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'Gault et al have grasped the nettle of the impact of burnout, desensitisation, Francis and Winterbourne View on healthcare and offer a comprehensive toolkit of skills to breathe the fresh air of compassionate communication back into practice. I heartily recommend this text to all healthcare students and seasoned professionals alike.'
‘Finally we have a book which comprehensively supports nursing students in gaining a sophisticated understanding of communication in healthcare. This book enables nurses to truly make a difference to the lives of healthcare users and will impact positively on lifelong professional working.’
'This book is a comprehensive, evidence-based, handbook for modern healthcare practitioners. Its practical approach ensures key skills are addressed. Informed by shared experiences of healthcare practice and authors' expertise, the reader is provided with an essential toolkit for developing a holistic, reflective, sensitive, value based approach to communicating in health care.'
'This is an excellent guide for students which demonstrates the important role of communication in delivering compassionate, dignified and respectful care. It will support the student to develop from novice communicator to leaders in care.'
'This book is an important resource for all those involved in the teaching of communication skills. Its approach incorporating theory along with exercises and nurse practice exemplars grabs the attention of nurses and teachers with a desire to want to learn more about how to be an effective compassionate communicator.'
'An admirably broad view of communication in health and social care linked to theory and topic areas such as long-term conditions, mental health and challenges such as dementia and learning disability. An accessible text relevant to a wide range of health, social and educative professionals.'
This book is perfect for nursing students and one of the only ones that i have found which focuses on communication - it is fantastic to find a book with such detail rather then having to rely on short chapters in other books.
This work has a wide ranging content of communication skills resources, from many different author perspectives.This allows the reader to dip into the chapters which fit appropriately to their role and working environment. For this reason it would be suitable for nurses studying at both pre and post registration level.It would serve as a useful revision text for anyone revisiting the principles of effective communication.
This book offers support and guidance for not only students but anyone in healthcare. The structure and lay out of the book allows the reader to develop there understanding through the use of theory, exercises and examples. the book is interesting and through its structure and lay out keeps the read focused on the topic at hand.
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