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Conflict and Communication
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Conflict and Communication

First Edition
  • Fred E. Jandt - California State University, San Bernardino (Retired)
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April 2016 | 272 pages | SAGE Publications, Inc

Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.


 
Chapter 1: Conflict in Our Lives
Popular Attitudes about Conflict

 
The Academic Study of Conflict

 
Learning New Conflict Management Skills

 
Listening and Empathy

 
 
Chapter 2: Power and Conflict Styles
Definitions of Power Applied to Conflict

 
Western Conflict Styles

 
Non-Western Conflict Styles

 
Conflict Coaching

 
 
Chapter 3: Deconstructing Conflicts
Data Sources for Systematic Analysis

 
Two Methods of Conflict Analysis

 
Change-Oriented Conflict Analysis

 
Sample Conflict Analysis

 
 
Chapter 4: Culture and Conflict
The Concept of Culture

 
Individualism and Collectivism

 
High- and Low-Context Cultures

 
The Concept of Face

 
Intercultural Conflict

 
 
Chapter 5: Negotiating Skills and Resolving Conflicts With Others
Negotiation Strategies

 
Negotiation Tactics

 
Negotiation Skills

 
Negotiation Ethics

 
Cultural Issues

 
Conflict Coaching

 
 
Chapter 6: Dealing With Anger, Aggression, and Bullying
Anger

 
Aggression

 
Bullying

 
 
Chapter 7: Mediation Skills
Development of Mediation

 
Mediation in Indigenous Societies

 
Styles of Mediation

 
Conducting a Facilitative Mediation

 
Mediation Ethics

 
Applying Mediation Skills

 
 
Chapter 8: Online Dispute Resolution
Limitations of Online Dispute Resolution

 
Advantages of Online Dispute Resolution

 
The Process of Online Dispute Resolution

 
Closed-Circuit Television

 
Telephone

 
Social Media

 
 
Chapter 9: Apologies, Forgiveness, and Reconciliation
Apologies

 
Forgiveness

 
Reconciliation

 
Justice

 
 
Chapter 10: Conflict in Organizations and Families
Workplace Conflict

 
Family Conflict

 
Narrative Mediation

 

Supplements

Instructor Resource Site

Password-protected Instructor Resources include the following:

  • A Microsoft® Word test bank, is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
Key features

KEY FEATURES

  • Multiple cases studies within each chapter illustrate concepts and demonstrate application. The case studies draw upon examples from a variety of relevant fields where conflict is commonplace, including business, law and criminal justice, education, and the helping professions. Each case study is followed by questions to guide students in using the concepts.
  • End-of-chapter discussion questions and exercises, including role-plays, provide students with an opportunity to practice their conflict management and negotiation skills at the end of every chapter.
  • A chapter on Online Dispute Resolution (Chapter 8) introduces students to the growing area of online resolutions used to resolve millions of disputes annually.
  • A chapter on Conflict in Organizations and Families (Chapter 10) identifies sources and outcomes of organizational conflict and describes how family conflict is different from other types of conflict.

Sample Materials & Chapters

Chapter 7

Chapter 8


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For instructors

Review and Desk copies for this title are available digitally via VitalSource.

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If you require a print review copy, please call: (800) 818-7243 ext. 6140 or email textsales@sagepub.com.

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