Telephone Survey Methods
Sampling, Selection, and Supervision
Second Edition
Purchase
Paperback
ISBN:
9780803953079
Available from
January 0001
Description
"From generating phone numbers to structuring the work of interviewers and supervisors, this book covers it all. New to this edition is a focus on the total survey error concept, a comparison of CATI and PAPI procedures, mixed-mode surveys, and new telecommunication technologies."
--Canadian Journal of Communication
"Telephone Survey Methods is a useful and practical guide to conducting telephone surveys particularly for those who are seeking sampling and administrative guidelines."
--Journal of Official Statistics
What quality control methods can be employed most effectively to structure and monitor interviews and convert refusals? What telephone numbers should be used in random digit dialing? How can eligible respondents be chosen and their cooperation secured? Addressing these and other survey issues, this completely revised edition of Telephone Survey Methods offers researchers a guide to thinking about and executing telephone surveys. From generating phone numbers to structuring the work of interviewers and supervisers, this book covers it all. New to this edition is a focus on the total survey error concept, a comparison of CATI with PAPI procedures, mixed-mode surveys, and new telecommunication technologies. In addition, the book covers such topics as how to control the sampling pool, how to identify the appropriate respondent, and how to improve on-the-job training of interviewers.
Contents
INTRODUCTION
INTRODUCTION
Total Survey Error
Total Survey Error
Telephone Surveying in Perspective
Telephone Surveying in Perspective
The Telephone Phenomenon in the United States
The Telephone Phenomenon in the United States
Basic Steps in the Telephone Survey Process
Basic Steps in the Telephone Survey Process
Computer-Assisted Telephone Interviewing (CATI)
Computer-Assisted Telephone Interviewing (CATI)
Contents and Organization of This Text
Contents and Organization of This Text
Additional Sources of Instruction on Survey Methodologies
Additional Sources of Instruction on Survey Methodologies
Exercises
Exercises
GENERATING TELEPHONE SURVEY SAMPLING POOLS
GENERATING TELEPHONE SURVEY SAMPLING POOLS
Choosing a Valid Sampling Design
Choosing a Valid Sampling Design
Random Digit Dialing (RDD)
Random Digit Dialing (RDD)
Directory and List-Based Sampling Pools
Directory and List-Based Sampling Pools
Mixed Mode Sampling Pools
Mixed Mode Sampling Pools
Sampling Pool Size
Sampling Pool Size
Exercises
Exercises
PROCESSING TELEPHONE SURVEY SAMPLING POOLS
PROCESSING TELEPHONE SURVEY SAMPLING POOLS
Issues in Controlling the Sampling Pool
Issues in Controlling the Sampling Pool
Using the Call-Sheet to Control the Sampling Pool
Using the Call-Sheet to Control the Sampling Pool
Refusal Report Form, Refusal Conversions, and Nonresponse Error
Refusal Report Form, Refusal Conversions, and Nonresponse Error
Expectations in Processing Sampling Pools
Expectations in Processing Sampling Pools
Sampling Pool Dispositions and Survey Response and Nonresponse Rates
Sampling Pool Dispositions and Survey Response and Nonresponse Rates
Sampling Pools in Mixed Mode Surveys
Sampling Pools in Mixed Mode Surveys
Processing Sampling Pools with CATI
Processing Sampling Pools with CATI
Exercises
Exercises
SELECTING RESPONDENTS AND SECURING COOPERATION
SELECTING RESPONDENTS AND SECURING COOPERATION
Starting Off on a Solid Footing
Starting Off on a Solid Footing
Introducing the Survey
Introducing the Survey
Respondent Selection and Screening Techniques
Respondent Selection and Screening Techniques
Advance Contract of Respondents
Advance Contract of Respondents
Exercises
Exercises
SUPERVISION I
- STRUCTURING INTERVIEWERS' WORK
Quality Control in Telephone Versus Personal Interviewing
Quality Control in Telephone Versus Personal Interviewing
Recruitment and Hiring of Interviewers
Recruitment and Hiring of Interviewers
Training Sessions
Training Sessions
Presurvey Practice and On-the-Job Training
Presurvey Practice and On-the-Job Training
Total Survey Error and the Interviewer
Total Survey Error and the Interviewer
Exercises
Exercises
SUPERVISION II
- STRUCTURING SUPERVISORY WORK
Staffing and Scheduling Interviewing Sessions
Staffing and Scheduling Interviewing Sessions
Interviewing Session Setup
Interviewing Session Setup
Supervising Interviewing Sessions in PAPI and CATI Surveys
Supervising Interviewing Sessions in PAPI and CATI Surveys
Verifying Completed Interviews
Verifying Completed Interviews
Conclusion
Conclusion
Exercises
Exercises
Description
"From generating phone numbers to structuring the work of interviewers and supervisors, this book covers it all. New to this edition is a focus on the total survey error concept, a comparison of CATI and PAPI procedures, mixed-mode surveys, and new telecommunication technologies."
--Canadian Journal of Communication
"Telephone Survey Methods is a useful and practical guide to conducting telephone surveys particularly for those who are seeking sampling and administrative guidelines."
--Journal of Official Statistics
What quality control methods can be employed most effectively to structure and monitor interviews and convert refusals? What telephone numbers should be used in random digit dialing? How can eligible respondents be chosen and their cooperation secured? Addressing these and other survey issues, this completely revised edition of Telephone Survey Methods offers researchers a guide to thinking about and executing telephone surveys. From generating phone numbers to structuring the work of interviewers and supervisers, this book covers it all. New to this edition is a focus on the total survey error concept, a comparison of CATI with PAPI procedures, mixed-mode surveys, and new telecommunication technologies. In addition, the book covers such topics as how to control the sampling pool, how to identify the appropriate respondent, and how to improve on-the-job training of interviewers.
Contents
INTRODUCTION
INTRODUCTION
Total Survey Error
Total Survey Error
Telephone Surveying in Perspective
Telephone Surveying in Perspective
The Telephone Phenomenon in the United States
The Telephone Phenomenon in the United States
Basic Steps in the Telephone Survey Process
Basic Steps in the Telephone Survey Process
Computer-Assisted Telephone Interviewing (CATI)
Computer-Assisted Telephone Interviewing (CATI)
Contents and Organization of This Text
Contents and Organization of This Text
Additional Sources of Instruction on Survey Methodologies
Additional Sources of Instruction on Survey Methodologies
Exercises
Exercises
GENERATING TELEPHONE SURVEY SAMPLING POOLS
GENERATING TELEPHONE SURVEY SAMPLING POOLS
Choosing a Valid Sampling Design
Choosing a Valid Sampling Design
Random Digit Dialing (RDD)
Random Digit Dialing (RDD)
Directory and List-Based Sampling Pools
Directory and List-Based Sampling Pools
Mixed Mode Sampling Pools
Mixed Mode Sampling Pools
Sampling Pool Size
Sampling Pool Size
Exercises
Exercises
PROCESSING TELEPHONE SURVEY SAMPLING POOLS
PROCESSING TELEPHONE SURVEY SAMPLING POOLS
Issues in Controlling the Sampling Pool
Issues in Controlling the Sampling Pool
Using the Call-Sheet to Control the Sampling Pool
Using the Call-Sheet to Control the Sampling Pool
Refusal Report Form, Refusal Conversions, and Nonresponse Error
Refusal Report Form, Refusal Conversions, and Nonresponse Error
Expectations in Processing Sampling Pools
Expectations in Processing Sampling Pools
Sampling Pool Dispositions and Survey Response and Nonresponse Rates
Sampling Pool Dispositions and Survey Response and Nonresponse Rates
Sampling Pools in Mixed Mode Surveys
Sampling Pools in Mixed Mode Surveys
Processing Sampling Pools with CATI
Processing Sampling Pools with CATI
Exercises
Exercises
SELECTING RESPONDENTS AND SECURING COOPERATION
SELECTING RESPONDENTS AND SECURING COOPERATION
Starting Off on a Solid Footing
Starting Off on a Solid Footing
Introducing the Survey
Introducing the Survey
Respondent Selection and Screening Techniques
Respondent Selection and Screening Techniques
Advance Contract of Respondents
Advance Contract of Respondents
Exercises
Exercises
SUPERVISION I
- STRUCTURING INTERVIEWERS' WORK
Quality Control in Telephone Versus Personal Interviewing
Quality Control in Telephone Versus Personal Interviewing
Recruitment and Hiring of Interviewers
Recruitment and Hiring of Interviewers
Training Sessions
Training Sessions
Presurvey Practice and On-the-Job Training
Presurvey Practice and On-the-Job Training
Total Survey Error and the Interviewer
Total Survey Error and the Interviewer
Exercises
Exercises
SUPERVISION II
- STRUCTURING SUPERVISORY WORK
Staffing and Scheduling Interviewing Sessions
Staffing and Scheduling Interviewing Sessions
Interviewing Session Setup
Interviewing Session Setup
Supervising Interviewing Sessions in PAPI and CATI Surveys
Supervising Interviewing Sessions in PAPI and CATI Surveys
Verifying Completed Interviews
Verifying Completed Interviews
Conclusion
Conclusion
Exercises
Exercises
July 1993 | 192 pages | Sage US
| Format | Published Date | ISBN | Price |
|---|---|---|---|
| Paperback | 28/02/2026 | 9780803953079 | $126.00 |
"From generating phone numbers to structuring the work of interviewers and supervisors, this book covers it all. New to this edition is a focus on the total survey error concept, a comparison of CATI and PAPI procedures, mixed-mode surveys, and new telecommunication technologies."
--Canadian Journal of Communication
"Telephone Survey Methods is a useful and practical guide to conducting telephone surveys particularly for those who are seeking sampling and administrative guidelines."
--Journal of Official Statistics
What quality control methods can be employed most effectively to structure and monitor interviews and convert refusals? What telephone numbers should be used in random digit dialing? How can eligible respondents be chosen and their cooperation secured? Addressing these and other survey issues, this completely revised edition of Telephone Survey Methods offers researchers a guide to thinking about and executing telephone surveys. From generating phone numbers to structuring the work of interviewers and supervisers, this book covers it all. New to this edition is a focus on the total survey error concept, a comparison of CATI with PAPI procedures, mixed-mode surveys, and new telecommunication technologies. In addition, the book covers such topics as how to control the sampling pool, how to identify the appropriate respondent, and how to improve on-the-job training of interviewers.
Table Of Contents:
- INTRODUCTION
- Total Survey Error
- Telephone Surveying in Perspective
- The Telephone Phenomenon in the United States
- Basic Steps in the Telephone Survey Process
- Computer-Assisted Telephone Interviewing (CATI)
- Contents and Organization of This Text
- Additional Sources of Instruction on Survey Methodologies
- Exercises
- GENERATING TELEPHONE SURVEY SAMPLING POOLS
- Choosing a Valid Sampling Design
- Random Digit Dialing (RDD)
- Directory and List-Based Sampling Pools
- Mixed Mode Sampling Pools
- Sampling Pool Size
- Exercises
- PROCESSING TELEPHONE SURVEY SAMPLING POOLS
- Issues in Controlling the Sampling Pool
- Using the Call-Sheet to Control the Sampling Pool
- Refusal Report Form, Refusal Conversions, and Nonresponse Error
- Expectations in Processing Sampling Pools
- Sampling Pool Dispositions and Survey Response and Nonresponse Rates
- Sampling Pools in Mixed Mode Surveys
- Processing Sampling Pools with CATI
- Exercises
- SELECTING RESPONDENTS AND SECURING COOPERATION
- Starting Off on a Solid Footing
- Introducing the Survey
- Respondent Selection and Screening Techniques
- Advance Contract of Respondents
- Exercises
- SUPERVISION I
- STRUCTURING INTERVIEWERS' WORK
- Quality Control in Telephone Versus Personal Interviewing
- Recruitment and Hiring of Interviewers
- Training Sessions
- Presurvey Practice and On-the-Job Training
- Total Survey Error and the Interviewer
- Exercises
- SUPERVISION II
- STRUCTURING SUPERVISORY WORK
- Staffing and Scheduling Interviewing Sessions
- Interviewing Session Setup
- Supervising Interviewing Sessions in PAPI and CATI Surveys
- Verifying Completed Interviews
- Conclusion
- Exercises