Managing Human Behavior in Public and Nonprofit Organizations

Fifth Edition

Robert B. Denhardt - Professor, University of Southern California
Janet V. Denhardt - Chester A. Newland Professor, University of Southern California
Maria P. Aristigueta - Charles P. Messick Professor, University of Delaware
Kelly C. Rawlings - University of Southern California, California, USA

Courses:
Nonprofit Management | Nonprofit Management

December 2018 | 568 pages | CQ Press

“This is a well-thought-out and well-researched textbook on human behavior and relations in organizations. . . .The extensive use of case studies and examples makes the material easy to grasp and apply.”
—M.S. Kinoti, Ph.D., Regis University

Managing Human Behavior in Public and Nonprofit Organizations, Fifth Edition is an established core text designed to help students develop their leadership and management skills. Bestselling authors Denhardt, Denhardt, Aristigueta, and Rawlings cover important topics such as stress, decision-making, motivation, leadership, teams, communication, and change. Cases, self-assessment exercises, and numerous examples provide students with the opportunity to apply concepts and theories discussed in the chapter. Focusing exclusively on organizational behavior in both public and nonprofit organizations, this text is a must-read for students in public administration programs.

New to the Fifth Edition:

Increased attention to issues related to nonprofit organizations helps students develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector.
Broadened coverage of issues related to ethics and diversity offers students a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege.
Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show students the value rationale for engagement and its practical effects.
Revised and updated information on emerging technology illustrates to students how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations.
New cases, examples, self-assessments, and exercises cover recent developments in research and practice to engage students with relevant ways to practice and improve their management skills.

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Available Formats

ISBN: 9781506382654	Electronic Version	Suggested Retail Price: $89.90	Bookstore Price: $71.92
ISBN: 9781506382661	Paperback	Suggested Retail Price: $110.00	Bookstore Price: $88.00

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Preface

1 Organizational Behavior as a Way of Thinking and Acting

The Roots of Organizational Behavior

More Recent Developments

Does Good Management Make a Difference?

Themes and Purposes of This Book

2 Knowing and Managing Yourself

Ways of Thinking

Ways of Acting

Appendix 2.A: Reddin’s Personal Values Inventory

Appendix 2.B: Fundamental Interpersonal Relations Orientation—Behavior (FIRO)

Appendix 2.C: Career Orientation Inventory

Appendix 2.D: Emotional Intelligence

3 Fostering Creativity and Innovation

Ways of Thinking

Ways of Acting

4 Managing Stress

Ways of Thinking

Ways of Acting

5 Decision-Making

Ways of Thinking

Ways of Acting

6 Motivation and Engagement

Ways of Thinking

Ways of Acting

7 Leadership in Public Organizations

Ways of Thinking

Ways of Acting

8 Power and Organizational Politics

Ways of Thinking

Ways of Acting

9 Communicating Effectively With Others

Ways of Thinking

Ways of Acting

10 Working in Groups and Teams

Ways of Thinking

Ways of Acting

11 Managing Conflict

Ways of Thinking

Ways of Acting

12 Organizational Culture and Change

Ways of Thinking

Ways of Acting

13 Representing the Organization “On the Outside”

Ways of Thinking

Ways of Actin

14 Managing Behavior in the Public Interest

The New Public Service

Conclusion

References

Index

About the Authors

Supplements

Instructors Resource Site

SAGE edge for instructors supports your teaching by making it easy to integrate quality content and create a rich learning environment for students with:

a password-protected site for complete and protected access to all text-specific instructor resources;
test banks that provide a diverse range of ready-to-use options that save you time. You can also easily edit any question and/or insert your own personalized questions;
editable, chapter-specific PowerPoint® slides that offer complete flexibility for creating a multimedia presentation for your course; and
all tables and figures from the textbook

Student Study Site

SAGE edge for students enhances learning, is easy to use, and offers:

an open-access site that makes it easy for students to maximize their study time, anywhere, anytime;
chapter quizzes that allow students to practice and assess how much they’ve learned and where they need to focus their attention;
exclusive access to influential SAGE journal and reference content that ties important research and scholarship to chapter concepts to strengthen learning; and
multimedia content aligned to each chapter that meets the learning needs of today’s media-savvy students and brings concepts to life

“[Managing Human Behavior] condenses a wide swath of information into easy-to-read pages that students will enjoy. . . [It] covers a breadth of topics that are important and relevant.”

Jennifer A. Jones

University of Florida

M.S. Kinoti, Ph.D.

Regis University

“[This book] is a successful presentation of many psychological theories . . . an excellent synthesis of psychological literature useful in analyzing the public sector.”

Charles L. Mitchell

Grambling State University

“This text is a great work to use for graduate-level learners looking to advance their knowledge and careers in the public sector.”

Eric J. Russell, Ed.D

Utah Valley University

Key features

NEW TO THIS EDITION:

Increased attention to issues related to nonprofit organizations helps students develop a better understanding of the differences and similarities in public and nonprofit organizations, as well as the way they interact with one another and with the private sector.
Broadened coverage of issues related to ethics and diversity offers students a broader perspective on important issues to consider, such as the examination of implicit and explicit bias, generational differences, and power and privilege.
Additional discussions of collaboration, inclusion, and participation, both within the organization and with external constituencies, show students the value rationale for engagement as well as its practical effects.
Revised and updated information on emerging technology illustrates to students how an increasingly digital, connected, and networked environment affects our ability to manage public and nonprofit organizations.
New cases, examples, self-assessments, and exercises cover recent developments in research and practice to engage students with relevant ways to practice and improve their management skills.

KEY FEATURES:

An emphasis on knowing and managing yourself gives students a strong sense of the real-world implications of their actions and emphasizes the importance of continuing to learn from one’s own experience, reflection, and insight.
A unique chapter on fostering creativity provides students will cutting-edge coverage and discusses how to think and active creatively.
Where Do We Begin? sections provide several brief self-assessment exercises to give students a sense of where they currently stand with respect to the issue being discussed.
Ways of Thinking sections introduce students to the basic accumulated knowledge on important topics in public and nonprofit management.
Ways of Acting sections present general lessons and behavioral guidelines to inform managers’ behavior in specific situations.
Thinking in Action sections feature contemporary cases, simulations, and other exercises that give students an opportunity to practice the skills they have learned.