Managing Conversations With Hostile Adults
Strategies for Teachers
Georgia J. Kosmoski
- Governors State University, University Park, IL, USA
Dennis R. Pollack
- Pollack and Associates, Inc.
Purchase
Hardcover
ISBN:
9780803968103
Available from
January 0001
Description
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator's effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.
Contents
Defusing the Angry Screamer
Defusing the Angry Screamer
Dealing with Public Humiliation
Dealing with Public Humiliation
Handling Parents with Blinders
Handling Parents with Blinders
Neutralizing One Under the Influence of Drugs or Alcohol
Neutralizing One Under the Influence of Drugs or Alcohol
Refusing to Be Coerced
Refusing to Be Coerced
Confronting a Colleague Who Steals Your Work
Confronting a Colleague Who Steals Your Work
Surviving a False Sexual Accusation
Surviving a False Sexual Accusation
Curbing the School Gossip
Curbing the School Gossip
Reversing a Non-Supportive Action
Reversing a Non-Supportive Action
What Works
- The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations
Description
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator's effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.
Contents
Defusing the Angry Screamer
Defusing the Angry Screamer
Dealing with Public Humiliation
Dealing with Public Humiliation
Handling Parents with Blinders
Handling Parents with Blinders
Neutralizing One Under the Influence of Drugs or Alcohol
Neutralizing One Under the Influence of Drugs or Alcohol
Refusing to Be Coerced
Refusing to Be Coerced
Confronting a Colleague Who Steals Your Work
Confronting a Colleague Who Steals Your Work
Surviving a False Sexual Accusation
Surviving a False Sexual Accusation
Curbing the School Gossip
Curbing the School Gossip
Reversing a Non-Supportive Action
Reversing a Non-Supportive Action
What Works
- The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations
Reviews
Managing Conversations With Hostile Adults
Strategies for Teachers
October 2000 | 128 pages | Corwin
| Format | Published Date | ISBN | Price |
|---|---|---|---|
| Hardcover | 01/02/2026 | 9780803968103 | $79.95 |
| Paperback | 01/02/2026 | 9780803968110 | $37.95 |
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator's effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.
Table Of Contents:
- Defusing the Angry Screamer
- Dealing with Public Humiliation
- Handling Parents with Blinders
- Neutralizing One Under the Influence of Drugs or Alcohol
- Refusing to Be Coerced
- Confronting a Colleague Who Steals Your Work
- Surviving a False Sexual Accusation
- Curbing the School Gossip
- Reversing a Non-Supportive Action
- What Works
- The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations
Recent Product Reviews:
"Excellent examples provided to illustrate each point. A good balance between research and practical solutions."
John Bruno, Ph.D., Florida State University, Department of Special Education Tallahassee, FL