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Cases in Operations Management
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Cases in Operations Management
Building Customer Value Through World-Class Operations

First Edition


July 2005 | 440 pages | SAGE Publications, Inc
The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivey School of Business at The University of Western Ontario. Due to their popularity in more than 60 countries, approximately 200 new cases are added to the Ivey School of Business library each year. Each of the casebooks comes equipped with instructor's resources on CD-ROM. These affordable collections will not only help students connect to real-world situations, but will benefit corporations seeking continued education in the field as well.  

Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.  

The following are represented in this casebook:
  • Strong decision orientation of real-world cases
  • Clear development of the link between business processes and customer value
  • Diversity of international case settings  Mixture of cases, simulations, and in-class exercises
  • Includes Instructors Resources on CD-ROM with detailed 6-10 page casenotes for each case, preparation questions for students to review before class, discussion questions, and suggested further readings.

The IVEY Casebook Series
Cases in Business Ethics
Cases in Entrepreneurship
Cases in Gender & Diversity in Organizations
Cases in Operations Management
Cases in Organizational Behavior
Cases in the Environment of Business
Cases in Alliance Management
Mergers and Acquisitions: Text and Cases


Paul W. Beamish
Introduction to the Ivey Casebook Series
 
Preface
 
1. Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision

 
Fell-Fab Products (A)

 
Unicon Concrete Products (H.K.) Ltd.

 
 
2. Process Design
Earth Buddy®

 
Greaves Brewery

 
Quinte MRI

 
ING Direct Canada

 
Celestica Inc. - Memory Business Unit

 
Thera-Aid Medical Devices

 
Introduction to Process Simulation

 
Red Cross Mobile Blood Clinics - Improving Donor Service

 
Introduction to Inventory Control and Independent Demand

 
McLeod Motors Ltd.

 
Iron Ore Company of Ontario

 
VBF Tubing (Abridged)

 
 
3. Planning and Control
Greaves Brewery: Bottle Replenishment

 
Yield Management at American Airlines

 
MacPherson Refrigeration Limited

 
Lamson Corporation (R)

 
Martin Trailers Limited

 
Illustrious Corporation

 
 
4. Project Management
Note on Project Management Fundamentals

 
Gadget Toy Company

 
H.M.S. Pinafore

 
CPSim: The Critical Path Simulator (Windows Version)

 
Waterloo Regional Police Services: The CIMS Project

 
 
5. Quality
LongXi Machinery Works - Quality Improvement (A)

 
Blue Mountain Resorts: The Service Quality Journey

 
Noram Foods

 
Hillcrest Auto

 
Mutual Life of Canada - The Group Client Service Guarantee (A)

 
 
6. Supply Chain Management
International Decorative Glass

 
Spin Master Toys (A): Finding a Manufacturer for E-Chargers

 
Dabbawallahs of Mumbai (A)

 
Daikin Industries

 
Grocery Gateway: Customer Delivery Operations

 
Ladner Building Products

 
Canadian Pharmaceutical Distribution Network

 
 
7. Operations Strategy
Butler Metal Products: Focusing the Factory

 
Mitel Semiconductor

 
Electrosteel Castings Limited

 
Blinds To Go: Invading the Sunshine State

 
ASIMCO International Casting Company (A)

 
The Atlanta Symphony Orchestra

 
Navistar: Environmental Management (A)

 
Indian Oil Corporation Limited. - The Mathura Refinery

 
 
About the Editors

I will uses the case studies for the course and have given the details to our library to order. The cases are very good.
Thanks,
Qeis Kamran

Mr Qeis Kamran
Economics & Management, ISM Interntional School of Management
June 18, 2015

First of all I'd like to say this book is an excellent book in the field, as cases books for academic education are very rare. But the only reason why I did not adopt is because that this book needs updating. The latest version was published in 2006 and a lot has happended in the field since then.

Dr YINGLI WANG
LOGISTICS AND OPERATIONS MANAGEMENT, Cardiff University
December 14, 2012

Very good book giving detailled information about all aspects of OM. Bit too heavy for my student groups but no fault of the author.

Mr Allister Smith
Science and Technology, Adam Smith College
October 12, 2012

Good range of case studies presented although the two column page layout seems very old fashioned in its style.

Professor Simon Burtonshaw-Gunn
Business School, Northampton University
January 20, 2011
Key features
  • strong decision orientation of real-world cases
  • clear development of the linkages between business processes and customer value
  • diversity of international case settings 
  • mixture of cases, simulations and in-class exercises