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Hospitality Management
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Hospitality Management
A Brief Introduction

Edited by:
  • Roy C Wood - NHTV Breda University of Applied Sciences

© 2014 | 208 pages | SAGE Publications Ltd
"An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood’s academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area."
- Professor Stephen J. Page, Bournemouth University

Hospitality Management: A Brief Introduction is designed for undergraduate and postgraduate students studying hotel and hospitality management and hospitality studies.

The book includes coverage of the principal areas of functional management in hospitality including:

  • employee relations
  • accommodation management
  • food and beverage management
  • marketing and sales
  • industry structure and strategy
  • the nature of management roles
  • hospitality management education
  • future trends in the field.

Roy Wood uses a wide range of established and contemporary research and reflects critically on its subject, including from the perspective of the hospitality consumer, to ensure that readers gain wide awareness of the realities and challenges of the hospitality industry.

 
Chapter 1: Where are we going? The nature of hospitality management
 
Chapter 2: What kind of industry? Structure, strategy and the nature of the hospitality industry
 
Chapter 3: A people business? Human resources in the hospitality sector
 
Chapter 4: Is your room alright? Accommodation management in hospitality
 
Chapter 5: Are you enjoying your meal? Food and beverage management in hospitality
 
Chapter 6: Would you like to join our customer loyalty programme? Marketing and consumption in hospitality
 
Chapter 7: Can I speak to whoever’s in charge? The role of management in hospitality
 
Chapter 8: So you give degrees to waiters? Hospitality management education
 
Chapter 9: Conclusion: the proof of the pudding?

An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way.  Roy Wood’s academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area.

Professor Stephen J Page
Bournemouth University

Professor Roy Wood has had a long and distinguished career in the hospitality education sector, working in Switzerland, India, the Middle East and more recently in the Netherlands. This wide experience in different types of educational setting has meant that he has built up a deep knowledge of how to develop an understanding of the hospitality sector in others. His publications are underpinned by skilled research and this book is a very welcome addition because it allows students and practitioners to gain a deep understanding of the complexities and nuances of the hospitality sector.

Susan Horner
Plymouth University

Updated overview of the issues in the industry

Mr Christopher Mitchell
Sch of Food,Consumer,Tourism & Ho Mgmt, Manchester Metropolitan University
May 31, 2016

Excellent book on understanding Hospitality Mangement

Miss Deborah June Young
Vocational Education , hit
September 9, 2015

Quite Good as an introductory book for hospitality courses.

Professor Victor Afonso
Management , ESHTE - Estoril Higher School for Tourism and Hotel Studies
June 25, 2015

An excellent text written for the user not the academic. A must read for all students.

Mr Paul Matthews
Business Administration , University College Birmingham
May 17, 2015

This is a well written text that covers a range of useful topics and offers good understanding Hospitality Mangement

Mr Patrick Muigai
Schl of Tourism, University of West London
April 27, 2015

For instructors

This book is not available as a review copy. For more information contact your local sales representative.

Select a Purchasing Option

Electronic version
Prices from
$36.00

Paperback
ISBN: 9781446246955
$45.00

Hardcover
ISBN: 9781446246948
$122.00

This title is also available on SAGE Knowledge, the ultimate social sciences online library. If your library doesn’t have access, ask your librarian to start a trial.