Key Concepts in Hospitality Management
- Roy C Wood - NHTV Breda University of Applied Sciences
SAGE Key Concepts series
"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry."
- Peter Lugosi, Oxford School of Hospitality Management
"This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book."
- Erwin Losekoot, Auckland University of Technology
"All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!"
- Claudia Rothwangl, ITM College
This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.
A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book.
Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
Key Concepts in Hospitality Management has been accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry. The chapters provide concise introductions to core management areas and contemporary issues shaping the industry
Oxford School of Hospitality Management, UK
If the question is asked as to what should a student expect of a book that offers them the opportunity to understand in a practical way the complexity of a rather unique industry? The rational response should be that the book is comprehensive to the degree that students can feel that they have an overall perspective on an industry that they wish to work in, that it is structured in such a way that their knowledge will accumulate in a logical way and that it offers directions for further study. This book meets these criteria.
It is an introductory text built around concepts of hotel operational descriptions and of managerial functions which reflect their relationship to modern generic managerial techniques. Importantly the content of the book is aligned with the curricula of hotel education. Although one of the merits of the book is that it invites readers to 'dip-in' to particular chapters of interest the reader should not ignore the Editor's Introduction which not only places each chapter within the overall concept of the book but also extols the merits of gaining a broad perspective on the industry and on management. Students and Lecturers now have a useful road map into the hospitality industry; highly recommended.
Professor Emeritus, University of Surrey, UK
This text is a fascinating read. It comes twenty years after Prof Wood's book 'Working in hotels and catering' and concisely summarises both his, industry and academic changes and developments in that time. The book makes excellent use of the colleagues and collaborators he has gathered around him in his time at The Scottish Hotel School, IMI Luzern, the Oberoi Centre of Learning & Development, Bahrain and Breda University. Apart from some very thought-provoking contributions by himself, his co-authors include senior academics such as Stephen Ball, Bob Brotherton, Yvonne Guerrier, Peter O'Connor, Barry O'Mahoney and John Swarbrooke, all of whom have played their part in the development of hospitality management education as it is today. Others such as Michael Schwarz (HVS) and Costas Verginis (Deloitte and Touche) ensure that the content is not just academically rigorous but also industry relevant.
It is easy to see how this text could be incorporated into or form the basis of an undergraduate or postgraduate programme. Each author provides sufficient information for the reader or student to gain an overview of the topic under discussion, and the extensive references to academic journals provide additional reading resources. While each topic stands alone, the 'see also' lists at the start of each topic suggest linked entries allowing the reader to build their own 'thread' through the book.
Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book.
School of Hospitality & Tourism, Auckland University of Technology, New Zealand
This unique textbook gives students a comprehensive introduction to the world of hospitality. The book covers all hotel operating areas and its operations and it will get new hotel management students interested and excited in the world´s largest service industry. All different aspects of the hospitality industry are elaborated on a high level and cover not only the hotel operations but also the education in hospitality management, entrepreneurship, franchising, the design of hotels as well as women, gender and hospitality employment. All in all a wonderful course book for for our students!
MA, Director of Studies, ITM College, Austria
Perfect introduction to key concepts within hotel management - ideal content for Level 4. Provides a basic introduction to the students before they progress to look at some of the key concepts in greater detail during Level 5 and 6.
In times where it is difficult to get students to read books, this is a good supplement to articles (free from the Library database). It has a short chapter on everything in the curriculum and provides a reliable source for referencing in student papers. The authors of the chapters are leading within their respective fields.
Perfect supporting notes and references
Very enjoyable easy reading
This book is not useful in a teaching context.
This is an excellent text for any researcher or student and makes a major contribution to anyone's library.
The book is well structured and easy to read. It can be a useful addition to any students choosing Hospitality Management as a major or minor for their degree as it offers an excellent review of the key concepts they need to be aware of.
great text book, a real addition to the reading list
a very good read for learning or updating knowledge in consumer behaviour and customer relationships in management in hospitality.
essential reading for anyone completing a hospitality course or delivering a course.
Provided key theories to students in hospitality management