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The SAGE Handbook of Conflict Communication

The SAGE Handbook of Conflict Communication
Integrating Theory, Research, and Practice

Second Edition
Edited by:

First Edition Winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association

February 2013 | 912 pages | SAGE Publications, Inc

This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.

Linda L. Putnam
1. Definitions and Approaches to Conflict and Communication
Edward L. Fink & Deborah A. Cai, with Qi Wang
2. Quantitative Methods for Conflict Communication Research
Min Jiang & Patrice M. Buzzanell
3. Qualitative Research on Communication and Conflict
Stella Ting-Toomey & John G. Oetzel
Laura K. Guerrero
4. Emotion and Communication in Conflict Interaction
Michael E. Roloff & Courtney N. Wright
5. Social Cognition & Conflict
John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart
6. Conflict in Dating and Marital Relationships
Brian H. Spitzberg
7. Intimate Partner Violence
Ascan Koerner
8. Family Conflict Communication
Keri Bolton Oetzel
9. It Happens in Real Life: The Complexities of Conflict and Mental Health within Families
Daniel J. Canary, Sandra G. Lakey, & Alan L. Sillars
10. Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter
John G. Oetzel & Stella Ting-Toomey
Brosh M. Teucher, Jeanne M. Brett, & Brian C. Gunia
11. Negotiation
Johny T. Garner & Marshall Scott Poole
12. Perspectives on Workgroup Conflict and Communication
Pamela Lutgen-Sandvik & Courtney Vail Fletcher
13. Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying
Erika L. Kirby, Stacey M. B. Wieland, & M. Chad McBride
14. Work/Life Conflict
Tricia S. Jones
15. Building Constructive Conflict Communities through Conflict Resolution Education
Jessica Katz Jameson & Kelly Fudge Albada
16. Conflict Management in Health Care Settings
Kirstie McCallum & Mary Simpson
17. Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations
John G. Oetzel & Stella Ting-Toomey
George Cheney, Gary Beck, & Rebecca J. Cline
18. Community Conflict, Ethics, and Civic Engagement
Tarla Rai Peterson & Andrea Marie Feldpausch-Parker
19. Environmental Conflict Communication
Julie E. Lucero & Nina B. Wallerstein
20. Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development
Stephen M. Croucher
21. Religion and Conflict: An Emerging Field of Inquiry
Stephen W. Littlejohn & Kristen L. Cole
22. Moral Conflict and Transcendent Communication
J. Kevin Barge & Dorothy C. Andreas
23. Communities, Conflict, and the Design of Dialogic Conversations
Stella Ting-Toomey & John G. Oetzel
Young Yun Kim
24. The Identity Factor in Intercultural Conflict
Mark P. Orbe, Melodi A. Everett, & Angela L. Putman
25. Interracial and Interethnic Conflict and Communication in the United States
Tenzin Dorjee
26. Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches
Cynthia Stohl, Robert M. McCann, & Hassan Abu Bakar
27. Conflict in the Global Workplace
Benjamin J. Broome
28. Building Cultures of Peace: the Role of Intergroup Dialogue
Stella Ting-Toomey & John G. Oetzel
29. Culture-Based Situational Conflict Model: An Update and Expansion
Beth Fisher-Yoshida
30. Transforming Intercultural Conflict through the Context of Relationship
John G. Oetzel, Stella Ting-Toomey, & Willow J. Anderson
31. Conflict Communication in Contexts: Organizing Themes and Future Directions
Key features


  • New case studies provide real-life examples of research.
  • New figures provide visual depictions of content to enhance reader understanding.
  • New summary tables clarify important content and assist in study and review.
  • New chapters expand the book's coverage in a number of significant areas, including research methods, interpersonal communication, organizational communication, and intercultural/international communication.


  • Conflict examined in multiple contexts: Rather than focusing on a single context, the handbook's four parts focus on contexts in which conflict occurs—conflict in relationships and families, conflict at work, conflict in communities, and conflict in international/intercultural situations—and includes insightful coverage of how each context impacts the others.
  • Skillful integration of research and practice: The art and science of conflict are blended together by integrating research and practice so that practitioners and scholars know both the theoretical explanations of conflict, as well as the skills needed to address conflict.
  • Thorough literature review: This book assembles the knowledge base of the field of conflict communication in one volume, providing readers with access to a vast amount of research.
  • A focus on cultural diversity: Since culture shapes the way we view and communicate about conflict, cultural diversity is emphasized throughout.

Sample Materials & Chapters

Chapter 9

Chapter 13

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