Preface
Acknowledgments
Part I: Human Resource Information Systems (HRIS)
Richard D. Johnson and Kevin D. Carlson
Chapter 1: The Evolution of HRM and HRIS
Technology and Human Resources
Evolution of HRM and HRIS
HRIS Within the Broader Organization and Environment
Case Study: Position Description and Specification for an HRIS Administrator
Michael D. Bedell and Michael L. Canniff
Chapter 2: Systems Considerations in the Design of an HRIS
Industry Brief: Jim Pascarell, President, Integra Optics
HRIS Customers/Users: Data Importance
Planning for System Implementation
Case Study: HRIS in Action Revisited
Part II: Managing HRIS Implementations
Lisa M. Plantamura and Richard D. Johnson
Chapter 3: The Systems Development Life Cycle and HRIS Needs Analysis
Industry Brief: Dan Staley, Partner, PwC
HRIS in Action: Failing to Plan Is Planning to Fail
The Systems Development Life Cycle
Case Study: Planning the Needs of Other Organizations
Richard D. Johnson and James H. Dulebohn
Chapter 4: System Design and Acquisition
Industry Brief: Jeffrey D. Miller, Deloitte Consulting
Design Considerations During the Systems Development Life Cycle
Assessing System Feasibility
Case Study: Larson Property Management Company
Richard D. Johnson and Michael J. Kavanagh
Chapter 5: Change Management and System Implementation
Introduction to the Management of Change
Models of the Change Process
Why Do System Failures Occur?
Critical Success Factors in HRIS Implementation
Case Study: The Grant Corporation
Kevin D. Carlson and Michael J. Kavanagh
Chapter 6: Cost-Justifying HRIS Investments
Industry Brief: Hillary Brotman, Director, Huron Consulting Group
HRIS Benefit-Cost Analysis
Estimating the Value of Indirect Benefits
Estimating Indirect Benefit Magnitude
Mapping Indirect Benefits to Revenues and Costs
Methods for Estimating the Value of Indirect Benefits
Estimating the Timing of Benefits and Costs
Packaging the Analysis for Decision Makers
Case Study: Justifying an HRIS Investment at Investment Associates
Part III: Human Resource Information Systems Applications
Linda C. Isenhour and Christopher J. Hartwell
Chapter 7: HR Administration and HRIS
The HRIS Environment and Other Aspects of HR Administration
HRM Administration and Organizing Approaches
Legal Compliance and HR Administration
HR Administration and Equal Employment Opportunity
HR Strategic Goal Achievement and the Balanced Scorecard
Case Study: The Calleeta Corporation
Richard D. Johnson and Michael J. Kavanagh
Chapter 8: Talent Management and HR Planning
Industry Brief: Michelle Tenzyk, Chief Executive Officer, East Tenth Group
Technology and Talent Management
Case Study: HRIS in Action Case Continued
Kimberly M. Lukaszewski and David N. Dickter
Chapter 9: Recruitment and Selection in an Internet Context
Recruitment and Technology
Online Recruitment Guidelines
Case Study: Recruitment and Selection in a Global Organization
Ralf Burbach and Steven D. Charlier
Chapter 10: Training and Development
Industry Brief: Richard Gegenwarth, Strategic Change Management Leader, Guardian Life
Training and Development: Strategic Implications and Learning Organizations
Training Metrics and Benefit-Cost Analysis
HRIS Applications in Training
Case Study: Training and Development at Meddevco
Charles H. Fay and Hadi El-Farr
Chapter 11: Rewarding Employees and HRIS
Industry Brief: Matthew Cotugno, Leader, Total Rewards, MVP Health Care
Case Study: Grandview Global Financial Services, Inc.
Huub Ruël and Tanya Bondarouk
Chapter 12: Strategic Considerations in HRIS
eHRM: From Strategy to Results
eHRM and the HRM Function
Part IV: Advanced HRIS Applications and Future Trends
Michael J. Kavanagh and Miguel R. Olivas-Luján
Chapter 13: HRIS and International HRM
Industry Brief: Roy J. Wood, Jr., Executive Vice President of Professional Services, Insurity
HR Programs in Global Organizations
HRIS Applications in IHRM
Case Study: Global Issues in a Multinational Company
Kevin D. Carlson and Michael J. Kavanagh
Chapter 14: HR Metrics and Workforce Analytics
A Brief History of HR Metrics and Analytics
Limitations of Historical Metrics
Contemporary HR Metrics and Workforce Analytics
HR Metrics, Workforce Analytics, and Organizational Effectiveness
So Where Are the Best Workforce Analytics Opportunities Likely to Be Found?
An Example Analysis: The Case of Staffing
Building a Workforce Analytics Function
Useful Things to Remember About HR Metrics and Analytics
Case Study: Regional Hospital
Humayun Zafar and Dianna L. Stone
Chapter 15: HRIS Privacy and Security
Employee Privacy in a Global Environment
Components of Information Security
Information Policy and Management
Case Study: Practical Applications of an Information Privacy Plan
Stephanie L. Black and Andrew F. Johnson
Chapter 16: The Role of Social Media in HR
Global Social Media Platform Use
Social Media and HR Practices
Concerns Over Social Media
Guidelines for Corporate Social Media Policies
Research-Based Tips for the Use of Social Media in HR
Richard D. Johnson and Kevin D. Carlson
Chapter 17: The Future of HRIS
Glossary
References
About the Editors
About the Contributors
Notes
Index