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Supply Chain Management
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Supply Chain Management
Securing a Superior Global Edge



January 2022 | 760 pages | SAGE Publications, Inc
Supply Chain Management: Securing a Superior Global Edge takes a holistic, integrated approach to managing supply chains by addressing the critically important areas of globalization, sustainability, and ethics in every chapter. Authors Ray Venkataraman and Ozgun C. Demirag use a wide variety of real-world cases and examples from the manufacturing and service sectors to illustrate innovative supply chain strategies and technologies. With a focus on decision-making and problem-solving, Supply Chain Management provides students with the tools they need to succeed in today’s fiercely competitive, interconnected global economy.  

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Preface
 
Acknowledgments
 
About the Authors
 
Part I: Introduction to Supply Chain Management and Supply Chain Strategy
 
Chapter 1: Introduction to Managing Global Supply Chains
1.1 The Globalization of Business

 
1.2 Global Supply Chains

 
1.3 Global Supply Chain Structures and Partners

 
1.4 Decisions in Supply Chain Management

 
1.5 Integrated Supply Chain Management

 
1.6 Evolution of Supply Chain Management

 
1.7 Current and Emerging Issues in Global Supply Chain Management

 
 
Chapter 2: Global Supply Chain Strategy
2.1 Levels of Strategic Planning

 
2.2 Formulating and Evaluating an Operations Strategy

 
2.3 Formulating and Evaluating Service Operations Strategy

 
2.4 Supply Chain Strategy for Products and Services

 
2.5 Global Operations and Supply Chain Strategies

 
2.6 Evaluating the Performance of Supply Chain Strategies

 
 
Part II: Strategic Decisions in Supply Chain Management
 
Chapter 3: Supply Chain Considerations in Product and Service Design
3.1 Why Businesses Develop New Products and Services

 
3.2 Reasons for New Product Failures

 
3.3 The New Product Development Process

 
3.4 What Is Global Product Development?

 
3.5 Service Design

 
3.6 Supply Chain Issues in New Product Development

 
3.7 Supply Chain Collaboration in New Product Development

 
3.8 Integrating Sustainability in New Product Development

 
3.9 Legal and Ethical Issues in New Product Development

 
 
Chapter 4: Process Design and Capacity Planning for Supply Chains
4.1 Importance of Process Design Decisions

 
4.2 Process Selection and Its Implications for Supply Chains

 
4.3 Global Issues in Process Design

 
4.4 Design of Service Processes

 
4.5 Capacity Planning for Goods-Producing Firms

 
4.6 Capacity Planning for Service-Providing Firms

 
4.7 Capacity Planning for Supply Chains

 
4.8 Managing Capacity in Global Supply Chains

 
4.9 Sustainability and Ethical Issues in Process Design and Capacity Planning

 
 
Chapter 5: Supply Chain Network Design
5.1 Importance of Supply Chain Network Design Decisions

 
5.2 Factors Affecting Supply Chain Network Design Decisions

 
5.3 Supply Chain Network Design Framework

 
5.4 Analytical Models for Network Design Decisions

 
5.5 Location Strategies for Service Supply Chains

 
5.6 Impact of Globalization on Supply Chain Network Design

 
5.7 Supply Chain Network Design for Omnichannels

 
5.8 Sustainability and Ethical Issues in Supply Chain Network Design

 
 
Chapter 5 Supplement: Advanced Models for Network Location and Capacity Allocation
5S.1 What Is Linear Programming?

 
5S.2 Salient Features of a Linear Programming Problem

 
5S.3 Network Design Models for Facilities Location: Optimization Models

 
5S.4 Network Design Decisions Under Conditions of Uncertainty

 
 
Part III: Tactical Decisions in Supply Chain Management
 
Chapter 6: Demand Management and Customer Service
6.1 The Demand Management Process

 
6.2 Demand Planning

 
6.3 Demand Forecasting

 
6.4 Consumer Demand Management

 
6.5 Global Demand Management

 
6.6 Services Demand Management

 
6.7 Customer Service and Demand Management

 
6.8 Customer Service and Sustainability

 
 
Chapter 7: Demand Forecasting Methods
7.1 Introduction to Forecasting and Its Applications

 
7.2 Characteristics of a Good Forecast

 
7.3 Steps in Supply Chain Forecasting

 
7.4 Qualitative Versus Quantitative Forecasting Methods

 
7.5 Short-Term Time Series Forecasting Methods

 
7.6 Medium- to Long-Term Time Series Forecasting Methods

 
7.7 Causal (Associative) Forecasting Methods

 
7.8 Measuring and Monitoring the Accuracy of Forecasting Methods

 
7.9 Monitoring and Controlling Forecasts

 
7.10 Ethics in Forecasting

 
 
Chapter 8: Sales and Operations Planning
8.1. What Is Sales and Operations Planning?

 
8.2. Benefits of Sales and Operations Planning

 
8.3 Implementation of the Sales and Operations Planning Process

 
8.4 Options for Influencing Demand and Supply in Sales and Operations Planning

 
8.5 Sales and Operations Planning Strategies

 
8.6 Methods for Sales and Operations Planning

 
8.7 Sales and Operations Planning in Supply Chains

 
8.8 Global Sales and Operations Planning

 
8.9 Sales and Operations Planning in Service Industries

 
8.10 Sustainable Sales and Operations Planning—Sales Carbon Operations Planning

 
8.11 Ethical Issues in Sales and Operations Planning

 
 
Chapter 8 Supplement: Developing a Sales and Operations Plan Using Linear Programming
8S.1 Formulating and Solving Sales and Operations Planning Problems Using Linear Programming

 
 
Chapter 9: Supplier Management
9.1 Supplier Management and Its Importance

 
9.2 Goals of Supplier Management

 
9.3 The Supplier Management Process

 
9.4 Strategic Sourcing

 
9.5 Purchasing

 
9.6 Supplier Performance Management

 
9.7 Supplier Risk Management

 
9.8 Supplier Information Management

 
9.9 Supplier Relationship Management

 
9.10 Supplier Phaseout

 
9.11 Managing Service Providers

 
9.12 Global Supplier Management

 
9.13 Legal, Ethical, and Sustainability Issues in Supplier Management

 
 
Chapter 10: Logistics Management
10.1 Integrated Logistics Management

 
10.2 Order Fulfillment

 
10.3 Transportation Management

 
10.4 Packaging

 
10.5 Materials Handling

 
10.6 Warehousing Management

 
10.7 Inventory Management

 
10.8 Facilities Network Design

 
10.9 Global Logistics

 
10.10 Omnichannel Logistics

 
10.11 Logistics Outsourcing

 
10.12 Logistics in the Service Sector

 
10.13 Ethical and Sustainability Issues in Logistics Management

 
 
Part IV: Operational Decisions in Supply Chain Management
 
Chapter 11: Lean Operations and Supply Chains
11.1 Introduction to Lean Operations

 
11.2 The Philosophy of Lean Systems

 
11.3 Elements of Lean Systems

 
11.4 Lean Services

 
11.5 Lean Supply Chains

 
11.6 Lean Versus Agile Supply Chains

 
11.7 Lean Global Supply Chains

 
11.8 Sustainability Issues in Lean Operations and Supply Chains

 
 
Chapter 12: Inventory Management in Supply Chains
12.1 The Importance of Inventory

 
12.2 Types of Inventory

 
12.3 Inventory Costs

 
12.4 The Role of Inventory in Supply Chains

 
12.5 Inventory Management Performance Metrics

 
12.6 Key Features of Effective Inventory Management Systems

 
12.7 The Impact of Uncertainty on Supply Chain Inventories: The Bullwhip Effect

 
12.8 Centralized Versus Decentralized Inventory Management

 
12.9 Omnichannel Inventory Management

 
12.10 Global Inventory Management

 
12.11 Service Sector Inventory Management

 
12.12 Ethical and Sustainability Issues in Inventory Management

 
 
Chapter 13: Inventory Control Models for Supply Chains
13.1 How Much to Order: Continuous Review Systems

 
13.2 Basic Economic Order Quantity Model

 
13.3 Economic Production Quantity Model

 
13.4 EOQ Model With Quantity Discounts

 
13.5 When to Order: Reorder Point for Continuous Review Systems (EOQ Model)

 
13.6 How Much to Order: Periodic Review Systems

 
13.7 How Much to Order: Single-Period Inventory Systems

 
 
Chapter 13 Supplement: Advanced Inventory Control Models for Supply Chains
13S.1 Advanced EOQ Models for Supply Chains

 
13S.2 Advanced Reorder Point Models

 
13S.3 Inventory Risk Pooling

 
 
Part V: Cross-Functional and Integrative Decisions in Supply Chain Management
 
Chapter 14: Pricing and Revenue Management in Supply Chains
14.1 Pricing Strategies for Supply Chain Management

 
14.2 The Concept of Revenue Management

 
14.3 Pricing and Revenue Management Techniques for Multiple Customer Segments

 
14.4 Pricing and Revenue Management Techniques for Bulk and Spot Customers

 
14.5 Pricing and Revenue Management Approaches for Perishable Assets

 
14.6 Pricing and Revenue Management Approaches for Products With Seasonal Demand

 
14.7 Global Pricing Strategies

 
14.8 Revenue Management in the Service Sector

 
14.9 Ethical and Sustainability Issues in Revenue Management

 
 
Chapter 15: The Role of Technology in Supply Chain Management
15.1 A Supply Chain Technologies Framework

 
15.2 Emerging Technologies Impacting Supply Chains

 
15.3 Supply Chain Information Technology

 
15.4 Supply Chain Optimization

 
15.5 Supply Chain Finance

 
15.6 Supply Chain Risk Management

 
15.7 Impact of Technologies on Global Supply Chains

 
15.8 Impact of Technologies on Service Supply Chains

 
15.9 The Role of Technology in Achieving Ethical and Sustainable Supply Chains

 
 
Online Chapter: Operational Planning Decisions and Their Supply Chain Implications
 
Appendix: Tables
 
Glossary
 
Notes
 
Name Index
 
Subject Index

Supplements

Instructor Website
edge.sagepub.com/venkataramanSCM1e

Online resources included with this text

The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including
  • a test bank,
  • editable, chapter-specific PowerPoint® slides,
  • an Instructor’s Manual and
  • a Solutions Manual.
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.
Key features
  • Integrated coverage of sustainability and ethics emphasizes the importance of adopting responsible business practices considering the world’s limited resources. 
  • A global perspective reflects the reality of our interconnected global marketplace and unpacks how corporations can implement supply chain strategies that create competitive advantages.  
  • Chapter Supplements include more advanced quantitative concepts, giving give instructors the flexibility to decide how quantitatively they want to teach certain topics. 
  • Cutting-edge coverage of current topics such as COVID-19, big data, the latest technology tools is included throughout the text.
  • In-text examples and solved problems walk students step-by-step through each calculation. 
  • More than 500 Practice Problems give students the opportunity to apply what they've learned.
  • Case Studies provide real-world insights into supply chain practices, challenges, and opportunities. 
  • Supply Chain Profiles in each chapter highlight a current example of supply chain management in action. 
  • Lessons Learned cases in every chapter highlight companies that have made supply chain missteps and the consequences of these decisions.
  • Microsoft Excel activities in several chapters require students to work with Excel and generate output results.  
  • Each chapter contains a set of critical thinking exercises that require students to reflect and apply chapter concepts to other equally important topics. These exercises can be worked on individually or in teams.

For instructors

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