Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.
|Perspectives on the Citizen-Consumer|
|The Rise of the Citizen-Consumer|
|Users, Staff and Services|
|From Policy to Practice|
|Consumerism and Public Services|