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Organization Development
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Organization Development
The Process of Leading Organizational Change

Fifth Edition
Additional resources:


November 2019 | 504 pages | SAGE Publications, Inc
Organization Development: The Process of Leading Organizational Change offers a comprehensive look at individual, team, and organizational change, covering classic and contemporary organization development (OD) techniques. Bestselling author Donald L. Anderson provides students with the organization development tools they need to succeed in today’s challenging environment defined by globalization, rapidly changing technologies, economic pressures, and evolving workforce expectations.  

The new Fifth Edition has been updated to reflect the latest research. New “Profiles in OD” highlight a variety of practitioners and researchers. New cases, examples, and a new chapter on organization design and culture interventions provide readers with the latest information on OD best practices.  
 

 
Preface
 
Acknowledgments
 
CHAPTER 1 • What Is Organization Development?
Organization Development Defined

 
Making the Case for Organization Development

 
What Organization Development Looks Like

 
What Organization Development Is Not

 
Who This Book Is For

 
Overview of the Book

 
Analyzing Case Studies

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
CHAPTER 2 • History of Organization Development
Laboratory Training and T-Groups

 
Action Research, Survey Feedback, and Sociotechnical Systems

 
Management Practices

 
Quality and Employee Involvement

 
Organizational Culture

 
Change Management, Strategic Change, and Reengineering

 
Organizational Learning

 
Organizational Effectiveness and Employee Engagement

 
Agility and Collaboration

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
CHAPTER 3 • Core Values and Ethics of Organization Development
Defining Values

 
Why Are Values Important to the OD Practitioner?

 
Core Values of Organization Development

 
Changes to OD Values Over Time and the Values Debate

 
Challenges to Holding Organization Development Values

 
Statement of Organization Development Ethics

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: What Would You Do?

 
Appendix

 
 
CHAPTER 4 • Foundations of Organizational Change
Levels and Characteristics of Organizational Change

 
Models of Organizational Change: Systems Theory and Social Construction Approaches

 
Organizations as Systems

 
Organizations as Socially Constructed

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Using Organizational Change Models

 
 
CHAPTER 5 • The Organization Development Practitioner and the OD Process
The Consulting Relationship and Types of Consulting

 
The Organization Development Consulting Model

 
OD Practitioners: Who Are They and Where Do They Work?

 
The Organization Development Consulting Profession

 
The OD Consulting Process and Action Research

 
A Dialogic Approach to OD

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
CHAPTER 6 • Entry and Contracting
Entry

 
Contracting

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Contracting

 
 
CHAPTER 7 • Data Gathering
The Importance of Data Gathering

 
Presenting Problems and Underlying Problems

 
Data Gathering Process

 
Data Gathering Methods

 
Creating a Data Gathering Strategy and Proposing an Approach

 
Ethical Issues With Data Gathering

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Data Gathering

 
 
CHAPTER 8 • Diagnosis and Feedback
Diagnosis: Discovery, Assessment, Analysis, and Interpretation

 
Finding Patterns by Analyzing Data

 
Interpreting Data

 
Selecting and Prioritizing Themes

 
Feedback

 
Resistance

 
Ethical Issues With Diagnosis and Giving Feedback

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Feedback and Resistence

 
 
CHAPTER 9 • An Introduction to Interventions
Interventions Defined

 
Why Interventions Fail

 
Considerations in Selecting the Right Intervention Strategy

 
Structuring and Planning Interventions for Success

 
The Change Agent’s Role in the Intervention

 
Ethical Issues With Interventions

 
Overview of Intervention Techniques

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
CHAPTER 10 • Individual Interventions
Individual Change and Reactions to Change

 
Individual Instruments and Assessments

 
Coaching

 
Mentoring

 
360 Feedback

 
Career Planning and Development

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Individual Intervention (Coaching)

 
 
CHAPTER 11 • Team Interventions
Defining Teams

 
What Makes a Successful Team?

 
Special Types of Teams

 
Team Development

 
Team-Building Interventions

 
Intergroup Interventions

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Team Intervention (Facilitation and Team Development)

 
 
CHAPTER 12 • Whole Organization and Multiple Organization Interventions
Characteristics of Contemporary Large-Scale Interventions

 
Strategic Change Interventions

 
Quality and Productivity Interventions

 
Interventions in Mergers and Acquisitions

 
Transorganization or Interorganization Development

 
Dialogic OD Consultation and Interventions

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
CHAPTER 13 • Organization Culture and Design Interventions
Organizational Culture Assessment and Change

 
Organization Design

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Whole Organization Intervention (Organization Design)

 
 
CHAPTER 14 • Sustaining Change, Evaluating, and Ending an Engagement
Sustaining Change After the Intervention

 
Evaluation

 
Ending an Engagement: Separation and Exit

 
Summary

 
Questions for Discussion

 
For Further Reading

 
Exercise: Sustaining Change

 
 
CHAPTER 15 • Global Issues in Organization Development
OD’s Challenges in a Global Environment

 
Dimensions of Global Cultural Difference

 
OD Values, Interventions, and Culture

 
Case Examples and Research Findings

 
Advice for the Global OD Practitioner

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
CHAPTER 16 • The Future of Organization Development
Increasing Complexity of Change

 
Changing Workforce Demographics

 
Changing Nature of Work

 
The Current State of OD: Strengths, Weaknesses, and Opportunities

 
Conclusion: The Future of OD

 
Summary

 
Questions for Discussion

 
For Further Reading

 
 
References
 
Author Index
 
Subject Index
 
About the Author

Supplements

Instructor Resource Site
study.sagepub.com/andersonod5e
 
Password-protected Instructor Resources include the following:
  • A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Teaching notes for cases are designed for instructors to expand questions to students, or initiate class discussion.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Chapter-specific discussion questions help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Carefully selected, web-based video links and web articles feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics.
 
Key features
NEW TO THIS EDITION:
  • A new chapter on the growing importance of organization design and culture interventions provides students with a competitive advantage. 
  • New “Profiles in OD” showcase practitioners and researchers to highlight their experience, different paths to and histories in the field, and the diverse types of OD that are practiced today.
  • New case studies allow students to practice using OD concepts and skills.
  • New examples of global issues in organization development are included. 
  • Updated to reflect recent research and advances in practice while retaining classic approaches and foundational theories with which most practitioners ought to be familiar. 
  • New readings at the end of each chapter have been added where appropriate.
     

KEY FEATURES:

  • Outlines each stage of the OD process in detail, describing the practitioner’s role in entry and contracting, data gathering, diagnosis and feedback, interventions, and evaluation.
  • Illustrates the practice of organization development in the workplace contexts of corporations, government, education, nonprofit organizations, and health care settings.
  • Incorporates theory, research, and consulting techniques for both traditional organization development practices and newly adapted strategies for change, including dialogic OD practices such as appreciative inquiry, world café, and open space.
  • Allows students to analyze, apply, and discuss organization development concepts through integrated case studies, exercises, and class activities.

For instructors

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