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Strategic Supervision
A Brief Guide for Managing Social Service Organizations



November 2009 | 248 pages | SAGE Publications, Inc

Offering social service agency leaders the necessary skills for
day-to-day supervision practice

This guide presents readers with a practical overview to the most important aspects of supervisory leadership and personnel management within the social work environment. Strategic Supervision serves as a primer for new or soon-to-be supervisors on the types of knowledge, skills and abilities necessary for effective supervisory practice. It also offers more seasoned practitioners a concise compendium of checklists and tools that can be utilized selectively.

Key Features

  • Concrete examples of how excellent supervisors problem-solve, lead teams, and support multicultural and other forms of diverse staffing
  • Practical strategies for working with employees that have performance difficulties
  • Management tools specifically tailored to the application of Equal Employment Opportunity, Affirmative Action, and other nondiscriminatory practices in hiring and promotion activities

 
Ch 1. Administrative Supervision within an Organizational Context
Introduction  
Defining Supervision  
Summary  
Web-Based Resources  
For Further Reading  
 
Ch 2. Organizational and Workgroup Culture (David Cherin, David Chenot)
Introduction  
Defining Organizational and Team Culture  
Gauging the Gap: A Tool for Cultural Narratives  
Providing a Cultural Narrative to Explain the Impact of Culture on the Organization and Team  
Supervisory Roles: Working in the Cultural Frame  
Supervisory Roles: Working in the Cultural Frame  
Frame Reflection  
Positive/Appreciative Inquiry  
Facilitating Team Culture  
Summary  
Web-Based Resources  
For Further Reading  
 
Ch 3. Value-based Principles and Laws Guiding Personnel Management
Introduction  
Key Laws Guiding the Personnel Management Aspects of Supervision  
Summary  
For Further Reading  
 
Ch 4. Recruiting Effective Employees
Introduction  
Specifying Job Tasks and Position Descriptions  
Use of Competency Statements in Supervision and Personnel Management  
Recruitment and Selection Phases and Strategies  
Summary  
Web-Based Resources  
For Further Reading  
 
Ch 5. Screening and Interviewing for Employee Selection
Introduction  
Interviewing as a Special Phase of the Recruitment and Selection Process  
Completing the Selection Process: Reference Checks and Notifying Other Applicants  
Summary  
Web-Based Resources  
For Further Reading  
 
Ch 6. Facilitating Groups and Teams (Jean Kruzich, Nancy Timms)
Introduction  
Characteristics of Effective Work Groups  
The Five Stages of Team Development  
Special Aspects of Team Supervision  
Team Facilitation Tools  
Summary  
Web-Based Resources  
For Further Reading  
 
Ch 7. Designing and Conducting Worker Performance Appraisals
Introduction  
Methods of Performance Appraisal  
Work Standards Appraisal Method  
Management by Objectives and Results (MBO/MOR)  
Developing a MOB/ MOR Performance Appraisal Plan  
Planning and Conducting Performance Appraisal Conferences  
Summary  
Web-Based Resources  
For Further Reading  
 
Ch 8. Handling Employee Performance Problems
Introduction  
Distinguishing Between Worker and Agency Factors when Diagnosing  
Employee Performance Problems  
Addressing Employee Performance Problems  
Employee Termination  
Summary  
Web-Based Resources  
For Further Reading  
 
Appendices
 
A. Brief History of Social Work Supervision Concepts
 
B. Answers to the Equal Employment Opportunity Commission (EEOC) Exercise
 
C. Sample Position Description
 
D. Core Competencies for Working in a Human Services Agency
 
E. Planning, Leading and Coaching Professional Meetings

Duplicated material in another, more comprehensive book.

Information was great though!

Mr Ryan Bobst
School Of Social Work, University of Iowa
July 29, 2013

university chose alternative book

Ms Sharon Goldberg
School Of Social Work, Adelphi University
May 16, 2013

This is a good textbook, and I'm tempted to suggest it as optional reading. I have temporarily decided to adopt "Human Service Organizations" by Kettner (Allyn and Bacon)--though I am eagerly awaiting Sage's upcoming edition from Brody--to be published in February.

Dr Benjamin Lough
School Of Social Work, University of Illinois - Urbana Champ
January 25, 2013

Simple to use and very user friendly. Provided specific tools for students to use in their work.

Dr Patricia Desrosiers
Social Work Department, Western Kentucky University
May 25, 2011

Too specific to administrative supervision. i need a broader text, so I am going to review Social Work Supervision which is also a Sage publication. I may consider using this as a supplemental text.

Professor Tracy Walker
Colg of Human Psychology, Syracuse University
May 12, 2011
Key features
  • A brief practical guide to the most important aspects of supervisory leadership and personnel management so that it will serve as an inexpensive supplemental text for the mainstream supervision books on the market.
  • Provides concrete examples of how excellent supervisors problem-solve, lead teams and support multicultural and other forms of diverse staffing.
  • Provides Practical strategies for working with employees that have performance difficulties and explains how using a clear but thorough performance planning and review process is essential.
  • Material that will appeal to non-profit agency supervisors and managers.
  • Showcases how supervisors can apply the principles embodied in Equal Employment Opportunity, Affirmative Action, and other nondiscriminatory practices in hiring and promotion activities.

Sample Materials & Chapters

Chapter 1 - Administrative Supervision Within an Organizational Context


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ISBN: 9781412915434
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