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An unprecedented text explains how to analyze the role of rhetoric in organizations

Integrating rhetorical theories and methods with principles of organizational communication, this pioneering text provides students with a step-by-step method for analyzing and critiquing examples of organizational rhetoric. The first half of the book offers an accessible introduction to rhetorical research, theory, and criticism and equips students for analyzing the messages of organizations in a variety of contexts. The second half focuses on needs in real-life organizational situations: to create and maintain identity; to manage messages about issues, risk, and crisis; and to communicate with those "inside" the organization.

Contemporary examples and case studies (including a dispute over clean energy in Texas, efforts on the part of restaurant owners in New York to fight food labeling requirements, and a university's announcement that it is building a "body farm") illustrate the importance of this area of study and provide opportunities for students to apply their emerging analytical and critical thinking skills.

Key Features

  • Grounds the explanation and critique of persuasive organizational messages in traditional and contemporary rhetorical literature
  • Shows students how to critique the messages organizations use to create and maintain organizational power
  • Demonstrates the importance of rhetoric to the success of the organization
  • Uses case studies and accompanying worksheets to help students move through the process of analyzing sample situations and messages
  • Covers image/impression management, issue management, crisis management, and other key facets of organizational rhetoric
  • Includes models of the book's method for analysis at the beginning of each chapter to help students visualize how each step fits into the larger system

Intended Audience

Organizational Rhetoric: Situations and Strategies is ideal for a wide range of courses at the upper-level undergraduate and master's level, including Organizational Communication, Organizational Studies, Public Relations, and Rhetorical Studies. This first-of-its-kind textbook is also an essential addition to the libraries of Communication/Rhetoric and Business instructors.


 
Preface
 
Acknowledgments
 
1. Organizations and Rhetoric in Contemporary Culture
Defining Rhetoric  
Defining an Organization  
Defining Organizational Rhetoric  
Understanding Organizational Rhetoric  
Characteristics of Organizational Rhetoric  
Reasons for Studying Organizational Rhetoric  
Goals for Studying Organizational Rhetoric  
Practical Outcomes of Studying Organizational Rhetoric  
A Process for Analyzing Organizational Rhetoric  
Conclusion  
 
2. Identifying Rhetorical Strategies in Organizational Rhetoric
Canon of Invention  
Canon of Organization in Organizational Rhetoric  
Canon of Style in Organizational Rhetoric  
Canon of Delivery in Organizational Rhetoric  
Interdependence of Invention, Organization, Style, and Delivery in Organizational Rhetoric  
Canon of Memory in Organizational Rhetoric  
Special Situations and Rhetorical Strategies  
Conclusion  
Worksheet for Identifying Rhetorical Strategies in Organizational Texts  
 
3. Rhetorical Situations in Organizations
The Importance of Context in Rhetoric  
Two Perspectives on Rhetorical Situations  
The Rhetorical Situation in Organizational Rhetoric  
Researching the Rhetorical Situation  
Conclusion  
Case Study: A Showdown Over Power in Texas  
Worksheet for Describing Rhetorical Situations in Organizations  
 
4. Critical Approaches to Organizational Rhetoric
Historical Overview  
Key Ideas in Critical Approaches to Organization Studies and Organizational Rhetoric  
Summary of the Key Concepts in Critical Theory/Perspectives  
Making Choices: Ethics and Organizational Rhetoric  
Conclusion  
Note  
 
5. Evaluating and Critiquing Organizational Rhetoric
Two Approaches to Analyzing Organizational Rhetoric  
Conclusion  
Worksheet for Conducting an Evaluative Reading  
Worksheet for Conducting a Critical Reading  
 
6. Identity Creation and Maintenance Rhetoric
The Foundation for Identity Rhetoric: Organizational Identity  
Identity Building Rhetoric  
Identity Maintenance Rhetoric  
Evaluating and Critiquing Identity Creation and Maintenance Rhetoric  
Conclusion  
Case Study: “Who Says the Internet Is Only For Young People?” Identity and Disaster Relief  
 
7. Rhetoric About Issues
Defining Issues and Issue Management in Organizations  
Foundation for Understanding Issues Rhetoric: Issue Life Cycles  
Issue Management: The Rhetorical Situation  
Strategies for Rhetoric About Issues  
Evaluating and Critiquing Rhetoric About Issues  
Conclusion  
Case Study: Menu Labeling---Healthy Idea or Big Brother?  
 
8. Rhetoric About Organizational Risk
Defining Risk in Organizations  
Foundations for Understanding Risk Rhetoric  
The Rhetorical Situation for Risk Rhetoric  
Strategies for Rhetoric About Risk  
Evaluating and Critiquing Rhetoric About Risk  
Conclusion  
Case Study: No Bodies in My Backyard  
 
9. Crisis Rhetoric
Defining Rhetoric About Crisis  
Foundation for Understanding Crisis Rhetoric: Life Cycle of a Crisis  
Crisis Management: The Rhetorical Situation  
Strategies in Crisis Rhetoric  
Evaluating and Critiquing Organizational Rhetoric About Crisis  
Case Study: The Perfect Storm  
 
10. Organizational Rhetoric for Internal Audiences
The Rhetorical Situation in Internal Organizational Rhetoric  
Rhetorical Strategies for Internal Messages  
Evaluating and Critiquing Internal Organizational Rhetoric  
Conclusion  
Case Study: A New Record---Transitioning to Electronic Medical Records  
 
Epilogue: The Ancient Art of Rhetoric in a Complex Organizational World
Rhetoric in a Globalized Organizational World  
Corporate Rhetoric in Nonprofit Organizations  
Traditional Rhetorical Strategies in Contemporary Forms  
The Environment as Situation and Strategy  
 
Appendix: Worksheets for Analyzing Organizational Rhetoric
Worksheet for Identifying Rhetorical Strategies in Organizational Texts  
Worksheet for Describing Rhetorical Situations in Organizations  
Worksheet for Conducting an Evaluative Reading  
Worksheet for Conducting a Critical Reading  
 
References
 
Index
 
About the Authors

step-by-step process for analyzing public texts is perfect for what i want undergrads to learn; written in very accessible language

Professor Pamela Lutgen-Sandvik
Communications Dept, North Dakota State University
May 18, 2014

I use the Hoffman text for an introductory graduate course and add graduate-level activities and papers to accompany the text.

Dr Naomi Bell ONeil
Department of Communication, Clarion Univ Of Pennsylvania
March 2, 2014

I will not be teaching this course until next spring, but I know I will adopt this book.

Dr Jeremy Fyke
College Of Commmunication, Marquette University
March 28, 2012

Curriculum change

Mr Eugene Basil Basil
Engineering, Bowling Green Technical College
August 30, 2011

A valuable addition to the small but growing body of literature recognising the positive contribution that the concept of rhetoric potentially has to play in modern-day communication, in this case in the context of the organisation.

Mr Paul Simpson
Business School, Greenwich University
April 18, 2011

For this class the book is recommended, but I will likely require it for a new course in Organizational Communication, to start Spring 2012

Mr Chris Faulk
Rhetoric and Composition, American University In Cairo
March 4, 2011

The book is very well organized and easy to read. Great plus for the work sheets, they are very pedagogial and helpful tools.

However, for my class on organizational changes, I would perhaps only use this book as a recommendation for additional reading, in particular in terms of chapter 10.

Dr Claudia Bernhard-Oettel
Department of Psychology, Stockholm University
August 9, 2010

I believe the content will function well for my course on Corporate Advocacy. I attended a short course at the Central States Communication Association convention that helped to tell me that the material would be appropriate for me.

Dr Jeffrey Brand
Communications Dept, Millikin University
April 23, 2010