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Effectively Managing and Leading Human Service Organizations

Effectively Managing and Leading Human Service Organizations

Fourth Edition
  • Ralph Brody - Cleveland State University, Cleveland, Ohio
  • Murali Nair - University of Southern California, School of Social Work

A practical, skill-building approach to managing a human service agency

November 2013 | 448 pages | SAGE Publications, Inc
Now in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas for achieving managerial success. Authors Ralph Brody and Murali Nair dissect and diagnose common workplace dilemmas, offering current and future managers the skills to implement positive changes in organizations large and small. Easy-to-read, this book connects a conceptual framework and essential managerial practices with hundreds of real-life examples and case studies of applied managerial skills in organizational settings.

PART I: Setting Organizational Directions
1. Leading the Organization
2. Strategic Planning
3. Designing and Developing Consumer-Oriented Programs
4. Implementing Action Plans and Problem Solving
PART II: Personnel Management
5. Managing Employees
6. Supervising Staff
7. Assessment and Evaluation
8. Time Management
PART III: Management Skills
9. Making Meetings Productive
10. Improving Communications and Handling Conflicts
11. Team Building and Coalition Building
12. Working with a Board of Trustees
PART IV: Enhancing Agency Survivability
13. Managing Agency Finances
14. Strategic Resource Development
15. Preparing Effective Proposals
16. Seeking Funding
PART V: Trends in Human Service Organizations
17. Evidence Based Management
18. Ethical Dilemmas
19. Humanizing the Organization
Appendix : Human Service Management Competencies
Web Sites for Human Service Managers
About the Author

Very good for detailed (where the rubber meets the road) understanding. Needs online support an resources - lacking in this area.

Dr Donald L Schuman
School Of Social Work, University Of Texas-Arlington
November 3, 2015

I'm teaching a human resources classes and the content of this book, particularly section II addresses the learning outcomes of my class.

Dr Julianne Gassman
Camp Adventure, University Of Northern Iowa
May 30, 2014

currently using Spring 2014

Dr John Hudgins
Social Science Dept, Coppin State University
April 16, 2014

I am using this text as a means of providing consistency with other professors in the University offering the same course.

Ms Jenifer Evers
Sociology Soc Work Anthro Dept, Utah State University
February 6, 2014

Instructor wanted

Ms Nancy Fagan
Sch Of Social Work Human Svcs, Eastern Washington University
December 3, 2013
Key features


  • A distinctive skill-building approach guides readers through strategic and financial planning, problem solving, increasing productivity, supervising staff, and financial management.
  • Up-to-date research and literature is included in each chapter and at the end of the book.
  • New case studies tie even more text material to real-life scenarios.
  • Chapter 14, Strategic Resource Development, now includes discussion of electronic philanthropy and developing a business plan.
  • New sections in Part V, Trends in Human Services Organizations, cover evidence-based management, ethical dilemmas, and humanizing organizations.
  • Links to useful websites include the most current information on management, fundraising developments, evidence-based management, management competencies, and ethical practices.
  • A new human services management appendix addresses competencies from The Network for Social Work Management leadership on topics such as resource management, strategic management, and community collaboration.
  • Learning objectives and discussion questions are included in each chapter.

For instructors

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ISBN: 9781483314976

ISBN: 9781412976459