You are here

Delays in shipping: Due to current delays in our warehouse shipping services, please expect longer than usual delivery times for any print book orders. If you need access to content immediately, please consider ordering a digital product. We apologize for any inconvenience and thank you for your patience.

If you need further assistance please visit our Contact us page for further information. 

The Coaching Organization

The Coaching Organization
A Strategy for Developing Leaders

August 2006 | 272 pages | SAGE Publications, Inc

Leadership Solutions

The Coaching Organization: A Strategy for Developing Leaders is the only book to provide practical advice on how a company can strategically manage coaching initiatives that strengthen organizations and enhance employee engagement and growth. Authors James M. Hunt and Joseph R. Weintraub offer best practices to help organizations deploy developmental coaching that drives leadership and employee effectiveness.  

Key Features:
  • Offers a strategic view of how to manage developmental coaching: Coaching initiatives are often deployed on an ad hoc and unmanaged basis and as such often yield disappointing results. This book provides a guide for the strategic management of coaching initiatives including executive coaching, internal coaching, coaching by managers, and peer coaching, so as to maximize their impact and value. 
  • Presents credible and practical examples of successful coaching initiatives: Case-based research conducted by leading academics and practitioners illustrates how organizations can link coaching initiatives and organizational success. Case studies from organizations such as Whirlpool, Wachovia, Children's Hospital Boston, and Citizens Financial Group offer clear guidance on the organizational use of coaching.
  • Identifies assessment tools for developing and maintaining coaching initiatives: Organizational and coaching competency tools are provided to help design appropriate organizational coaching initiatives, select expert coaches, and train internal peer coaches and coaching managers. In addition, the book offers no-cost and low-cost ideas to help organizations spend less money while achieving better results.     
Intended Audience: This is an excellent text for advanced undergraduate and graduate courses in Human Resource Management, Human Resource Development, Industrial and Organizational Psychology, Organizational Effectiveness, Executive Coaching, and Leadership. It is also a valuable resource for executives, managers, and human resource professionals.  

Talk to the authors!

1. The Coaching Organization?
Should Leaders Develop an Internal Coaching Capability in Their Organizations?

An Organizational-Level View of Coaching

Case 1.1 Learning From an Executive Coaching Intervention

The Coaching Organization

An Organizational Coaching Capability

A Coaching Capability "Infrastructure"

2. An Overview of Developmental Coaching
The Goals of Developmental Coaching

Case 2.1: The "Anti-Coach"

Case 2.2: Everything Is Changing

Case 2.3: One Too Many Resumes

Developmental Coaching and Other Forms of Coaching and Counseling

Formal and Informal Coaching

The Core Elements of Developmental Coaching

A Goal-Directed, Willing, Effective Coachee

A Developmental Coach

A Coaching-Friendly Context

A Learning Opportunity

A Coaching Relationship

The Coaching Dialogue


An Opportunity to Keep Learning

3. The Coaching Organization Assessment
Organizational Assessment 3.1: The Coaching Organization Assessment

The Cultural Context

The Business Context

The Human Resource Management Context

Organizational Experiences With Coaching

The Coaching-Friendly Organization

4. A Strategic Approach to Coaching
The Need for a Coaching Strategy

Outcomes That Support a Growing Coaching Capability

Case 4.1: Was That Really Coaching?

Case 4.2: I Couldn’t Believe What I Was Able to Accomplish!

A Comprehensive Assessment of a Coaching Initiative

5. Driving Strategic Transformation Through Executive Coaching at Whirlpool
Coaching and Leadership Development Challenges

Leading the Whirlpool Enterprise: The Leadership Model

The Context for Coaching at Whirlpool

The Management of Coaching in LWE

Coaching Practices in LWE

The Experience of Coaching in LWE

Lessons Learned at Whirlpool

6. Building and Leading a Coaching Capacity
The Need for Leadership

The Organizational Evolution of a Coaching Capability

Why on Faith Alone?

The Rise and Role of the Coaching Practice Manager

Case 6.1: The Management of Executive Coaching at Omgeo

Managing the Coaching Capability

Closing Thoughts on the Management of the Coaching Capability

7. The Internal Coaching Capability
What We Mean by "Expert" Internal Coaches

Why Expert Internal Coaching?

Case 7.1: Sam the Coach

Case 7.2: The Management Effectiveness Business Partner

Critical Issues in Building an Effective Internal Coaching Capability

The Results: Do Well-Run Internal Coaching Programs Yield Different Outcomes?

8. The ELP Internal Coaching Program at Wachovia Corporation
The Wachovia Executive Leadership Program

The Decision to Build an Internal Coaching Capability

Program Design Elements

The Internal Coaches

Training and Support for the Internal Coaching Cadre

Ongoing Support and Development of ELP Coaches

Comments on Being an Internal Coach From HR

Evaluation of the Program

9. Building a Coaching Manager Capability
Can Managers Coach Developmentally?

The Major Differences

The Competencies of the Coaching Manager




Creates a Trusting Environment

The Perfect Manager?

The Organizational Context and the Management of Role Conflicts

Organizational Readiness

10. The Coaching Manager in Nursing
Children’s Hospital Boston and the Department of Nursing

A More Realistic View of Nursing Leadership

Building Leadership Through Coaching: The Coaching Initiative

Nurses’ Evaluation of the Coaching-Skills-Training Components

Customizing the Coaching-Skills Training

Some Additional Lessons


11. Peer Coaching at Citizen’s Financial Group (CFG)
The Advanced Leadership Development Program at Citizens

The Value Proposition for a Successful Peer Feedback System

The Formula for a Successful Peer Coaching Initiative

Peer Coaching as a Follow-up Intervention to Executive Education

Feedback Is Not Always Easy, Even From a Peer

Concluding Remarks: The Frontiers of the Coaching Organization
Appendix A: The Competencies of the Expert Executive Coach
Appendix B: The Coaching Manager Self-Assessment
About the Authors
About the Contributors

"In this era of the search for low-cost, high-impact organizational improvement, The Coaching Organization is a real godsend. In one well-written reference you have everything you and your organization need to know about creating learning through on of the most available resources: relationships. This is an excellent source for helping people master the skills of coaching, so that your organization can be a place where leaders grow leaders. If you're serious about improving organizational effectiveness, you and many of your colleagues need to read this book."

Douglas T. Hall
Boston University School of Management
Key features
  • Offers a strategic view of how to manage developmental coaching.
  • Case based research, that has taken place in major large firms as well as entrepreneurial start ups,  conducted by leading academics and practitioners and offers the reader credible and practical examples of successful coaching initiatives.
  • Offers no cost, low cost ideas for implementation.
  • Provides clear guidance for the organizational use of coaching by line managers, executive coaching, expert internal coaching, and peer coaching.
  • Provides planning tools that help organizations link coaching initiatives and organizational success.
  • Provides assessment tools to for use in designing appropriate organizational coaching initiatives, selecting expert coaches and training internal peer coaches and coaching managers.

For instructors

Select a Purchasing Option

Rent or Buy eBook
ISBN: 9781452278841

ISBN: 9781412905756

ISBN: 9781412905763

This title is also available on SAGE Knowledge, the ultimate social sciences online library. If your library doesn’t have access, ask your librarian to start a trial.