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The Sage website, including online ordering services, may be unavailable due to system maintenance on September 6th between 6:00 pm and 12:00 am PDT. If you need assistance, please visit our Contact us page for further information. 

Thank you for your patience and we apologise for the inconvenience.

Melanie Janelle Reese Boise State University, USA, Idaho State Department of Education

Melanie J. Reese is a Dispute Resolution Coordinator for the Idaho State Department of Education. She is a former Faculty Ombudsman for the communication faculty at the College of Western Idaho and Associate Professor of Communication at Boise State University. She is the co-author of Mediation Theory and Practice, Second Edition (SAGE) and Personal Conflict Management (Allyn & Bacon).