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Municipal Benchmarks
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Municipal Benchmarks
Assessing Local Performance and Establishing Community Standards

Second Edition
  • David N. Ammons - Communications, University of North Carolina, Chapel Hill

February 2001 | 512 pages | SAGE Publications, Inc

The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services.

New to this edition:

-Updated charts and data throughout

-New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services"

-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.


 
Introduction
 
Performance Measurement and Benchmarking
 
Animal Control
 
City Attorney
 
City Clerk
 
Courts
 
Development Administration
 
Emergency Communications
 
Emergency Medical Services
 
Finance
 
Fire Service
 
Fleet Maintenance
 
Gas and Electric Services
 
Human Resource Administration
 
Information Systems
 
Library
 
Management Services
Executive Offices, Budget, Management Audit

 
 
Parking Services
 
Parks and Recreation
 
Police
 
Property Appraisal
 
Public Health
 
Public Transit
 
Public Works
Engineering and Miscellaneous Services

 
 
Purchasing and Warehousing
 
Risk Management
 
Social Services
 
Solid Waste Collection
 
Streets, Sidewalks and Storm Drainage
 
Traffic Engineering and Control
 
Utilities Business Office
 
Water and Sewer Services
 
Performance Milestones

"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided." 

GOVERNMENT FINANCE REVIEW

"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." 

Sylvester Murray
Cleveland State University

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ISBN: 9780761920786
$171.00

This title is also available on SAGE Knowledge, the ultimate social sciences online library. If your library doesn’t have access, ask your librarian to start a trial.