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Business and Professional Communication
KEYS for Workplace Excellence
Fourth Edition
- Kelly M. Quintanilla - Texas A&M University—Corpus Christi
- Shawn T. Wahl - Missouri State University, USA
Available with:
November 2018 | 464 pages | SAGE Publications, Inc
Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA)
Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.
This title is accompanied by a complete teaching and learning package. Contact your SAGE representative to request a demo.
Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.
This title is accompanied by a complete teaching and learning package. Contact your SAGE representative to request a demo.
- Digital Option / Courseware
SAGE Vantage is an intuitive digital platform that delivers this text’s content and course materials in a learning experience that offers auto-graded assignments and interactive multimedia tools, all carefully designed to ignite student engagement and drive critical thinking. Built with you and your students in mind, it offers simple course set-up and enables students to better prepare for class. Learn more.
- Assignable Video with Assessment
Assignable video (available with SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life.
- Assignable Video with Assessment
- LMS Cartridge (formerly known as SAGE Coursepacks): Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Preface
Acknowledgments
Introduction for Students
PART I. BEGINNING COMMUNICATION PRINCIPLES
CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE
CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION
CHAPTER 3. LISTENING
PART II . ENTERING THE WORKPLACE
CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION
CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE
PART III . DEVELOPING IN THE WORKPLACE
CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK
CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS
PART IV. EXCELLING IN THE WORKPLACE
CHAPTER 8. TECHNOLOGY IN THE WORKPLACE
CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING
CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT
PART V. PRESENTING IN THE WORKPLACE
CHAPTER 11. INFORMING AND PERSUADING
CHAPTER 12. SPEECH DESIGN
CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE
PART VI . SURVIVING IN THE WORKPLACE
CHAPTER 14. WORK–LIFE BALANCE
Epilogue: Communication Is Work
References
Glossary
Index
About the Authors
Supplements
Instructor Resource Site
edge.sagepub.com/quintanilla4e
You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
edge.sagepub.com/quintanilla4e
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.
LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle
The LMS cartridge makes it easy to import this title’s instructor resources into your learning management system (LMS). These resources include:
- Test banks
- Editable chapter-specific PowerPoint® slides
- Sample course syllabi
- Lecture notes
- All tables and figures from the textbook
You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
Student Study Site
edge.sagepub.com/quintanilla4e
The open-access Student Study Site makes it easy for students to maximize their study time, anywhere, anytime. It offers flashcards that strengthen understanding of key terms and concepts, as well as learning objectives that reinforce the most important material.
“This book is a well-organized and easily accessible text that provides a clear progression and approach to skill development that can enhance both our communication and approach to management and organizational culture.”
University of the Incarnate Word
This textbook is well written, concise, and provides excellent concept application for students.
Communication Dept., University Of Mary
June 19, 2020
Excellently written. Covers all of the appropriate content. Targeted at lower level communication students.
Communications Dept, Western Michigan University
April 30, 2020
There were several contemporary examples of business communication that I found useful for my course. I taught with this textbook during the Spring 2021 semester.
Communications, The Cmty Clgs Of Baltimore Co
June 1, 2021
It's the best book out there on the topic!
Fine Arts & Communication Dept, Sul Ross State University
May 11, 2020
Vantage Reference:
Business and Professional Communication- Vantage Digital Option