- Mihaela L Kelemen - University of Keele, UK
- introduces readers to key concepts and issues in quality management
- provides an overview of both managerial and critical perspectives on quality management
- presents the 'wisdom' of quality management gurus
- documents the way quality is pursued in manufacturing, service and public sector organizations
- compares and contrasts hard and soft technologies of quality management
- critically reviews the rhetoric of TQM and business process re-engineering (BPR)
- examines the consequences of quality on stakeholders
- scrutinizes the language of quality management
- documents the mundane nature of quality managemnt practices through the use of real life case studies
Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Valuable read to add another dimension to quality within the workplace. Useful skills that can be used are shared in thus book.
It is an excellent book. The book was not adopted because the School of Business has not scheduled a Quality Management System Course.
Also, business schools has lost number of students due to economic reasons and business slow-down.
Thanks for a well writen book.
A very comprehensive book that covers a good part of the introductory course in quality.
Limited text associated with real-world practices and applications. Generally, the book is too generic in nature for first year students and has NO examples or applications with industry.