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Knowledge Management
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Knowledge Management
Theory in Practice

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November 2019 | 528 pages | SAGE Publications Ltd

An overview of what knowledge management is, the theoretical basis behind it, and practical insights into how it can be implemented effectively in a professional setting.

Starting with a discussion of how knowledge management has evolved, how it adds value for organisations, and how it's success can be measured. The book then covers best practice and the key activities associated with doing knowledge management, including knowledge strategy, managing knowledge loss and knowledge sharing. Finishing with a discussion of knowledge management’s role in international business and what future developments are expected in the field.

Practical insights are drawn from around the world, with case studies such as how NASA forgot how to send a man to the Moon, Acer: The smiling Asian tiger, and why Saudi Arabia’s experts do not learn from overseas experts.

The book is supported by online resources for lecturers and students, including PowerPoint slides, an instructor’s manual, access to SAGE journal articles, and scorecards for measuring usefulness of knowledge management tools.

Suitable reading for undergraduate and postgraduate business and management students on knowledge management & organizational learning modules.


 
Part I: Managing Knowledge
 
Chapter 1. Knowledge
 
Chapter 2. Knowledge Management
 
Chapter 3. Measuring the Performance of Knowledge Management
 
Chapter 4. The Value of Knowledge
 
Part II: Knowledge Management in Practice
 
Chapter 5. Knowledge Strategy
 
Chapter 6. Measuring and Managing Knowledge Loss
 
Chapter 7. Using Knowledge
 
Chapter 8. Organizational Learning and the Learning Organization
 
Chapter 9. Knowledge Sharing
 
Part 3: Knowledge Management Perspectives
 
Chapter 10. Productivity
 
Chapter 11. Organizational Systems
 
Chapter 12. International Business Management
 
Chapter 13. What Next for Knowledge Management

Supplements

Click for online resources

The online resources included are:


Students

·       Further Reading

·       Glossary Flashcards

·       Scorecards

Lecturers

·       Instructor Manual

·       PowerPoint Slides

·       SAGE journal articles

“Peter has written a contemporary book on knowledge management that can be used by managers and on professional development, undergraduate, and postgraduate courses. The book provides both theory and practical insights, using several important case studies from around the world.”

James Guthrie
Macquarie Business School

“It is clear this is an outstanding textbook. A lively and engaging look at this dynamic discipline, it is a comprehensive guide to understanding and managing knowledge - one of the most important assets of an enterprise.”


 
Peter Fritz
Group Managing Director, TCG

“This book represents an insightful synthesis of academic research in the multidisciplinary field of knowledge management. In this exemplar, scholarly knowledge is presented in an easy-to-comprehend, efficient format suitable for academics, students, and professionals.”

Alexander Serenko
Lakehead University, Canada

 
Dr. Massingham has provided a thoughtful and thorough treatment of the heterogeneous, complex and cross-disciplinary literature related with the discipline of Knowledge Management. His work provides a clear yet comprehensive account of the key aspects of this emerging field of management science. The book provides a succinct overview of both Knowledge Management theory and practice, and is equally useful for scholars, students, and professionals. 

 
Professor Aino Kianto
LUT University, Finland

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