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Essentials of Operations Management

Essentials of Operations Management

February 2009 | 456 pages | SAGE Publications, Inc


Covering the most critical topics and strategies in the field, Essentials of Operations Management provides business students with the most up-to-date coverage of modern topics not always found in other texts, such as human resources in operations, facility location, "green" operations, and the balanced scorecard approach to operations. Author Scott Young draws on his many years of teaching experience at both the undergraduate and MBA level to provide the essential content necessary for success in operations—in an affordable text.

Key Features

  • Includes a complete chapter (Chapter 4) on managing the operations workforce—an important topic for the well-rounded operations manager
  • Applies "The Balanced Scorecard" approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal processes and learning and growth measures against traditional financial measures
  • Covers sustainable operations in Chapter 7, including discussions of "green" operations and why they are important for any new operations manager
  • Includes end-of-chapter projects and exercises that help students apply concepts to real-life situations
  • Provides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points

Instructor Resources on CD include PowerPoint® slides, chapter overviews, lecture outlines, review questions, and additional cases. Contact Customer Care at 1-800-818-SAGE (7243) from 6 am - 5 pm, PT, to request a copy (qualified instructors only).

Essentials of Operations Management is appropriate for undergraduate or MBA students taking Operations Management, Production and Operations Management, or Operations Strategy courses in schools of business.

1. Introduction to Operations Management and Productivity
2. Productivity and Process Analysis
3. Operations Strategy
4. Managing the Operations Workforce
5. The Balanced Scorecard Approach to Operations
6. Total Quality Management
7. Sustainable Operations
8. Forecasting and Aggregate Planning
9. Scheduling for Operations
10. Facility Location
11. Facility Layout and Waiting Lines
12. Supply Chain Management
13. Inventory Management and Purchasing
14. Resource Planning
15. Project Management

It contains most of and important operations management subjects. It also has a easy understandable language. Examples are explanotary.

Dr Gokhan Secme
Business Administration , Nevşehir Hacı Bektas Veli University
October 7, 2015

This is a good introduction to operations management, probably best suited to first or second year business students doing modules in operations management. The coverage is good, but not deep, as might be expected in a book with "Essentials" in the title. There could have been slightly deeper discussion of the Japanese contribution to the field, but that is probably a minor concern. Supply chain and other up-to-the-minute topics are covered, but again not in too much detail. I think the book's main weakness (although very slight) is its ommission of the the numerate component of the subject. Little space is given to the important areas of statistics and data. Because of this, the text remains in the "essentials" bracket, and perhaps this is rightfully so. For students specializing in operations, this book would be good only as pre-reading. There isn't enough depth to make it relevant to specialists. That said, for my students, who take operations management as an inescapable module, it is entirely appropriate - pitched at the right level, expansive in its topic coverage, and very well written for comprehenisibility. It is also a fairly slim volume, which is a huge plus. Operations texts can be on the large side, and this deters less dedicated students from using them.

Mr Kenneth Wilkinson
Dept of Marketing, Ops & Digital Busin, Manchester Metropolitan University
January 5, 2015

Will be recommending this again this year to second year undergraduate students of business operations. The course I teach is half marketing and half operations. Students typically see operations as the undesirable, difficult part, and engage less enthusiastically than they do with the marketing element. This book is very light on the quantitative aspects of operations so is appropriate for generalists seeking understanding of the broader concepts. For operations specialists, its content would probably be too basic, but might work as a primer on a pre-reading list.

Mr Kenneth Anthony Wilkinson
Dept of Marketing, Ops & Digital Busin, Manchester Metropolitan University
September 2, 2015

Very thorough and balanced approach to operations management.

Dr Anthony Daniel
Ledbetter College of Business, Shorter University
March 20, 2014

I have adopted the text for Spring 2014. Please send me instructor's all supplemental teaching materials, including manuals, dvd case, power points, and so on.

Dr Kay Kim
Business Administration Dept, Fitchburg State College
June 17, 2013

I feel like this is more suitable for undergraduates.

December 14, 2012

Interesting but a little too technical for the course / general business students we have. Looks much more revelant to specialst course

Professor Simon Burtonshaw-Gunn
Business School, Northampton University
January 20, 2011

Covers the material to a level appropriate for undergrad management & marketing students; includes a look at sustainability.

Mr Rick Jonsen
Business Administration Dept, Eastern University
November 3, 2010

Concise and meets objectives of the course. Price was reasonable for students.

Dr Bonnie Woodson
Business Administration Dept, Santa Barbara City College
August 18, 2010