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Managerial Communication
Strategies and Applications

Seventh Edition
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February 2018 | 488 pages | SAGE Publications, Inc
A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications
focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, solid research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Seventh Edition, author Geraldine E. Hynes and new co-author Jennifer R. Veltsos preserve the book’s strategic perspective and include new updates to reflect the modern workplace. 

The new edition adds a chapter on visual communication that explains how to design documents, memorable presentations, and impactful graphics. New coverage of virtual teams, virtual presentations, and online communication help students avoid common pitfalls when using technology.  

“This is probably the best book on Managerial Communication in the market.” 

–Astrid Sheil, California State University San Bernardino

 
Preface to the Seventh Edition
 
What’s New in This Edition
 
Acknowledgments
 
About the Authors
 
PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS
 
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication  
Factors Affecting Communication Contingencies  
The Importance of Studying Managerial Communication  
Summary  
 
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication  
A Strategic Approach  
Feedback and Measures of Effectiveness  
Critical Errors in Communication  
Summary  
 
Chapter 3. Communicating With Technology
A Framework for Using Technologically  
Mediated Communication  
Matching Technology and the Message  
Communicating with Technology at Work  
Considerations for Technology Use  
The Management Challenge  
Summary  
 
PART II. COMMUNICATING WITH GROUPS
 
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams  
Strategic Considerations for Meetings  
Strategic Considerations for Face-to-Face Meetings  
Strategic Considerations for Virtual Meetings  
Group Decision-Making Formats  
Summary  
 
Chapter 5. Making Presentations
Plan Your Presentation  
Organize Your Presentation  
Anticipate Questions  
Prepare Your Visual Aids  
Deliver Your Presentation  
Media Presentations  
Team Presentations  
Impromptu Speaking  
Summary  
 
Chapter 6. Communicating Visually
Document Design  
Using Graphics  
Designing Graphics for Accessibility  
Copyright Considerations for Graphics  
Summary  
 
PART III. WRITING AS A MANAGER
 
Chapter 7. Writing in the Workplace
The Unique Role of Managerial Writing  
Stage 1: Planning  
Stage 2: Composing  
Stage 3: Revising  
Collaborative Writing  
Summary  
 
Chapter 8. Writing Routine Messages
Audience Adaptation  
Organizational Strategies  
Specific Types: Direct Messages  
Specific Types: Indirect Messages  
Letter Formats  
Internal Correspondence  
Summary  
 
Chapter 9. Writing Reports and Proposals
The Report-Writing Process  
Strategic Considerations  
Memo and Letter Reports  
Elements of the Formal Report  
Visual Aids  
Summary  
 
PART IV. UNDERSTANDING MESSAGES
 
Chapter 10. Listening
Benefits of Listening  
Barriers to Listening  
Preparing to Listen  
Specific Techniques for Active Listening  
Specific Techniques for Interactive Listening  
Listening to Informal Communication  
Listening to the Total Environment  
Developing a Listening Climate  
Summary  
 
Chapter 11. Communicating Nonverbally
The Importance of Nonverbal Communication  
The Functions of Nonverbal Cues  
Movement  
Spatial Messages  
Personal Appearance  
Voice  
Applications of Nonverbal Communication Research  
Nonverbal Signs of Deception  
Summary  
 
Chapter 12. Communicating Across Cultures
Rationale  
What Is Culture?  
Intercultural Myths  
Some of the Ways in Which We Differ  
Should You Learn the Language?  
Nonverbal Sensitivity  
What Is a Good Intercultural Communicator?  
Developing Interculturally Sensitive Managers  
Summary  
 
PART V. COMMUNICATING INTERPERSONALLY
 
Chapter 13. Managing Conflict
Benefits of Conflict  
The Relationship Between Communication and Conflict  
Sources of Conflict  
Strategies in Conflict Resolution  
Problem Solving: The Win–Win Strategy  
Conflict and Management Success  
Summary  
 
Chapter 14. Negotiating
Negotiation and Networking  
Negotiation and Conflict  
A Strategic Model for Negotiations  
Layer 1: Culture and Climate  
Layer 2: Sender, Receiver, and Purpose  
Layer 3: Time, Environment, Content, and Channel  
Layer 4: Core Strategies  
Summary  
 
Chapter 15. Conducting Interviews
Barriers to Effective Interviews  
Strategies for Effective Interviews  
Employment Interviews  
Performance Review Interviews  
Networking  
Summary  
 
Index

Supplements

Instructor Resource Site

Password-protected Instructor Resources include the following:

 

  • Test banks provide a diverse range of pre-written options as well as the opportunity to edit any question and/or insert your own personalized questions to effectively assess students’ progress and understanding.
  • Sample course syllabi for semester and quarter courses provide suggested models for structuring your courses.
  • Editable, chapter-specific PowerPoint® slides offer complete flexibility for creating a multimedia presentation for your course.
  • Multimedia content that includes videos and audio files.
  • Discussion questions and class activities reinforce key concepts.

 

Student Study Site

The open-access Student Study Site includes the following:

 

  • Mobile-friendly practice quizzes allow for independent assessment by students of their mastery of course material.
  • Web resources are included for further research and insights. 

 

“This book offers a strong behavioral yet realistic approach to strategic managerial communications. The wealth of information and experience provided is helpful for seasoned practitioners and new managers equally. I highly recommend this book.” 

Silvina Paciencia Bamrungpong
Royal Roads University

“This is a comprehensive, research-based, full-featured textbook for advanced undergraduate or graduate level managerial communication.” 

Abram Anders
University of Minnesota Duluth

“This textbook covers many aspects of communication encountered by a manager and provides sufficient detailed information with relevant case studies that can be used for creating an interactive class session.” 

Yvonne Block
College of Lake County

“This is probably the best book on Managerial Communication in the market.” 

Astrid Sheil
California State University San Bernardino

“This is an excellent Managerial Communications textbook. The research based content and approach as well as the web resources provided to students is outstanding. If you want a contemporary, managerial communications textbook that focuses on managerial competencies, uses a strategic approach, and provides research support for all content, then this is the textbook for you!” 

Renee Nelms King
Eastern Illinois University

“This is a smart text, theory-based, with some good examples and practical tips…” 

Holly Lawrence
University of Massachusetts Amherst
Key features

NEW TO THIS EDITION: 

  • New chapter on visual communication includes best practices for designing documents, creating graphics and illustrations, and using data effectively and ethically 
  • New coverage of virtual presentations and virtual teams as well as expanded coverage of video conferencing and social media ensures students are prepared to effective use technology in the workplace 
  • Updated examples and citations throughout reflect the latest research in managerial communication 

KEY FEATURES: 

  • Comprehensive coverage of contemporary issues brings communication principles into the contemporary workplace with detailed coverage of virtual teams, online communication, and visual communication.  
  • An emphasis on leadership development helps students understand how they can create cohesive teams, listen to employees, and resolve conflict.  
  • Exercises and cases provide opportunities for readers to practices their managerial communication skills.
  • A focus on networking skills highlights excellent resources and techniques for strengthening career management and interpersonal relationships.

For instructors

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