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Rust, Roland

Roland Rust

Roland T. Rust holds the David Bruce Smith Chair in Marketing at the Robert H. Smith School of Business at the University of Maryland, where he is Chair of the Marketing Department and directs the Center for e-Service. His lifetime achievement honors include the American Marketing Association’s Gilbert A.



Christine M Hine

Christine Hine is a reader in sociology in the Department of Sociology at the University of Surrey. Her main research centres on the sociology of science and technology with a particular interest in the role played by new technologies in the knowledge production process. She also has a major interest in the development of ethnography in technical settings, and in “virtual methods” (the use of the Internet for social research).


Ralph Schroeder

Ralph Schroeder is lecturer in sociology at Brunel, the University of West London. Graduating from Williams College, Massachusetts in 1980, he moved to the London School of Economics. His main interest is in sociological theory.

Adams, Guy

Guy B. Adams

Adams’ research has focused on public service ethics, history and theory, and on organizational symbolism and culture. His book, Unmasking Administrative Evil, with Danny L.

Feetham, Suzanne

Suzanne L. Feetham

Dr. Feetham has held clinical, research and leadership positions in academia, health systems (Children’s National Medical Center, Washington, DC), the Federal government (US Department of Health and Human Services (DHHS), National Institutes of Health (NIH), National Institute of Nursing Research (Deputy Director and Chief of the Office of Science Policy, Planning and Analysis) and Health Resources and Services Administration (HRSA).

Robert B. Kottkamp

Robert B. Kottkamp is Professor Emeritus, Department of Foundations, Leadership and Policy Studies, Hofstra University. He received his BA from DePauw University and both MAEd and PhD from Washington University. Dr. Kottkamp has coauthored five books, the latest being, Reflective Practice for Educators: Professional Development to Improve Student Learning (2nd Edition) with Karen F. Osterman. His chapter with Edith A.


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