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Communication Skills in Nursing, Health and Social Care
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Communication Skills in Nursing, Health and Social Care

Fifth Edition


October 2020 | 312 pages | SAGE Publications Ltd
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

The new edition features:
  • New chapter entries covering empathy, documentation and simulation
  • Group exercises added in each chapter
  • New information on National Accessible Information Standards on learning difficulties

  • Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.  

     
    Acceptance
     
    Active Listening
     
    Advising
     
    Advocacy
     
    Anti-discriminatory Practice
     
    Assertiveness
     
    Assessment
     
    Barriers to Good Communication
     
    Breaking Bad News
     
    Chairing Meetings
     
    Challenging
     
    Complaints
     
    Confidentiality
     
    Conflict Management
     
    Counselling
     
    Court Room Skills
     
    Documentation, Recording and Form Filling
     
    Ecomaps
     
    Emotional Intelligence (EI)
     
    Empathy
     
    Empowerment, Resilience and a Strengths Perspective
     
    Endings
     
    Establishing a Professional Relationship
     
    Feedback: Giving and Receiving
     
    Genograms
     
    Getting Unstuck
     
    Group Work
     
    Information & Communication Technology (ICT) and Health Informatics
     
    Interpreters
     
    Interprofessional Collaboration
     
    Interviewing Children
     
    Labyrinths
     
    Learning Difficulties
     
    Loss
     
    Mediation Skills
     
    Mindfulness
     
    Motivational Interviewing
     
    Non-verbal Communication
     
    Overcoming Fears and Anxieties
     
    Professional Capabilities Framework (PCF)
     
    Reflective Practice
     
    Religion
     
    Simulation
     
    Social Media
     
    Spirituality
     
    Suicide
     
    Supervision
     
    Talks and Presentations
     
    Telephone, Skyping and Video Conferencing Skills
     
    Time Management
     
    Tricky Topics: Sexuality and Death
     
    Whistle Blowing
     
    Wrong Messages
    Key features

    NEW TO THIS EDITION:

    • New entries covering social media, mindfulness, several tricky topics, and much more.
    • Service user snippets to help address and understand the issues about service user perspectives.
    • Skills to ensure you are engaging with the Professional Capabilities Framework.



    - New entry on Simulation
    - New entry on Documentation
    - New Group Exercises added to each 'Chapter'/Letter
    - References to the NMC Standards for Nursing made throughout, and each end of  'Chapter'/Letter' is linked to the NMC Standards alongside the PCF 
    - New info on National Accessible Information Standards re learning difficulties; video conferencing; achieving best evidence (ABC interviews/children); mental capacity; GDPR.
    - Empathy chapter has a new section on dealing with upset people.
    - Information added on emojis and emoticons

    Preview this book