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Communicating for Managerial Effectiveness
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Communicating for Managerial Effectiveness
Challenges | Strategies | Solutions

Sixth Edition


November 2016 | 384 pages | SAGE Publications, Inc

Appreciated by thousands of thoughtful students, successful managers, and aspiring senior leaders around the world

 

Communicating for Managerial Effectiveness skillfully integrates theory, research, and real-world case studies into models designed to guide thoughtful responses to complex communication issues. The highly anticipated Sixth Edition builds on the strategic principles and related tactics highlighted in previous editions to show readers how to add value to their organizations by communicating more effectively. Author Phillip G. Clampitt (Blair Endowed Chair of Communication at the University of Wisconsin–Green Bay) addresses common communication problems experienced in organizations, including:

  • Communicating about major changes spanning organizational boundaries
  • Selecting the proper communication technologies
  • Transforming data into knowledge
  • Addressing ethical dilemmas
  • Providing useful performance feedback
  • Structuring and using robust decision-making practices
  • Cultivating the innovative spirit
  • Building a world-class communication system

 

Have You Ever Formulated a Response to Someone’s Idea Before the Person Finishes Speaking? Watch a video from the author now.

 
Foreword
 
Preface
 
Introduction
 
SECTION 1. FOUNDATION
 
Chapter 1. Understanding Communication
Propositions

 
Implications of the Propositions

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 2. Examining Communication Approaches
The Arrow Approach

 
The Circuit Approach

 
Communication as Dance

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 3. Scrutinizing Ethical Issues
Fundamental Assumptions

 
Ethical Dilemmas

 
A Strategic Approach to Corporate Ethics

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 4. Imparting the Organizational Culture
What Is Culture?

 
Does Culture Matter?

 
How Can We Discover Culture?

 
How Can We Evaluate Culture?

 
How Can Leaders Effectively Impart the Culture?

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
SECTION 2. COMMUNICATION CHALLENGES
 
Chapter 5. Selecting and Using Communication Technologies
The B - C Model: A Deeper Look

 
How Perspective Affects Value

 
What to Do?

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 6. Managing Data, Information, Knowledge, and Action
The D-I-K-A Model

 
Variations of the Model

 
Managing the Data–Information Relationship

 
Managing the Information–Knowledge Relationship

 
Managing the Knowledge–Action Relationship

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 7. Providing Performance Feedback
Performance Feedback Principles

 
Implementing a Successful Feedback System

 
Communicating Performance Feedback

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 8. Communicating across Organizational Boundaries
The Nature of Boundaries

 
Potential Problems of Boundaries

 
Contributing Factors

 
What to Do?

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 9. Structuring and Using Robust Decision-Making Practices
Decision-Making Tensions

 
Pre-Decision-Making Checklist

 
The Robust Decision-Making Model

 
Strategies for Optimizing the Decision-Making Process

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 10. Communicating about Change
Approaches to Change

 
Selecting the Degree of Communication

 
Reactions to Change

 
The “Iceberg” Model

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 11. Cultivating the Innovative Spirit
Misconceptions

 
What Is Innovation?

 
A Perspective on Success and Failure

 
Strategic Traffic Signals

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Chapter 12. Building a World-Class Communication System
Assess

 
Strategize

 
Implement

 
The Assess–Strategize–Implement Cycle in Action

 
Conclusion

 
Key Concepts

 
“Drill Down” Exercises

 
 
Glossary
 
Notes
 
Index
 
About the Author

"The best practical guide available for integrating complexity into effective managerial practice. Clampitt’s unique, up-to-the-minute, and leading-edge focus on communication practices give managers an essential set of skills for effectively navigating today¹s most difficult complex organizational problems. Communicating for Managerial Effectiveness identifies a common set of complex problems all managers face and details specific communication-enhanced strategies and tactics for moving past those problems toward successful solutions. Advanced undergraduate and MBA students especially resonate with Clampitt’s practice-tested and strategically focused methods for action."

James Barker, Professor and Herbert S. Lamb Chair of Business Education, Rowe School of Business
Dalhousie University Halifax Nova Scotia

“This is a comprehensive text that addresses communication from a multidisciplinary approach and reflects contemporary management practice.”

Dr. Joseph T. DeRanieri
University of Delaware – School of Nursing

“Phil Clampitt takes the mystery out of understanding managerial communications. His engaging style of presenting important communication concepts has my students reading beyond their assignments. Prompting students to discuss the text in class has never been easier.”

Robert J. Trosky, Jr., D.Sc.,
Robert Morris University

“I have been searching for a text I could use that presented clear, skill-based, practical suggestions my students could implement in the business world along with a theoretical background that would provide a depth of understanding as to why those skills are successful.  This textbook does just that.  It is a terrific blend of theory, skills and provides real business-based practicum and analysis assignments for the students to apply what they learned in each chapter.”

Teresa Raehpour
Newman University

“This is an excellent text to use for students seeking a degree in Organizational Leadership because it addresses more of the communication challenges that leaders face (e.g. performance feedback discussions, communicating about organizational change).”

Carol Howard
Robert Morris University

“This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organizations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organizations they work for. The losers will be the competition.”

Dennis Tourish, Professor of Leadership and Organization Studies
Royal Holloway University of Londo

“This text is a treasure trove for us in and out of the classroom.”

Steven Ralston
University of Michigan, Flint
Key features

NEW TO THIS EDITION

  • A new chapter on "Structuring and Using Robust Decision-making Practices" helps readers make decisions from the perspective of a manager or a leader of an organization.
  • Practical strategic models have been incorporated to show readers how to implement the concepts in the workplace.
  • An enhanced focus on leadership-related issues offers readers more strategies and examples for effectively communicating as a successful leader of an organization.
  • Contemporary examples and up-to-date scholarly references reflect the latest thinking on communication issues for managers and leaders.

KEY FEATURES

  • Inspirational—Historical hyperlinks and stories located in each chapter provide a short biography of inspirational figures to illustrate key points and chapter concepts.

  • Actionable—The strategic principles and models in the book are accompanied by practical strategies that help readers implement the model or principle in the workplace.

  • Consequential—This edition discusses the consequential decisions made in the day-to-day working world of managers and leaders. Readers will learn about structuring and using robust decision-making practices to become better decision makers, managers, and leaders.

Preview this book

Sample Materials & Chapters

Chapter 1

Chapter 10


For instructors

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