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Information Systems Project Management
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Information Systems Project Management



August 2008 | 496 pages | SAGE Publications, Inc
View IS project management as an art as well as a science. . . .

There are a number of books out there on project management. What is different and specific about this book?

  • There is a balance between socio-cultural and technical aspects and there is a balance between qualitative and quantitative aspects – project management is seen as both an art and a science.
  • It provides an information systems orientation for project management: neither information technology oriented on the one side nor production and operations oriented on the other, but of application to both within an organizational-wide view.
  • It stresses information systems as a whole, not just software development – no project is successful if only software aspects are considered.
  • It gives a truly international view of the domain – examples and experiences from different parts of the world add richness as well as context to the material. Globalization has ensured that most projects take on an international dimension.
  • The book provides a coherent explanation of the concerns of the project manager as the project develops through the project life cycle – it does not follow a 'kitchen sink approach'.
  • Each chapter has the following consistent structure: introduction and outline, an exhibit, the main text with examples, chapter summary, exercises, discussion questions, interview with project manager and appendix – this structure provides coherence and consistency.
  • The exhibit, interview and appendix contain real-world examples, experiences, case studies, discussion material, software descriptions and professional codes – these provide material for class discussion and group work.
  • The material has been used on our courses in the United States, Europe and Australia, given to practitioners as well as students (both undergraduate and postgraduate) – it has been well tested as part of our own project managemenThe material in this text has been proven successful through repeated use in courses in the United States, Europe, and Australia, by practitioners as well as undergraduate and postgraduate students.


Intended Audience
This core text is designed for advanced undergraduate and graduate courses such as Management Information Systems, Computer Information Systems, Information Systems, and Decision and Information Systems in the departments of information systems, information technology, and business.


 
1. Introducing Information Systems Project Management
What is an information system?  
What is project management?  
Why ‘information systems’ project management?  
Project management in modern organizations  
Principles, techniques and tools  
Information systems project life cycle  
Stakeholders  
Project management and ethics  
Text content and objectives  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 1: Codes of Behavior  
 
2. Aligning the Information Systems Project with Organizational Goals
Project management portfolio  
Setting priorities for project management  
What is a strategic plan?  
A strategic plan and information systems project management  
Organizational mission, goals and objectives  
Planning  
Achieving alignment  
Project proposal and management support  
Public relations  
Change management  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 2: IT Failure in Australia  
 
3. Using an Information Systems Development Methodology
What is an information systems development methodology?  
Structured systems analysis and design method (SSADM)  
Dynamic systems development method (DSDM)  
Software development  
Issues  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 3: Do IS and IT matter? Whose side are you on?  
 
4. Defining Project Scope
Requirements definition  
Project scope  
Work breakdown structure  
Work breakdown structure as a management tool  
Work breakdown structure approach  
Assigning responsibility  
Structured walkthroughs  
Programs and projects  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 4: Hendrich Electronics Incorporated  
 
5. Estimating Project Costs and Benefits
Estimating costs and benefits  
Project value  
Resource estimates  
Estimating software development costs  
Multiple estimates  
Phase estimating  
Practical considerations  
Group decision support systems  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 5: Customer Relationship Management at MedicalCo  
 
6. Managing Information Systems Project Time and Resources
Time as a resource  
Monitoring time  
Project activity network  
Critical path analysis  
Estimating activity duration  
Resource implications  
Avoiding project delay  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 6: An Introduction to Microsoft Project  
 
7. Leading Information Systems Projects
Trust  
Communication skills  
Planning  
Stress management  
Conflict management  
Essential skills and qualities of effective project managers  
Being a good team member  
Careers in project management  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 7: NGC Natural Gas Company  
 
8. Developing the Project Plan
Purpose of a project plan  
Project planning process  
Planning and project success  
Practical considerations  
Projects in controlled environments (PRINCE)  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 8: London Ambulance – From Failure to Success  
 
9. Forming the Project Team
Team as a core of activity  
Team work attitudes  
Team and project success  
Team development  
Team and project execution  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 9: The Sarbanes-Oxley Act  
 
10. Assessing Project Risk
Sources of information systems project risk  
Identifying information systems project risks  
Evaluating information systems project risks  
Responding to project risks  
Implementing responses to risks  
Focusing on the benefits  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 10: How to Transform a Failing Project  
 
11. Outsourcing and Offshoring Information Systems Projects
Outsourcing IS activities  
Offshoring IS activities  
Risks in offshore outsourcing activities  
Opportunities and challenges  
The management of offshore information systems projects  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 11: Beltech Incorporated  
 
12. Ensuring Project Quality
Quality matters  
Quality management  
International quality standards  
Capability maturity model (CMM)  
Quality planning  
Quality control techniques  
Statistical quality control  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 12: IT project management at A-Bank (Part 1) - Implementation  
 
13. Measuring Project Success
Project failure  
Evaluating information systems: A broader view  
Causes of failure  
Project success  
User satisfaction  
Perceived usefulness  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 13: IT project management at A-Bank (Part 2) - Evaluation  
 
14. Closing the Project
Administrative closure  
Performance appraisal  
Information systems project audit  
Interview with a project manager  
Chapter summary  
Appendix to Chapter 14: Reflections on IT project management  

This book provides a good support for project management courses. It focuses on IS projects which makes it more specific. I would recommend to use it in PM courses with focus on IS, but not in specialized Information Systems Development courses. Information related to IS development methodologies and exercises using MS Project are rather limited. Nonetheless, the book is a good source for further reading.

Ms Olga Stawnicza
Faculty of Business Admin and Economic, Viadrina European University
April 1, 2016

I found this to book to be a highly essential guide that aligns with the course that i am delivering. I will be putting title forward to be a core text

Mr Andrew Faulkner
Business, South Devon College
August 26, 2015

not enough backgroud on project management tools (MS Project or Oracle's Primavera)

Professor Ruediger Breitschwerdt
Informationsmanagement & Wirtschaftsinformatik, University of Osnabruck
June 18, 2013

Methodology in this book is treated as systems development methodology, instead of project management methodology, which makes the focus too narrow for an IS/IT course. Agile is only given a cursory couple of pages, and some of the other sections are patchy.

Mr Grenville Lannon
School of Computing and Informatics, Nottingham Trent University
December 20, 2011

I think it is a good and thorough book, especially since it covers and exemplifies the use of a modern project management tool and talks about risks in an IS project. However, it is also a bit too much for our new beginners.

We might take it under new consideration in the future, since we have a special course on project management. I will give the book to the teacher in question.

Professor Odd Steen
Department of Informatics, Lund University
September 23, 2010
Key features
  • Provides a balanced approach between socio-culutural and technical issues as well as between qualitative and quantitative issues to depict project management as both a science and an art.
  • Has a international viewpoint with well-known and experienced authors based in Europe and the US
  • Includes appications of both information technology and production-operations management with a focus on information systems to demonstrate the real environment that exists for IS projects.
  • Contains the training and professional elements necessary for those preparing for professional certification examinations (although not designed for any one specific examination).

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