Communication and interpersonal skills are an essential part of practice. Taking a skills-based approach, this book looks at research, theories, approaches and processes, demonstrating how they relate directly to practice. It will help you to understand the benefits that good communication skills can bring to your work with children and families, adults, groups, and those with communication difficulties.
Chapter 1: Communication skills: don't they just come naturally?
Chapter 2: What do we know about effective communication?
Chapter 3: The human face of social work: understanding emotion and non-verbal communication
Chapter 4: Getting started
Chapter 5: Making progress and managing endings
Chapter 6: Communicating with children and families
Chapter 7: Working with groups
Chapter 8: Working with people with additional communication needs: communicative minorities
Chapter 9: Working with involuntary service users
Chapter 10: Safety and risk: working with hostility and deception
Chapter 11: The demands and rewards of interpersonal work