University of Houston
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Charles Colby |
Rockbridge Associates, USA
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Mark Colgate |
University of Victoria, Canada
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Joseph Cronin |
Florida State University, USA
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Pratibha A. Dabholkar |
University of Tennessee, USA
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Peter Danaher |
University of Auckland
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Moshe Davidow |
Yizrael Valley College, Israel
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Ko de Ruyter |
Maastricht University, The Netherlands
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Bo Edvardsson |
Karlstad University
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Cathy A. Enz |
School of Hotel Administration, Cornell University
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Michael Ewing |
Monash University, Australia
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Gila E. Fruchter |
Bar-Ilan University, Israel
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Olivier Furrer |
Nijmegen University
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Mark Gabbott |
Monash University, Australia
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Spiros Gounaris |
Athens University of Business and Economics, Greece
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Dwayne Gremler |
Bowling Green State University, USA
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Evert Gummesson |
Stockholm University, Sweden
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Anders Gustafsson |
Karlstad University, Sweden
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Kevin Gwinner |
Kansas State University, USA
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Thorsten Hennig-Thurau |
Bauhaus University, Germany
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Charles Hofacker |
Florida State University, College of Business
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Maria Holmlund-Rytkönen |
Swedish School of Economics, Finland
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Ming-Hui Huang |
National Taiwan University, Taiwan
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P.K. Kannan |
University of Maryland
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Ujwal Kayande |
Penn State University
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Timothy Keiningham |
IPSOS Loyalty
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Sheryl Kimes |
School of Hotel Administration, Cornell University
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Ray Kordupleski |
Customer Value Management
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Piyush Kumar |
University of Georgia College of Social Work
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Shun Yin Lam |
Nanyang Technological University
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Barak Libai |
Tel Aviv University, Israel
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Veronica Liljander |
Swedish School of Economics and Business Administration, Finland
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Paul Maglio |
IBM Corporation, USA
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Anna S. Mattila |
Pennsylvania State University
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Janet R. McColl-Kennedy |
University of Queensland, Australia
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Richard Metters |
Emory University
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Matthew Meuter |
California State University, Chico
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Peter Mills |
University of Oregon
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Vikas Mittal |
University of Pittsburgh School of Medicine
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V. Paddy Padmanabhan |
INSEAD, Singapore (Marketing)
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Xing Pan |
University of California, Riverside, USA
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A. Parasuraman |
University of Miami, USA
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Paul Patterson |
University of New South Wales, Australia
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John Pelligrino |
Mead Westvaco, USA
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Leyland Pitt |
Simon Fraser University, Canada
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Anat Rafaeli |
Technion-Israel Institute of Technology, Israel
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Brian Ratchford |
University of Texas at Dallas, USA
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Kristy Reynolds |
University of Alabama, USA
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Javier Reynoso |
Instituto Tecnologico y de Estudios Superiores de Monterrey, Mexico
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Inger Roos |
Karlstad University
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Roland Rust |
University of Maryland
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Benjamin Schneider |
Senior Research Fellow, Valtera Corporation
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Kathleen Seiders |
Boston College
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Steven Shugan |
University of Florida
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Jagdip Singh |
Case Western Reserve University
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Beverley Sparks |
Griffith University, Australia
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James C. Spohrer |
IBM Corporation, USA
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Jill Sweeny |
University of Western Australia
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David Tansik |
University of Arizona
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Steven Taylor |
Illinois State University, Norman, Illinois
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Michael Tsiros |
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Steve Vargo |
University of Hawaii at Manoa
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Sajeev Varki |
University of South Florida, USA
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Peter Verhoef |
Groningen University, The Netherlands
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Rohit Verma |
School of Hotel Administration, Cornell University
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Florian Von Wangenheim |
Technische Universität München, Germany
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Glenn Voss |
Southern Methodist University, USA
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Janet Wagner |
University of Maryland
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L. Jean Walker |
The University of Houston-Clear Lake
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Martin Wetzels |
Maastricht University
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Jochen Wirtz |
National University of Singapore
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Mary Wolfinbarger |
California State University, Long Beach
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Jinhong Xie |
University of Florida
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Anthony Zahorik |
Burke Institute
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Valarie Zeithaml |
University of North Carolina
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