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Interpersonal Communication

Interpersonal Communication

Fourth Edition

January 2019 | 416 pages | SAGE Publications, Inc

Now published by SAGE!

Interpersonal Communication, Fourth Edition empowers students to become more confident communicators by providing them with both the knowledge and the practical skills they need to make effective communication choices in today's rapidly changing and technologically advanced society. Rather than "telling" students how to communicate, authors Richard L. West and Lynn H. Turner offer a toolbox of key skills so students can actively choose and experiment with strategies appropriate for a given situation. Filled with realistic examples and scenarios that reflect the diversity and interactions of today's students, this practical text makes clear connections among theory, skills, and the life situations we all encounter on a daily basis.

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Chapter 1. Foundations of Interpersonal Communication
1.1 The Evolution and Foundation of the Communication Field

1.2 Defining Interpersonal Communication

1.3 Three Models of Human Communication

1.4 The Principles of Interpersonal Communication

1.5 Dispelling Myths About Interpersonal Communication

1.6 Interpersonal Communication Ethics

Chapter Wrap-Up

Chapter 2. Communication, Culture, and Identity
2.1 Defining Culture

2.2 Diversity Around the Globe and In the United States

2.3 Why Study Intercultural Communication?

2.4 Dimensions of Culture

2.5 Challenges of Intercultural Communication

2.6 Skill Set For Intercultural Understanding

Chapter Wrap-Up

Chapter 3. Communication, Perception, Identity, and the Self
3.1 Understanding Interpersonal Perception

3.2 Influences on Perception

3.3 Dimensions of the Self

3.4 Identity Management

3.5 Online Identity Management

3.6 Skill Set for Improving Perception Checking and Self-Actualization

Chapter Wrap-Up

Chapter 4. Communicating Verbally
4.1 Understanding Verbal Symbols

4.2 Factors Affecting Verbal Symbols

4.3 The Destructive and Constructive Sides

4.4 Skill Set for Improving Verbal Communication

Chapter Wrap-Up

Chapter 5. Communicating Nonverbally
5.1 Assumptions of Nonverbal Communication

5.2 Nonverbal Communication Codes

5.3 The Influence of Culture on Nonverbal Communication

5.4 The Influence of Technology on Nonverbal Communication

5.5 Skill Set for Increasing Nonverbal Communication Effectiveness

Chapter Wrap-Up

Chapter 6. Listening and Responding Effectively
6.1 Lend Me Your Ear: Differences Between Hearing and Listening

6.2 The Components of the Listening Process

6.3 The Value and Importance of Listening

6.4 The Barriers: Why We Don’t Listen

6.5 Poor Listening Habits

6.6 Styles of Preferred Listening

6.7 Culture and the Listening Process

6.8 Skill Set for Effective Listening

Chapter Wrap-Up

Chapter 7. Communicating and Emotion
7.1 Defining Emotion

7.2 Explaining Emotion: Biology and Social Interaction

7.3 Emotion and Communication

7.4 Influences on Emotional Expression

7.5 Recognizing Blends in Emotional Communication

7.6 Skill Set For Emotional Communication

Chapter Wrap-Up

Chapter 8. Sharing Personal Information
8.1 Definition of Self-Disclosure: Opening Up

8.2 Reasons for Revealing and Concealing Personal Information

8.3 Factors Affecting Self-Disclosure

8.4 Principles of Self-Disclosure

8.5 Explaining Self-Disclosure

8.6 Skill Set for Effective Disclosing

Chapter Wrap-Up

Chapter 9. Communicating Conflict
9.1 Defining Conflict

9.2 Communication Patterns and Styles in Conflict

9.3 The Destructive and Constructive Sides of Interpersonal Conflict

9.4 Explaining Conflict

9.5 The Relationship of Conflict to Power

9.6 Skill Set for Effective Conflict Management

Chapter Wrap-Up

Chapter 10. Communicating in Close Relationships
10.1 Understanding Close Relationships

10.2 Thinking and Talking About Close Relationships

10.3 Influences on Close Relationships

10.4 Developing Interpersonal Relationships Through Stages

10.5 Explaining Communication in Close Relationships

10.6 Skill Set for Communicating In Close Relationships

Chapter Wrap-Up

Chapter 11. Communicating With Families, Friends, and Romantic Partners
11.1 Family Relationships

11.2 Close Friendships

11.3 Romantic Relationships

11.4 Skill Set for Improving Your Interpersonal Communication With Family Members, Close Friends, and Romantic Partners

Chapter Wrap-Up



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“A good treatment of interpersonal communication that is user-friendly for students and instructors.”

L. Larry Edmonds
Arizona State University

 “Very attractive, well laid out, and concise.”

Anita P. Chirco
Keuka College

 “A complete and intelligent discussion of interpersonal communication, which I believe holds the key to a more civil and supportive world.”

Laurie Arliss
Ithaca College

“An engaging text that covers key IPC content in an accessible way.”

Leah E. Bryant
DePaul University

 “Interpersonal Communication is an engaged text, providing the best of IPC learning!! Excellent content, layout, and knowledge provided for an IPC learner.”

Lisa Nelson Bamber
Otero Junior College

 “A pretty thorough and in-depth explanation, discussion, and practical analysis of interpersonal communication processes.”

Dr. Yanrong (Yvonne) Chang
University of Texas Rio Grande Valley

I like the resources Sage provides. They are familiar to me since we used a Sage book for the course I taught last year so it's easy for me to adapt the resources. The instructor resources are laid out in a familiar manner which makes it easy for me to use. The book itself integrates more theory into each chapter than other choices and it's design has enough white space, it's not too busy with distractions while still visually appealing.

Mrs Gina Reynolds
Communications Dept, Western Michigan University
August 18, 2019
Key features
  • New personal reflection questions for the IPC Careers and IPC Around Us features help students discover the relevance of interpersonal communication in their everyday lives.
  • A new applied theory feature, IPC Praxis, shows students how to apply the theories outlined in the chapter narrative to their life experiences.
  • New chapter wrap-ups, key questions for application, and communication application tests provide students with opportunities to assess what they have learned in the chapter.
  • SAGE coursepacks allows instructors to import high-quality content into their school’s learning management system (LMS) with no access codes.
  • SAGE edge provides students with helpful tools, including eFlashcards, practice quizzes, and more, in one easy-to-use online environment.
  • Communication Assessment Tests” within each chapter allow students to build their skills by completing a self-assessment of their communication behaviors and attitudes and taking personal responsibility for their own skill development.


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