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Managing the Challenges in Human Service Organizations
A Casebook
- Michael J. Austin - University of California, Berkeley, USA
- Ralph Brody - Cleveland State University, Cleveland, Ohio
- Thomas Packard - San Diego State University, USA
July 2008 | 304 pages | SAGE Publications, Inc
Managing the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The cases are inspired by real situations and are designed to encourage students to determine how they would act and work towards a resolution of the dilemmas presented.
Key Features
This book is ideally suited as a supplemental text for advanced undergraduate and graduate courses in social work and counseling, as well as a much-needed reference for human services supervisors and practitioners.
Key Features
- Simulates administrative dilemmas through cases that offer different aspects of agency administration and replicate aspects of actual practice
- Levels the learning field for students entering graduate human service management programs with different managerial experiences
- Orients students to the challenges of management by helping them develop mental models linked to the values of client-centered administration
- Helps students develop a beginning sense of competence and understanding of managerial work while refining their analytic skills
- Offers the opportunity for repeated learning opportunities using different analytical frameworks
- Supplements fieldwork by providing more time to reflect and consider a broader array of alternatives than is found in most field experiences
This book is ideally suited as a supplemental text for advanced undergraduate and graduate courses in social work and counseling, as well as a much-needed reference for human services supervisors and practitioners.
1. Introduction
2. Case Assessment and Debriefing
3. Governance, Environment, and Structure
4. Leadership and Ethics
5. Planning and Program Design
6. Financial Management and Information Systems
7. Human Resource Management and Supervision
8. Organizational Dynamics and Change
References
Index
About the Authors
This book is currently applied for the Course of Social Work Administration for the second year students in Social Work in Hanoi. The book supports myself and students a lot on identifying the cases for seminars and open discussion. The book has been introduced to Vietnam Social Work Network website.
Office for Research Affairs, Hanoi University of Social Sciences and Humanities
March 23, 2014
The casebook is a great supplement to the other text that I have chosen "Management of Human Service Programs".
School of Public Affairs, Baruch College
December 1, 2010
