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Leadership Communication as Citizenship
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Leadership Communication as Citizenship

First Edition
  • John O. Burtis - University of Northern Iowa, USA
  • Paul D. Turman - Nebraska State College System, Lincoln, NE, South Dakota Board of Regents, USA


November 2009 | 272 pages | SAGE Publications, Inc

Leadership Solutions

Leadership Communication as Citizenship explains the communication skills you need to help construct effective experiences for an organization, team, or community, whether in the role of doer, follower, guide, manager, or leader. It articulates the important role that communication plays in helping to co-construct group, organizational, or community direction. Effective leadership communication is explored in the context of citizenship, emphasizing the opportunities and responsibilities we each face for helping groups that matter to us, whether a business, a religious institution, or a government entity.

Throughout the book, authors John O. Burtis and Paul D. Turman relay a compelling, readable story about how to create more successful organizations and communities through direction-giving stories, regardless of one's role in the group.

Key Features

  • Explains the daily interplay between communication, citizenship, and direction-giving, thus challenging readers to realize the power they have to give direction in their own team, organization, or community
  • Focuses on common communication skills involved across seemingly disparate leadership contexts—from working in teams to communities to social movements or elsewhere—to help people succeed in the setting in which they find themselves
  • Explores times of crisis and use of leadership vision, discussing how direction-giving approaches may require adjustment in these times of extreme opportunity, threat, or change.

Intended Audience: Leadership Communication as Citizenship is appropriate for anyone who wants to make a difference in their team, organization, or community, and for such courses as Leadership, Organizational and Group Communication, Industrial/ Organizational Psychology, Persuasion, and Management.


 
UNIT I: UNDERSTAND YOUR POWER AS A DIRECTION-GIVER
 
1. So, You Want Other People to Work Well Together?
Groups Can Create a Community, Calm a Complex Organization, or Move Millions

 
Grouping, Group Direction, and Direction-Giving Are Human Responses to Exigencies

 
Direction-Giving Types Include the Work of a Doer, Follower, Guide, Manager, and Leader

 
Everyone Has the Obligation to Help His or Her Group to Thrive: The Social Contract of Citizenship

 
 
2. Distinguish Between Three Direction-Giving Options: Doing, Following, and Guiding
Specific Exigencies, Credentials, and Competencies Frame Each Type of Direction-Giver

 
Giving Direction as a Doer Requires Competence

 
Credentialing as a Doer Requires You to Accomplish Something Competently

 
Communicating Competently Blends Your Act as a Doer Into the Group's Needs

 
Giving Direction as a Follower Requires Affiliative Receptivity

 
A Direction-Giver's Initiative Creates an Exigency for a Follower

 
Credentialing as a Follower Requires Showing You Offer an Able and Desirable Affiliation

 
Communicating Competently Blends Your Followership With a Direction-Giver's Efforts

 
Giving Direction as a Guide Requires Credibility

 
Every Group Needs Direction at Many Points in Time, Creating the Guideship Exigency

 
Credentialing as a Guide Requires You to Create and Impression of Credibility

 
Communicating Competently, Your Guideship Ought to Take Care With a Group's Attentions

 
In Conclusion

 
 
3. Understand That Other Direction-Giving Options May Be Needed: Managing or Leading Well
There Are Many Names for Leadership: Definitions Too

 
Giving Direction as a Manager Requires the Ability to Marshal Resources

 
The Odious, the Complex, and the Everlasting Provide Exigencies for a Manager

 
Credentialing as a Manager Is Based in the Stories You and Others Tell of Your Experience

 
Doing and Interpreting Your Management Work for the Group Requires a Variety of Skills

 
Giving Direction as a Leader Requires Articulating a Group-Transformative Vision

 
A System-Threatening Crisis or Opportunity Provides the Exigency for Leadership

 
Credentialing to Be Seen by Others as a Leader Requires You to Articulate a Salient Vision

 
Your Effective Leadership Is Not Necessarily Tied to Specific Communication Skills

 
Beware Easy Misconceptions About These Five Types of Direction-Givers

 
In Conclusion

 
 
UNIT II: DEVELOP YOUR OWN STRATEGIES FOR GIVING DIRECTION WELL
 
4. Use Leadership Theory and Research to Prepare Yourself to Give Direction
The Traits Perspective Focuses on Who You Are to Explain your Effectiveness

 
Developing Emotional Intelligence and Resilience May Matter More Than Your IQ

 
Self-Monitoring and Rhetorical Sensitivity Orient You to the Resources Around You

 
Situational, Styles, and Contingency Perspectives Focus on Behavioral Choices You Make

 
Great Leaders During Times of Crisis and Hemphill's Work Show That Situation Matters

 
The Styles Perspective Says Pick the Right Way to Treat Those With Whom You Group

 
The Contingency Perspective Says You Need to Adjust to Recurring "What Ifs" of Grouping

 
The Functional Perspective Focuses on What You Can Do for Your Group

 
Benne and Sheats Say Every Group Must Serve Task, Relational, and Individual Functions

 
Blake and Mouton's Managerial Grid Says You Need to Balance Those Functions

 
Your Grouping Choices Also Need to Earn You at Least Once Process Prize From Grouping

 
Explicit and Implicit Theories of Effective Grouping and Direction-Giving Are in Play

 
In Conclusion

 
 
5. Develop a Framework and Position Yourself for Giving Direction
A Direction-Giving Framework Should Have a Philosophy, Exemplar Model, and Guidelines

 
Taylor's Scientific Management Is One Framework for Giving Direction Well

 
Mayo's Hawthorne Effect Shows the Need for a Different Framework

 
Develop Your Own Effectiveness Framework for Each Type of Direction-Giving You Provide

 
Your Philosophy Should Put Your Values Into Your Framework and Then Into Action

 
Your Exemplars Provide Aspirational Stories and a Sense of What "the Best" Can Be

 
Your Guidelines Animate Your Philosophy and Exemplars in Your Own Direction-Giving

 
Position Yourself as a Key Direction-Giver in the Story of Your Group

 
A Process of Residues Helps Us Decide on Whom We Will Focus Our Attention

 
Take Stock of the Credentials You Have and What Can You Do to Help Your Group Thrive

 
Recurring Types of Situations Can Help Put Context to Your Direction-Giving Preparations

 
Some Advice That May Be Useful as You Position Yourself

 
In Conclusion

 
 
UNIT III: DEVELOP YOUR COMMUNICATION SKILLS TO ENHANCE YOUR DIRECTION-GIVING
 
6. Figure Out How to Communicate Effectively
Communication Is a Tool Used to Transfer Information and a Process for Making Meaning

 
Accurate Transfer of Information Requires Fidelity

 
Making Meaning Involves Finding the Utility Involved

 
People Communicate for Purposes of Inquiry, to Influence Others, and to Build Relationships

 
Inquiry Is the Imperative to Make Sense of What is Happening to You

 
Influence Is the Imperative to Get Others to See Things Your Way or to Do What You Want

 
Relationship Is the Imperative to Have Social Contact and to Get Along With Others

 
Attaining a Symbolic Convergence of Terms, Meanings, and Stories Requires Effort and Skill

 
Create Messages That Gain Attention, Enhance Understanding, and Encourage Identification

 
Receive Messages Reflectively, Oriented Toward Understanding Ideas and Finding Utility

 
In Conclusion

 
 
7. Shape Effective Experiences and Expectations for Citizenship in Your Group
Help Shape Stories of Effective Group Experiences for Your Group

 
A Human Experience Is a Constructed Understanding of What Is Meaningful

 
Stories of Past, Present, and Future Experiences Are How You Give Direction to Your Group

 
Constitutive Rhetoric Is How You Co-Construct a Sense of Your Group and of "The Others"

 
Help Shape Stories of Experience That Create an Expectation of Citizenship in Your Group

 
Citizenship Experience Stories Stimulate Participation, Criticism, and Reasoned Conformity

 
How Groups Perpetuate Themselves Shapes the Experience of Citizen-Members

 
Play Your Part as a Citizen of Your Group

 
In Conclusion

 
 
UNIT IV: USE STORIES TO UNITE YOUR GROUP'S EFFORTS
 
8. Help Shape the Story of Your Organization, Team, or Community
You Can Use Stories to Unite Your Group and to Give It Direction

 
Find Coherence in Co-Constructed Stories of Your Group's Experience

 
Narrative Provides a Potent Tool for Shaping Effective Group Experiences

 
Seek and Shape Stories That Show or Start Something Special in Your Group

 
Making Accounts, Sensemaking, and Defining Stories Are Foundations of Narrative

 
Characterization, Ideographs, and Rhetorical Depiction Are Potent Forms of Narrative

 
The Master Narrative Is the Overarching Story of Your Group's Experience

 
Create Coherence in Memorable Messages, Critical Incidents, Teaching Tales, and Nuggets

 
Figure Out What Others Will Hear in the Experience Stories You Tell and Help Shape

 
In Conclusion

 
 
9. Develop the Framing Skills Needed by Every Direction-Giver
Framing Is Basic to All Communication: Your Frames Shape Your Direction-Giving Accounts

 
Frames, Like Definitions, Are How We Attach Meaning to Things

 
Frames Show Motives, Shape Experience, and Provide Authoritative Weight in the Group

 
Develop the Framing Skills You Need to Use to Be Effective as a Direction-Giver

 
Naming, Framing, and Blaming Are Basic Aspects of the Process for Making Meanings

 
Frame Your Group's Purgatory Puddle, Way/Process, Vision/Outcome, and Savior Complex

 
Claiming and Taming Are Elaborated Constructions of What Is Meaningful

 
In Conclusion

 
 
10. Leadership Vision Can Be a Crisis-Based Direction-Giving Story
Do You Need Vision as a Planning Tool or Do You Need a Vision that Transforms Your Group?

 
Are You Prepared to Give Direction During a Crisis?

 
Vision/Outcome Represents All Your Group Products and Purposes

 
Conceptions of Vision Range From Low- to High-Intensity Forms of Direction-Giving Action

 
What Is the Relationship Between a Vision and a Direction-Giver?

 
Crisis Is Different Than the Typical Pitfalls and Problems You Face in Every Group

 
Rhetorical Resources (and Your Responses Should) Vary Across the Circumstances of Crisis

 
You Can Prepare for Crisis That Resemble Fires Needing to Be Put Out

 
You Should Understand Direction-Giving Communications During Transformative Crisis

 
Do Not Misuse Crisis: From Mistakes to Faux Crisis, False Pretenses, and Manipulations

 
In Conclusion

 

Perfect level for my 200 level course -- Psychology of success

Dr Beth Seebach
Psychology Dept, Saint Mary'S Univ Of Minnesota
December 9, 2015

This is exactly the book I was looking for, as I am teaching leadership communication in the context of a nonprofit management degree program and a change management degree program. The citizenship angle fits perfectly with the nonprofit/social change emphasis of our school and the course.

Ms Bonnie McEwan
Milano School of Management & Policy, New School University
March 5, 2010

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