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Human Resource Management in Public Service

Human Resource Management in Public Service
Paradoxes, Processes, and Problems

Seventh Edition

August 2021 | 576 pages | CQ Press
Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues faced by employees and managers in the public sector, including managing under tight budgets with increasing costs, hiring freezes, contracting out, and the politicization of the civil service. Continuing the award-winning tradition of previous editions, the authors encourage hands-on skill building and problem solving. 

The Seventh Edition includes new examples on how COVID-19 has disrupted the workplace; equity and racial discord, organizational diversity, employee engagement and motivation, leadership development training, work-life balance, gender-based inequities, behavioral biases in appraisal, and unionization trends.

CHAPTER 1 • The Public Service Heritage: People, Process, and Purpose
CHAPTER 2 • Legal Rights and Responsibilities: Laws Governing the Workplace
CHAPTER 3 • Recruitment: From Passive Posting to Social Media Networking
CHAPTER 4 • Selection: From Civil Service Commissions to Decentralized Decision Making
CHAPTER 5 • Position Management: Judicious Plan or Jigsaw Puzzle?
CHAPTER 6 • Employee Motivation: Possible, Probable, or Impossible?
CHAPTER 7 • Compensation: Vital, Visible, and Vicious
CHAPTER 8 • Employee-Friendly Policies: Fashionable, Flexible, and Fickle
CHAPTER 9 • Training and Development: Exploring New Frontiers
CHAPTER 10 • Appraisal: A Process in Search of a Technique
CHAPTER 11 • Unions and the Government: Protectors, Partners, and Punishers
CHAPTER 12 • Collective Bargaining: Structures, Strategies, and Skills
CONCLUSION • The Future as Opportunity, Not Destiny
Key features


  • New examples highlighting technological disruptions in civil service jobs like the ongoing automation of industrial practices, data analytics and algorithms to access problems, and the abrupt shift to remote work due to COVID-19.
  • Almost all chapters note rising concerns with social justice and the growing support for LGBTQ issues in public service.
  • The chapter on Compensation has been heavily updated to reflect changes in work-life polices, access to paid sick and family leave, emergency backup staffing plans, and the importance of flexible work hours. These areas are under closer scrutiny as a result of the COVID-19 pandemic.
  • Updated and consolidated recruiting strategies offer students a window into the most current methods used in the recruitment process and provide insight into the job seeker’s perspective. 
  • New examples from a broad range of local, state, federal, and international settings enable students to apply key concepts to common management issues.    


  • Covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal.
  • Extensive skill-building exercises help readers apply the material and develop hands-on, technical skills.
  • Ethics case studies enable students to learn about a variety of ethical situations that come up in management.  
  • A broad range of examples from local, state, federal, and international settings provide readers with applications in a variety of public sector contexts.
  • Questions at the end of each chapter, along with a mix of individual, group, and in-class exercises, encourage active learning and mastery of concepts.

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ISBN: 9781071848906