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Operations Management Interactive eBook

Operations Management Interactive eBook
A Supply Chain Process Approach

July 2016 | SAGE Publications, Inc

Take a tour of the Interactive eBook today! Watch a demo. 


This Interactive eBook is FREE when bundled with the print version!

STUDENTS: Still need to purchase your eBook access code?

For instant access, get your copy of this interactive eBook via the VitalSource Bookstore, where you can choose from the 90- or 180-day rental options available. 

Prefer a shipped option? Click on the "BUY NOW" button on this page and select the “Slim Pack” (shipped access code) version from the drop-down menu. Your interactive eBook access code will be shipped to the address you indicate in your order form. Please note: shipping fees apply. You will have 180 days of access with this Slim Pack option.

INSTRUCTORS: Bundle the interactive eBook with the print version!

Your students save when you bundle the interactive eBook with its print version. Order using the print + interactive eBook bundle ISBN 978-1-5063-5557-3.

Please note: Instant access is not available with print + interactive eBook bundles. All bundles will ship with the print version and corresponding interactive eBook 180-day rental access code information (slim pack).

Have Questions or Need a Personalized Demo?
Contact your Sales Representative for more information.

This dynamic Interactive eBook version of Dr. Joel D. Wisner best-selling text, Operations Management: A Supply Chain Process Approach goes way beyond highlighting and note-taking! Read your mobile-friendly eBook anywhere, anytime with easy access across desktop, smartphone, and tablet devices. Using the VitalSource Bookshelf® platform, download your book to a personal computer and read it offline, share notes and highlights with instructors and classmates who are using the same eBook, and “follow” friends and instructors as they make their own notes and highlights.


Simply click on icons in the eBook to experience a broad array of multimedia resources as well as get access to academic and professional articles.


  • VIDEO: Relevant interviews, lectures, personal stories, inquiries, animated graphics, and other clips bring deeper learning and understanding as you explore key topics. 
  • AUDIO: Engaging podcasts and audio resources supplement and enrich key points within the text.
  • WEB: Meaningful articles from the web show how operations management concepts affect organizations and society.


Key features


Original video case studies!SAGE filmed several companies including Rolls Royce and The Rockefeller Gastropub to provide students with engaging, real-world footagage of day-to-day operations management. Students can watch how real companies make decisions, solve problems, overcome obstacles, and strategically use operation tools and techniques to create a competitive advantage.

Balanced emphasis on manufacturing and service operations!
Knowing that many of his readers will work in the service industry, Wisner carefully and intentionally included a balance of operations examples from both manufacturing and service. 

Cutting edge coverage!
In his groundbreaking new book, Wisner outpaces the competition by paying special attention to several critical and emerging issues in OM including:

    • customer relationships and customer service;
    • job scheduling and vehicle routing;
    • customer flows and work flows; and
    • managing information flows.

In addition, each chapter includes a section describing trends and current issues that are impacting managers today including:

    • RFID;
    • big data analytics;
    • ethics in OM;
    • sustainability in design;
    • CPFR;
    • process management automation;
    • cloud-based systems, and more.

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Slim Pack
ISBN: 9781506354187