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Information Systems Project Management

Information Systems Project Management

August 2008 | 496 pages | SAGE Publications, Inc
View IS project management as an art as well as a science. . . .

There are a number of books out there on project management. What is different and specific about this book?

  • There is a balance between socio-cultural and technical aspects and there is a balance between qualitative and quantitative aspects – project management is seen as both an art and a science.
  • It provides an information systems orientation for project management: neither information technology oriented on the one side nor production and operations oriented on the other, but of application to both within an organizational-wide view.
  • It stresses information systems as a whole, not just software development – no project is successful if only software aspects are considered.
  • It gives a truly international view of the domain – examples and experiences from different parts of the world add richness as well as context to the material. Globalization has ensured that most projects take on an international dimension.
  • The book provides a coherent explanation of the concerns of the project manager as the project develops through the project life cycle – it does not follow a 'kitchen sink approach'.
  • Each chapter has the following consistent structure: introduction and outline, an exhibit, the main text with examples, chapter summary, exercises, discussion questions, interview with project manager and appendix – this structure provides coherence and consistency.
  • The exhibit, interview and appendix contain real-world examples, experiences, case studies, discussion material, software descriptions and professional codes – these provide material for class discussion and group work.
  • The material has been used on our courses in the United States, Europe and Australia, given to practitioners as well as students (both undergraduate and postgraduate) – it has been well tested as part of our own project managemenThe material in this text has been proven successful through repeated use in courses in the United States, Europe, and Australia, by practitioners as well as undergraduate and postgraduate students.

Intended Audience
This core text is designed for advanced undergraduate and graduate courses such as Management Information Systems, Computer Information Systems, Information Systems, and Decision and Information Systems in the departments of information systems, information technology, and business.

1. Introducing Information Systems Project Management
What is an information system?

What is project management?

Why ‘information systems’ project management?

Project management in modern organizations

Principles, techniques and tools

Information systems project life cycle


Project management and ethics

Text content and objectives

Interview with a project manager

Chapter summary

Appendix to Chapter 1: Codes of Behavior

2. Aligning the Information Systems Project with Organizational Goals
Project management portfolio

Setting priorities for project management

What is a strategic plan?

A strategic plan and information systems project management

Organizational mission, goals and objectives


Achieving alignment

Project proposal and management support

Public relations

Change management

Interview with a project manager

Chapter summary

Appendix to Chapter 2: IT Failure in Australia

3. Using an Information Systems Development Methodology
What is an information systems development methodology?

Structured systems analysis and design method (SSADM)

Dynamic systems development method (DSDM)

Software development


Interview with a project manager

Chapter summary

Appendix to Chapter 3: Do IS and IT matter? Whose side are you on?

4. Defining Project Scope
Requirements definition

Project scope

Work breakdown structure

Work breakdown structure as a management tool

Work breakdown structure approach

Assigning responsibility

Structured walkthroughs

Programs and projects

Interview with a project manager

Chapter summary

Appendix to Chapter 4: Hendrich Electronics Incorporated

5. Estimating Project Costs and Benefits
Estimating costs and benefits

Project value

Resource estimates

Estimating software development costs

Multiple estimates

Phase estimating

Practical considerations

Group decision support systems

Interview with a project manager

Chapter summary

Appendix to Chapter 5: Customer Relationship Management at MedicalCo

6. Managing Information Systems Project Time and Resources
Time as a resource

Monitoring time

Project activity network

Critical path analysis

Estimating activity duration

Resource implications

Avoiding project delay

Interview with a project manager

Chapter summary

Appendix to Chapter 6: An Introduction to Microsoft Project

7. Leading Information Systems Projects

Communication skills


Stress management

Conflict management

Essential skills and qualities of effective project managers

Being a good team member

Careers in project management

Interview with a project manager

Chapter summary

Appendix to Chapter 7: NGC Natural Gas Company

8. Developing the Project Plan
Purpose of a project plan

Project planning process

Planning and project success

Practical considerations

Projects in controlled environments (PRINCE)

Interview with a project manager

Chapter summary

Appendix to Chapter 8: London Ambulance – From Failure to Success

9. Forming the Project Team
Team as a core of activity

Team work attitudes

Team and project success

Team development

Team and project execution

Interview with a project manager

Chapter summary

Appendix to Chapter 9: The Sarbanes-Oxley Act

10. Assessing Project Risk
Sources of information systems project risk

Identifying information systems project risks

Evaluating information systems project risks

Responding to project risks

Implementing responses to risks

Focusing on the benefits

Interview with a project manager

Chapter summary

Appendix to Chapter 10: How to Transform a Failing Project

11. Outsourcing and Offshoring Information Systems Projects
Outsourcing IS activities

Offshoring IS activities

Risks in offshore outsourcing activities

Opportunities and challenges

The management of offshore information systems projects

Interview with a project manager

Chapter summary

Appendix to Chapter 11: Beltech Incorporated

12. Ensuring Project Quality
Quality matters

Quality management

International quality standards

Capability maturity model (CMM)

Quality planning

Quality control techniques

Statistical quality control

Interview with a project manager

Chapter summary

Appendix to Chapter 12: IT project management at A-Bank (Part 1) - Implementation

13. Measuring Project Success
Project failure

Evaluating information systems: A broader view

Causes of failure

Project success

User satisfaction

Perceived usefulness

Interview with a project manager

Chapter summary

Appendix to Chapter 13: IT project management at A-Bank (Part 2) - Evaluation

14. Closing the Project
Administrative closure

Performance appraisal

Information systems project audit

Interview with a project manager

Chapter summary

Appendix to Chapter 14: Reflections on IT project management


This book provides a good support for project management courses. It focuses on IS projects which makes it more specific. I would recommend to use it in PM courses with focus on IS, but not in specialized Information Systems Development courses. Information related to IS development methodologies and exercises using MS Project are rather limited. Nonetheless, the book is a good source for further reading.

Ms Olga Stawnicza
Faculty of Business Admin and Economic, Viadrina European University
December 17, 2015

I found this to book to be a highly essential guide that aligns with the course that i am delivering. I will be putting title forward to be a core text

Mr Andrew Faulkner
Business, South Devon College
September 16, 2015

not enough backgroud on project management tools (MS Project or Oracle's Primavera)

Professor Ruediger Breitschwerdt
Informationsmanagement & Wirtschaftsinformatik, University of Osnabruck
June 18, 2013

Methodology in this book is treated as systems development methodology, instead of project management methodology, which makes the focus too narrow for an IS/IT course. Agile is only given a cursory couple of pages, and some of the other sections are patchy.

Mr Grenville Lannon
School of Computing and Informatics, Nottingham Trent University
December 20, 2011

I think it is a good and thorough book, especially since it covers and exemplifies the use of a modern project management tool and talks about risks in an IS project. However, it is also a bit too much for our new beginners.

We might take it under new consideration in the future, since we have a special course on project management. I will give the book to the teacher in question.

Professor Odd Steen
Department of Informatics, Lund University
September 23, 2010
Key features
  • Provides a balanced approach between socio-culutural and technical issues as well as between qualitative and quantitative issues to depict project management as both a science and an art.
  • Has a international viewpoint with well-known and experienced authors based in Europe and the US
  • Includes appications of both information technology and production-operations management with a focus on information systems to demonstrate the real environment that exists for IS projects.
  • Contains the training and professional elements necessary for those preparing for professional certification examinations (although not designed for any one specific examination).

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