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Knowledge Management

Knowledge Management
Theory in Practice

Additional resources:

November 2019 | 528 pages | SAGE Publications Ltd

An overview of what knowledge management is, the theoretical basis behind it, and practical insights into how it can be implemented effectively in a professional setting.

Starting with a discussion of how knowledge management has evolved, how it adds value for organisations, and how it's success can be measured. The book then covers best practice and the key activities associated with doing knowledge management, including knowledge strategy, managing knowledge loss and knowledge sharing. Finishing with a discussion of knowledge management’s role in international business and what future developments are expected in the field.

Practical insights are drawn from around the world, with case studies such as how NASA forgot how to send a man to the Moon, Acer: The smiling Asian tiger, and why Saudi Arabia’s experts do not learn from overseas experts.

The book is supported by online resources for lecturers and students, including PowerPoint slides, an instructor’s manual, access to SAGE journal articles, and scorecards for measuring usefulness of knowledge management tools.

Suitable reading for undergraduate and postgraduate business and management students on knowledge management & organizational learning modules.

Part I: Managing Knowledge
Chapter 1. Knowledge
Chapter 2. Knowledge Management
Chapter 3. Measuring the Performance of Knowledge Management
Chapter 4. The Value of Knowledge
Part II: Knowledge Management in Practice
Chapter 5. Knowledge Strategy
Chapter 6. Measuring and Managing Knowledge Loss
Chapter 7. Using Knowledge
Chapter 8. Organizational Learning and the Learning Organization
Chapter 9. Knowledge Sharing
Part 3: Knowledge Management Perspectives
Chapter 10. Productivity
Chapter 11. Organizational Systems
Chapter 12. International Business Management
Chapter 13. What Next for Knowledge Management


Click for online resources

The online resources included are:


·       Further Reading

·       Glossary Flashcards

·       Scorecards


·       Instructor Manual

·       PowerPoint Slides

·       SAGE journal articles

“Peter has written a contemporary book on knowledge management that can be used by managers and on professional development, undergraduate, and postgraduate courses. The book provides both theory and practical insights, using several important case studies from around the world.”

James Guthrie
Macquarie Business School

“It is clear this is an outstanding textbook. A lively and engaging look at this dynamic discipline, it is a comprehensive guide to understanding and managing knowledge - one of the most important assets of an enterprise.”

Peter Fritz
Group Managing Director, TCG

“This book represents an insightful synthesis of academic research in the multidisciplinary field of knowledge management. In this exemplar, scholarly knowledge is presented in an easy-to-comprehend, efficient format suitable for academics, students, and professionals.”

Alexander Serenko
Lakehead University, Canada

Dr. Massingham has provided a thoughtful and thorough treatment of the heterogeneous, complex and cross-disciplinary literature related with the discipline of Knowledge Management. His work provides a clear yet comprehensive account of the key aspects of this emerging field of management science. The book provides a succinct overview of both Knowledge Management theory and practice, and is equally useful for scholars, students, and professionals. 

Professor Aino Kianto
LUT University, Finland

Interesting and very relevant views on the development of knowledge management

Mr Enis Elezi
Business School, Teesside University
February 14, 2020

I found this an interesting source for myself as background reading, but the overall level of the book is beyond my undergraduate management students. This is not a criticism of the book itself, but simply a reason why it is not appropriate for my course.

Dr Clare Hindley
Language and Communication, IUBH School of Business and Management
November 3, 2020

It has a clear exposition what Knowledge Management means, provides a good basic framework

Professor Karl Koch
Department of Business & Enterprise, London South Bank University
January 14, 2020

Sage College Publishing

You can purchase this book and request an instructor sample on our US College site:

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