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The Interpersonal Communication Playbook - Interactive eBook

The Interpersonal Communication Playbook - Interactive eBook


April 2019 | SAGE Publications, Inc

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This dynamic interactive eBook goes way beyond highlighting and note-taking, giving you access to SAGE Premium Video—curated and produced specifically for The Interpersonal Communication Playbook. Read your mobile-friendly eBook and access SAGE Premium Video and multimedia tools anywhere, anytime across desktop, smartphone, and tablet devices. Simply click on icons in the eBook to experience a broad array of multimedia features, including:

  • VIDEO: Boost learning and bolster analysis with SAGE Premium Video! Recapping the fundamentals in every chapter, each video activity is paired with chapter learning objectives and tied to assessment via SAGE coursepacks, offering an engaging approach that appeals to diverse learning styles.
  • AUDIO: Listen to engaging podcasts and audio resources that supplement and enrich key points within the text.
  • REFERENCE AND JOURNAL ARTICLES: Access articles from SAGE’s influential journals, handbooks, and encyclopedias that offer important background and exposure to seminal work in your field of study.
  • OFFLINE READING: Using the VitalSource Bookshelf® platform, download your book to a personal computer and read it offline.
  • SOCIAL SHARING AND FOLLOWING: Share notes and highlights with instructors and classmates who are using the same eBook, and “follow” friends and instructors as they make their own notes and highlights.
  • ONLINE CONTENT: Access more online content via links to important data, relevant background, and profiles that enrich key concepts in the text.

1. Interpersonal Communication: Why It Matters
Communication Presence

Try This: A First Look at Digital Branding

What Is Interpersonal Communication?

Try This: Strangers at the Door?

Models of Interpersonal Communication

Analyze This: Are You in a Disguise?

How Does Interpersonal Communication Enhance Life?

Understanding Interpersonal Contact

Diversity and Cultural Considerations

The Impact of Media and Technology

Try This: What's Okay with You?

On the Way to Gaining Communication Competence

Reflect on This: The Cell Effect

Connect the Case: The Case of Sylvia and Khalil

Review This

2. Self-Concept, Identity, and Communication Presence
Self-Concept: Your Answer to Who You Are

Try This: Who Are You?

Analyze This: The Clown

Self-Esteem: Assessing Self-Worth

Others Help Shape Our Self-Concept

Try This: Feelings about Age and Physical Ability

Try This: Me, You, and Popular and Social Media

Try This: The "Authentic" Self

The Self-Fulfilling Prophecy

Revising Your Self-Concept: Reexamining Impressions and Conceptions

Diversity and Culture in Relationships: How Important is the "I"?

Reflect on This: Are You an "I" or Part of a "We"?

Try This: Young and Old

Seeing the Self Through the Media and Technology Looking Glass

Reflect on This: Beauty Standards and Dying to Be Thin

Analyze This: MEdia

Gaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication Presence

Connect the Case: The Case of Aisha's Term Paper

Review This

3. Perception and Social Experience
Our Perception Defines Our Reality

The Perception Process in Action

Analyze This: The Deceptiveness of Appearance

Frameworks of Perception

Reflect On This: Attribution Theory

Try This: Lessons Learned

More Barriers to Accurate Perception

Reflect On This: Stereotypes at Work

Diversity and Culture: Interpreting Through Different I’s

The Media, Technology, and Perception

Gaining Communication Competence: Enhancing Your Perceptual Skills

Review This

4. Listening and Life Contexts
Listening In Your Life

Analyze This: Understanding “Understanding”

Stages of Listening

Try This: How’s Your LQ (Listening Quotient)?

Ways of Listening

Reflect On This: When Is Listening Not First And Foremost?

Listening Ethics

Analyze This: Active and Inactive Listening

Responding With Feedback

Try This: It’s the “I”

Diversity and Culture in Listening

Try This: Culture, Communication Style, and Feedback

Media and Technological Influences on Listening

Try This: The Ethics of Illusionary Listening

Gaining Communication Skills: Becoming a Better Listener

Connect the Case: The Case of Non-Listening Flora

Review This

5. Communicating with Words
Defining Language

The Triangle of Meaning

Remove Semantic Barriers

Try This: Measuring Meaning

Consider the Effects of Your Words

Try This: Is It Politically Correct Or Incorrect?

Reflect On This: Which Do You Prefer?

Language and Relationships: Communication Style, Words, and Feelings

Analyze This: Hurtful Words

Language Conveys and Reinforces Attitudes toward Culture, Gender, and Age

Try This: Language-Gender Links

Reflect On This: The Muted Group

Language, Media, and Technology

Try This: How Would You Reengineer A Media Image?

Gaining Communication Competence: Making Your Words Work

Connect the Case: The Case of the Wounding Words

Review This

6. Nonverbal Communication
Defining Nonverbal Communication

Try This: It’s Not Just What You Say...

Reading Nonverbal Messages

Analyze This: Facecrime and the Fake Face

Try This: Ethics and Impression Creation

Reflect On This: Does Beauty Pay?

Try This: Color Matters

Culture and Nonverbal Behavior

Gender and Nonverbal Behavior

Media, Technology, and Nonverbal Messages

Try This: Can You Read The Cues?

Gaining Communication Competence: Using Skills to Enhance Relational Understanding

Connect the Case: The Case of Surprised Sam

Review This

7. Conversations: Social Glue
Small Talk: Social Lubricant

What Is Conversation? Why Is It Important?

Try This: Do You Like To Talk?

Try This: The Elevator

Try This: Conversational Analysis

Conversation Management

Try This: Whose Turn Is It, Anyway?

Analyze This: Relationship Turns

Having Difficult Conversations and Repairing Conversational Damage

Cultural Differences and Conversation

Gender Differences and Conversation

Reflect On This: Interruptitis

Media and Technology Talk

Analyze This: Don’t Finish My Thoughts

Try This: Squawk Talk

Gaining Communication Competence: Improving Your Conversation Skills

Connect the Case: The Case of the Company Party

Review This

8. Emotions
What Are Emotions?

Managing Emotions

Emotions Have a Look And Feel

Reflect On This: Can Exercise Make You Happy And Less Stressed?

Experiencing Emotions in Relationships

Try This: Emotional Checkup

Try This: Do You Have Resilience?

Analyze This: Should You Tell?

Culture and the Expression of Emotion

Try This: Are You A Face-Saver?

Gender and the Expression of Emotion

Media and Technology: Modeling and Channeling Feelings

Try This: Sharing Feelings

Try This: Modeling

Gaining Communication Competence: Communicating Emotion Skillfully

Connect the Case: The Case of Late Jean

Review This

9. Trust and Deception
What Is Trust?

Try This: Can I Depend On You? Can You Depend On Me?

Forgiveness: Rebuilding a Relationship after Trust Was Betrayed

Analyze This: Misplaced Trust

Cost-Benefit Theory: The Price We Are Willing To Pay For a Relationship

Exploring Relational Situations

Try This: Cooperative or Competitive?

Lying and Relationship Ethics

Try This: Cornered

Reflect On This: Building Company Trust

Reflect On This: Richard S. Lazarus and the Case for White Lies

Culture and Gender

Try This: How Prepared Are You to Trust?

Media, Technology, and Lessons in Trust

Gaining Communication Competence: Developing Skills Needed to Nurture Trusting Relationships

Connect the Case: The Case of the Trusting Agent

Review This

10. Power and Influence
The Control Factor: Exploring the Balance Of Power in Relationships

Try This: What’s Your Power Orientation?

Try This: Powerful People and Power Plays

Exercising Persuasion

Try This: Tensions and Tactics

The Impact of Culture, Gender, Media, and Technology on Conceptions of Power

Try This: Who Has The Power?

Reflect On This: Power Issues By Gender

Gaining Communication Competence: Skills for Balancing Power in Relationships

Connect the Case: The Case of the Power Moment

Review This

11. Conflict in Relationships
The Meaning of Conflict

Try This: Thinking through Conflict

Sources and Classifications of Conflict

Try This: How Verbally Aggressive Are You?

Conflict Management Styles

Try This: Where Are You On The Grid?

Communicating During Conflict

Your Expressive Style

Try This: A Self-Assessment

Culture and Conflict Resolution

Analyze This: Edward De Bono

Gender and Conflict Resolution

Media, Technology, and Conflict Resolution: Models or Madness

Reflect On This: Lessons Learned

Try This: It’s War!

Gaining Communication Competence: Guidelines for Skillfully Resolving Conflict


Connect the Case: The Case of the Jousting Roommates

Review This

12. Interpersonal Needs, Attraction, and Relationship Dynamics
Why We Form Relationships

Analyze This: By Yourself

Try This: How Do You Feel About Being In/Out, Up/Down, Or Close/Far?

Relationship Characteristics

Relationship Attractors

Reflect On This: The Romantic Attraction Factor

The Relationship Spectrum

Try This: Measuring Intimacy

Analyze This: Status Updates

How Culture, Gender, and the Media and Technology Influence Our Relationships

Gaining Communication Competence: Guidelines for Skillfully Navigating the Relationship Spectrum

Connect the Case: The Case of the Job Promotion

Review This

13. Intimacy and Distance in Relationships
Self-Disclosure and Intimacy

Try This: Social Penetration—In Casual and Intimate Relationships

Try This: Window Gazing

Using Relational Dialectics Theory to Understand Relationships

Try This: Try To See It My Way

Focusing On Relationship Maintenance

Try This: What’s fair?

Relationships In Need Of Repair: Fix It or End It

The Dark Side of Relationships: Dysfunctions and Toxic Communication

Reflect On This: Abusive Relationships

Relationships and Death: Processing Grief

The Effects of Culture, Gender, and Media and Technology on Relational Intimacy

Analyze This: Feelings

Try This: At A Distance

Gaining Communication Competence: Handling Relational Closeness and Distance Skillfully

Connect the Case: The Case of the Plane Trip

Review This

14. Relationships in Context: Family, Work, and Health-Related Settings
The Nature of Familial Communication

Try This: Virginia Satir on “Peoplemaking”

Analyze This: Transitions

Try This: The Rules We Live By

Try This: The TV Family

Interpersonal Communication at Work

Try This: Culture Can Shock

Interpersonal Communication in Health Care Settings

Gaining Communication Competence across Contexts

Connect the Case: The Case of the Problematic Reunion

Review This


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ISBN: 9781544366739