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Public Servants Studied in Image and Essay

Public Servants Studied in Image and Essay
A Fanfare for the Common Bureaucrat

First Edition

© 2019 | 136 pages | CQ Press
“This book is a great resource to introduce the field to those who are just thinking of becoming public administrators…The first book of its kind to focus not on managers but on the front-line employees themselves.”
—Russell W. Mills, Bowling Green State University

This latest work by highly regarded scholar of bureaucracy Charles T. Goodsell uses narrative essays and accompanying video profiles to bring to life the work and careers of individuals working for the common good in 12 essential jobs at all three levels of American government. The first book to explicitly encourage undergraduates to consider the public service as a career, Public Servants Studied in Image and Essay offers an on-the-ground look at some of the careers available to them after graduation. It showcases the hard work and dedication of ordinary bureaucrats—rather than administrative leaders—to help students appreciate the nature and achievements of American bureaucracy. The book’s narratives are framed by an introduction and conclusion by Goodsell to provide context and to place them within the research on bureaucracy and public administration. 

Bundle Goodsell’s texts and save! 
We’ve made it easy for students to get The New Case for Bureaucracy all in one convenient package at a student-friendly price. When bundled with Public Servants Studied in Image and Essay, students receive a 20% discount. 
Use ISBN: 978-1-5443-4166-8 
Exclusive! Video Interviews
The following video interviews, conducted by the author, connect the content from the book to real stories about public service.  

Essay 1: Adam R. Price, ATF Special Agent

Essay 2: Michael J. Bender, Police Captain

Essay 3: Stephanie F. Pechura, Felon Rehabilitator

Essay 4: Cindy M. Berndt, Regulation Expert

Essay 5: Karen L. Wilson, Energy Advisor

Essay 6: Howard Glenn, Drainage Master

Essay 7: Daniel W. McKeague, Forest Ranger

Essay 8: Daniel M. Riccio, Livability Director

Essay 9: Keith T. Grupposo, Probation Officer

Essay 10: Kathy D. Robertson, Homelessness Combatant

Essay 11: Carla D. Holloman, Social Worker

Essay 12: Jeffrey B. Richardson, County Manager

Introductory Remarks
Part One: Public Safety
Ch. 1: Adam Price, ATF Special Agent
A Firearms Agency Under Fire  
Ch. 2: Michael Bender, Police Captain
Cops Doing Mental Health  
Ch. 3: Stephanie Pechura, Felon Rehabilitator
Tough Love in Action  
Part Two: Public Environment
Ch. 4: Cindy Berndt, Regulation Expert
Unsung Heroine of Process  
Ch. 5: Karen Wilson, Energy Advisor
The Public Policy Professional  
Ch. 6: Howard Glenn, Drainage Master
Coaching a Team That Must Win  
Part Three: Public Conservation
Ch. 7: Daniel McKeague, Forest Ranger
In the Habit of Change  
Ch. 8: Dan Riccio, Livability Director
A Beautiful Place Kept That Way  
Ch. 9: Keith Grupposo, Probation Officer
Giving Second Chances When Possible  
Part Four: Public Well-Being
Ch. 10: Kathy Robertson, Homelessness Combatant
Making Homeless Programs Work  
Ch. 11: Carla Holloman, Social Worker
Matured Professional Caretaking  
Ch. 12: Jeffrey Richardson, County Manager
Much Responsibility Closely Watched  
Review and Conclusions
About the Author
Key features


  • The book offers a personal approach to public administration that goes deeper into the substance of bureaucracy than other books to expose readers to the human side of bureaucracy.  
  • Readers experience the inner thoughts and feelings of twelve men and women who have given large parts of their lives to the work of governance.  
  • The book’s essays and video profiles reveal complex mixes of dreams and disappointment, dynamic processes of change, interaction with numerous other personalities and organizations, and a human mind embedded with devotion to a cause, yet utterly realistic about achieving it.
  • The book is concise and affordable making it ideal for use as a supplementary text. 

Sample Materials & Chapters

Chapter 2: Michael Bender

Chapter 11: Carla Holloman

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