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50 Quality Improvement and Quality Assurance Approaches
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50 Quality Improvement and Quality Assurance Approaches
Simple, easy and effective ways to improve performance



March 2021 | 200 pages | Learning Matters
A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.

·       Helps staff to improve the quality of the products and services offered

·       Includes practical ideas for internal and external quality assurance activities (IQA/EQA)

·     Helps staff to prepare for external inspections and EQA visits

·       Readable, relevant and easy to understand

·       Provides valuable ideas and tips for new and experienced quality staff

·       Uses simple language to explain each approach

·       Can help promote outstanding teaching and learning


 
1. Agreeing action plans
 
2. Allocating responsibilities to team members
 
3. Checking for plagiarism, fraud and malpractice
 
4. Coaching and mentoring others
 
5. Communicating with a team
 
6. Completing awarding organisation reports
 
7. Completing continuing professional development activities
 
8. Completing quality assurance records
 
9. Creating a bank of assessment questions and exemplar answers
 
10. Creating and updating policies and procedures
 
11. Creating job descriptions or role/person specifications
 
12. Dealing with appeals, complaints and disputes
 
13. Designing and updating quality documents and templates
 
14. Designing questionnaires and surveys
 
15. Devising a quality assurance rationale
 
16. Devising a quality assurance strategy
 
17. Following regulations and requirements
 
18. Inducting new staff
 
19. Interpreting the content of qualifications, programmes and standards
 
20. Interviewing prospective staff
 
21. Keeping and maintaining records
 
22. Making decisions when sampling evidence
 
23. Managing a team
 
24. Managing risks and contingency planning
 
25. Managing team meetings
 
26. Managing unsatisfactory performance
 
27. Observing staff and using learning walks
 
28. Planning and tracking internal quality assurance activities
 
29. Planning and tracking quality improvement activities
 
30. Planning strategic aims and continuous quality improvement
 
31. Preparing for an external inspection
 
32. Preparing for an external quality assurance remote sample
 
33. Preparing for an external quality assurance visit
 
34. Producing resources
 
35. Providing feedback
 
36. Questioning others
 
37. Reviewing and updating assessment activities
 
38. Reviewing and updating internal quality assurance activities
 
39. Sampling learners’ work
 
40. Shadowing staff
 
41. Standardising practice
 
42. Undertaking evaluation activities
 
43. Undertaking joint work scrutiny
 
44. Undertaking peer observations
 
45. Updating staff
 
46. Using a SWOT analysis
 
47. Using role play
 
48. Using web conferences, online meetings and webinars
 
49. Using work plans
 
50. Writing self-assessment reports

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Paperback
ISBN: 9781529726930
$25.00

Hardcover
ISBN: 9781529726947
$75.00