From Conflict to Conciliation

How to Defuse Difficult Situations
William W. Purkey - North Carolina Center for Invitational Education, Greensboro, NC
John J. Schmidt - East Carolina University, USA
John M. Novak - Brock University, Canada
From Conflict to Conciliation
February 2010 | 184 pages | Corwin
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ISBN: 9781452271309
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Description

"The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, those who use this approach can do much more than resolve conflict—they can build each other up so future conflicts will be easier to resolve."
—Bob Bowen, Chief Executive Officer
The Mandt System, Inc.

Don't let conflict get in the way of meaningful collaboration!

Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to take progressively more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are:

  • Concern: identifying actionable concerns
  • Confer: expressing concerns in nonthreatening ways
  • Consult: reviewing and clarifying the situation collaboratively
  • Confront: considering consequences and giving clear warnings
  • Combat: taking sustained, logical action
  • Conciliation: mending the wounds and restoring relationships

Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.

Contents

Preface

Preface

Acknowledgments

Acknowledgments

About the Authors

  • 1. Conflict and the Six-C Process
  • Introduction
  • Research and Anecdotal Support
  • What Is Unique About This Book?
  • The Six-C Process
  • The Conciliation Capstone
  • Saving Time and Energy
  • Conflict Is Inevitable
  • The Use and Misuse of Power
  • The Democratic Ideal
  • Why Everyone Matters
  • The Perceptual Tradition
  • When Viewpoints Conflict
  • Acceptance Versus Agreement
  • Summary
  • Major Themes
  • 2. Concern
  • Latent Concerns
  • Actionable Concerns
  • What Is a Concern?
  • What Are Moral and Ethical Concerns?
  • What Are Your Concerns?
  • Potential Concerns at School
  • Potential Concerns at Home
  • Potential Concerns in the Community
  • Summary
  • Major Themes
  • 3. Confer
  • Setting the Stage for Conferring
  • Can You Express Your Concern Clearly?
  • Can You Look Beyond the Immediate Concern?
  • Is There Room for Compromise or Re-Conceptualization?
  • The Value of Seeking Commitment
  • Helpful Communication Skills
  • The 3+++wish? Formula
  • Practicing the 3+++wish? Formula
  • Handling Challenges
  • Summary
  • Major Themes
  • 4. Consult
  • Considering the Situation
  • What Is a Consulting Relationship?
  • Using a Triangular Structure
  • Involving Others in a Consultation
  • Sequential Steps for Consulting
  • Practicing the Consulting Sequence
  • Summary
  • Major Themes
  • 5. Confront
  • Questions to Ask Yourself
  • Difference Between Conflict and Confrontation
  • Understanding Confrontation
  • Adapting Constructive Confrontation
  • Applying Practical Tips
  • Major Themes
  • 6. Combat
  • Constraints on Combat
  • The Use of Power
  • Increasing Chances for a Desirable Outcome
  • Taking a Stand
  • Civilized Dissent
  • Summary
  • Major Themes
  • 7. Conciliation and Beyond
  • Conciliation After Combat
  • Conciliation as a Reflective Process
  • Beyond Conciliation
  • Summary
  • Major Themes

References and Resources

References and Resources

Index

Index

Description

"The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, those who use this approach can do much more than resolve conflict—they can build each other up so future conflicts will be easier to resolve."
—Bob Bowen, Chief Executive Officer
The Mandt System, Inc.

Don't let conflict get in the way of meaningful collaboration!

Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to take progressively more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are:

  • Concern: identifying actionable concerns
  • Confer: expressing concerns in nonthreatening ways
  • Consult: reviewing and clarifying the situation collaboratively
  • Confront: considering consequences and giving clear warnings
  • Combat: taking sustained, logical action
  • Conciliation: mending the wounds and restoring relationships

Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.

Contents

Preface

Preface

Acknowledgments

Acknowledgments

About the Authors

  • 1. Conflict and the Six-C Process
  • Introduction
  • Research and Anecdotal Support
  • What Is Unique About This Book?
  • The Six-C Process
  • The Conciliation Capstone
  • Saving Time and Energy
  • Conflict Is Inevitable
  • The Use and Misuse of Power
  • The Democratic Ideal
  • Why Everyone Matters
  • The Perceptual Tradition
  • When Viewpoints Conflict
  • Acceptance Versus Agreement
  • Summary
  • Major Themes
  • 2. Concern
  • Latent Concerns
  • Actionable Concerns
  • What Is a Concern?
  • What Are Moral and Ethical Concerns?
  • What Are Your Concerns?
  • Potential Concerns at School
  • Potential Concerns at Home
  • Potential Concerns in the Community
  • Summary
  • Major Themes
  • 3. Confer
  • Setting the Stage for Conferring
  • Can You Express Your Concern Clearly?
  • Can You Look Beyond the Immediate Concern?
  • Is There Room for Compromise or Re-Conceptualization?
  • The Value of Seeking Commitment
  • Helpful Communication Skills
  • The 3+++wish? Formula
  • Practicing the 3+++wish? Formula
  • Handling Challenges
  • Summary
  • Major Themes
  • 4. Consult
  • Considering the Situation
  • What Is a Consulting Relationship?
  • Using a Triangular Structure
  • Involving Others in a Consultation
  • Sequential Steps for Consulting
  • Practicing the Consulting Sequence
  • Summary
  • Major Themes
  • 5. Confront
  • Questions to Ask Yourself
  • Difference Between Conflict and Confrontation
  • Understanding Confrontation
  • Adapting Constructive Confrontation
  • Applying Practical Tips
  • Major Themes
  • 6. Combat
  • Constraints on Combat
  • The Use of Power
  • Increasing Chances for a Desirable Outcome
  • Taking a Stand
  • Civilized Dissent
  • Summary
  • Major Themes
  • 7. Conciliation and Beyond
  • Conciliation After Combat
  • Conciliation as a Reflective Process
  • Beyond Conciliation
  • Summary
  • Major Themes

References and Resources

References and Resources

Index

Index

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From Conflict to Conciliation

How to Defuse Difficult Situations

William W. Purkey , John J. Schmidt , John M. Novak
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February 2010 | 184 pages | Corwin

Format Published Date ISBN Price
Paperback 28/04/2023 9781412979863 $39.95
Lifetime 28/04/2023 9781452271309 $36.00

"The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, those who use this approach can do much more than resolve conflict—they can build each other up so future conflicts will be easier to resolve."
—Bob Bowen, Chief Executive Officer
The Mandt System, Inc.

Don't let conflict get in the way of meaningful collaboration!

Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to take progressively more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are:

  • Concern: identifying actionable concerns
  • Confer: expressing concerns in nonthreatening ways
  • Consult: reviewing and clarifying the situation collaboratively
  • Confront: considering consequences and giving clear warnings
  • Combat: taking sustained, logical action
  • Conciliation: mending the wounds and restoring relationships

Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.


Table Of Contents:

  • Preface
  • Acknowledgments
  • About the Authors
  • 1. Conflict and the Six-C Process
  • Introduction
  • Research and Anecdotal Support
  • What Is Unique About This Book?
  • The Six-C Process
  • The Conciliation Capstone
  • Saving Time and Energy
  • Conflict Is Inevitable
  • The Use and Misuse of Power
  • The Democratic Ideal
  • Why Everyone Matters
  • The Perceptual Tradition
  • When Viewpoints Conflict
  • Acceptance Versus Agreement
  • Summary
  • Major Themes
  • 2. Concern
  • Latent Concerns
  • Actionable Concerns
  • What Is a Concern?
  • What Are Moral and Ethical Concerns?
  • What Are Your Concerns?
  • Potential Concerns at School
  • Potential Concerns at Home
  • Potential Concerns in the Community
  • Summary
  • Major Themes
  • 3. Confer
  • Setting the Stage for Conferring
  • Can You Express Your Concern Clearly?
  • Can You Look Beyond the Immediate Concern?
  • Is There Room for Compromise or Re-Conceptualization?
  • The Value of Seeking Commitment
  • Helpful Communication Skills
  • The 3+++wish? Formula
  • Practicing the 3+++wish? Formula
  • Handling Challenges
  • Summary
  • Major Themes
  • 4. Consult
  • Considering the Situation
  • What Is a Consulting Relationship?
  • Using a Triangular Structure
  • Involving Others in a Consultation
  • Sequential Steps for Consulting
  • Practicing the Consulting Sequence
  • Summary
  • Major Themes
  • 5. Confront
  • Questions to Ask Yourself
  • Difference Between Conflict and Confrontation
  • Understanding Confrontation
  • Adapting Constructive Confrontation
  • Applying Practical Tips
  • Major Themes
  • 6. Combat
  • Constraints on Combat
  • The Use of Power
  • Increasing Chances for a Desirable Outcome
  • Taking a Stand
  • Civilized Dissent
  • Summary
  • Major Themes
  • 7. Conciliation and Beyond
  • Conciliation After Combat
  • Conciliation as a Reflective Process
  • Beyond Conciliation
  • Summary
  • Major Themes
  • References and Resources
  • Index

Recent Product Reviews:

"The authors recommend useful strategies for improving the human condition using the least amount of energy and time. This is a good read for employees and managers who work with the diverse individuals in today's fast-paced and competitive workplace."
Belquis Majboor, JAME magazine, 2010, (Vol. 15, No. 4)
"The 6 Cs provide strategies to support us to move from conflict to conciliation in a most effective and economical manner. They also open up a new way of thinking to turn potential conflicts into possible means for mutual growth through this meaningful and inviting process."
Peter Kai-Hung Wong, Chief Curriculum Development Officer, Education Bureau of the Hong Kong Special Administrative Region, China
“The 6-C process adds a unique dimension to conflict resolution. My experience with the 6 Cs integrated in the Grow With Guidance System produced powerful and empowering results. Thank you for this dynamic book!”
Tommie R. Radd, Counselor, Columbus City Schools, OH
"A very important and timely book that is well grounded in conflict theory and research. I especially appreciate that the strategies go beyond merely ending the conflict, but also speak to healing and seeking reconciliation. Purkey, Schmidt, and Novak have produced another winner to help educators create inviting and joyful schools."
Sally Butzin, President, Institute for School Innovation, Author of Joyful Classrooms in an Age of Accountability
“Every teacher should study the Six-C Process. The authors provide a positive, constructive, and hands-on approach to dealing with challenging situations. What a great process for educators to use!”
David A. Chapman, Superintendent, South Vermillion Community Schools, Clinton, IN

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