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Municipal Benchmarks

Municipal Benchmarks
Assessing Local Performance and Establishing Community Standards

Second Edition
  • David N. Ammons - Communications, University of North Carolina, Chapel Hill, University of North Carolina, Chapel Hill, USA

February 2001 | 512 pages | SAGE Publications, Inc

The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services.

New to this edition:

-Updated charts and data throughout

-New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services"

-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.

Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Development Administration
Emergency Communications
Emergency Medical Services
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Management Services
Executive Offices, Budget, Management Audit

Parking Services
Parks and Recreation
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services

Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones

"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided." 


"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." 

Sylvester Murray
Cleveland State University

For instructors

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ISBN: 9781452267104

ISBN: 9780761920786

This title is also available on SAGE Knowledge, the ultimate social sciences online library. If your library doesn’t have access, ask your librarian to start a trial.