You are here

IMPORTANT NOTICE: Book orders submitted from April 23rd to May 6th will be delayed due to a system upgrade. Please allow extra processing time of one to two weeks minimum. We apologize for the inconvenience. For immediate access to most SAGE books, please select the E-review copy option when requesting an instructor review copy or Electronic version when selecting a purchasing option and then follow the link to the VitalSource website to complete your request. If you require assistance with requesting an E-review copy or Electronic version, please call (800) 818-7243 ext. 6140 or email textsales@sagepub.com.

Managing Urban America
Share

Managing Urban America

Eighth Edition


© 2017 | 392 pages | CQ Press
Managing Urban America guides students through the challenges, politics, and practice of urban management—including managing conflict through politics, adapting to demographic and social changes, balancing budgets, and delivering a myriad of goods and services to citizens in an efficient, equitable, and responsive manner. The Eighth Edition has been thoroughly updated to include a discussion of the difficulties cities confront as they deal with the lingering economic challenges of the 2008 recession, the concept of e-government and how it affects the theory and practice of management, and the implications of environmental issues for urban government management.  
 
Tables, Figures, and Boxes
 
Preface
 
About the Authors
 
Part One: The Environment of Urban Management
 
Chapter 1: Managing American Cities in the Twenty-first Century
Introduction: American Cities Continue to Change and Evolve  
How and Why American Cities Have Changed  
How Cities Have Improved Their Management Capacity  
The New Public Management Model: An Academic Response to REGO  
Systems Analysis and Local Policymaking  
Better Management Is Not Enough  
The Plan of the Book  
Suggested for Further Reading  
Notes  
 
Chapter 2: Cities and the System of Intergovernmental Relations
Federalism  
Intergovernmental Relations  
Summary  
Suggested for Further Reading  
Notes  
 
Chapter 3: Urban Political Structure
The Reform Movement  
Forms of City Government  
Ballot Type  
Electoral Systems  
Home Rule and the Legal Status of the City  
Summary  
Suggested for Further Reading  
Notes  
 
Part Two: Managing Conflict and Delivering Goods and Services in the Modern City
 
Chapter 4: Urban Policymaking
The Nature of Urban Policy  
Chief Executives  
The City Council  
Bureaucrats and Policy  
Citizens' Influences on City Government  
Summary  
Suggested for Further Reading  
Notes  
 
Chapter 5: Urban Planning and Development
The Nature of City Planning  
Planning in a Political Environment  
Planning Activities  
Urban Economic Development  
Organizing for and Managing Economic Development  
The Politics of Urban Development  
Summary  
Suggested for Further Reading  
Notes  
 
Chapter 6: Decision Making and Analysis
Approaches to Decision Making  
Decision-Making Tooks  
Program Analysis and Other Systematic Approaches to Decision Making  
Summary  
Suggested for Further Reading  
Notes  
 
Chapter 7: Urban Service Delivery
Goals for Service Delivery  
Measuring Efficiency and Effectiveness of Urban Services  
Equity of Services: A Political Goal?  
Responsiveness in Service Delivery  
Alternative Service Delivery  
Implementing and Evaluating Urban Programs  
Citizen Surveys  
Summary  
Suggested for Further Reading  
Notes  
 
Part Three: Internal Management Processes
 
Chapter 8: The Management Process: Theory and Practice
Organizations as Open Systems  
Leadership  
Managing for Results (MFR): Managing by Objectives (MBO) and Lean Six Sigma (LSS)  
Potential Problems with Management Techniques New to a City  
Summary  
Suggested for Further Reading  
Notes  
 
Chapter 9: Managing Human Resources
Organizing the Personnel Function  
Human Resource Management Functions  
Issues in Human Resource Management  
Labor-Management Relations  
Summary  
Suggested for Further Reading  
Notes  
 
Chapter 10: Finance and Budget
Revenue Raising  
Expenditures  
Budgeting  
Summary  
Suggested for Further Reading  
Notes  
 
Part Four: The Urban Future
 
Chapter 11: Managing the Urban Future
Management and Leadership in an Age of Fiscal Crisis  
Suggested for Further Reading  
Notes  
 
Part Four: The Urban Future
 
Chapter 11: Managing the Urban Future
Management and Leadership in an Age of Fiscal Crisis  
Suggested for Further Reading  
Notes  
 
Index

Managing Urban America provides a solid foundation to begin ‘the conversation.’ It has an easy-to-read format and touches on numerous aspects of government on the local, state, and federal levels. The chapters help lead into discussions that focus on real-world examples.”

Stephen Spina
University of South Florida

Managing Urban America is straightforward and an excellent text for an undergraduate course in local government management. The book uses a familiar public administration framework to cover the most essential topics in local government. The writing is straightforward and easy to follow, but doesn’t shy away from presenting the intergovernmental context in which American cities operate.”

Samuel B. Stone
California State University, Fullerton

Managing Urban America charts and explores change over time across a number of key dimensions. It is a clear and analytical examination of fiscal, social, and geographical factors with an emphasis on ‘The Citizen’, their views, and agency.”

Richard Kotter
Northumbria University

“The clear writing and focus on management makes Managing Urban America lively and interesting. The inclusion of a chapter on planning and economic development is great, unusual, and essential.”

June Speakman
Roger Williams University
Key features
NEW AND KEY FEATURES: 
  • Includes many new case studies (called Policy and Practice Boxes).
  • The data and scholarship has been thoroughly revised throughout.
  • Major revisions to Chapter 8 include new sections on Authentic Leadership and the Lean Six Sigma management model.

Sample Materials & Chapters

Chapter 3

Chapter 4


Preview this book

For instructors

Please select a format:

Select a Purchasing Option

Electronic version
Prices from
$55.00*
*180 day rental