Table Of Contents:

• Part I: Assessing Current Practices
• Chapter 1: Contemporary Issues in Human Service Program Planning and Administration
• The Era of Accountability
• The Logic Model
• Community Focus
• The Issue of Effectiveness
• Assessing an Existing Program
• What Is Effectiveness-Based Program Planning?
• Using Effectiveness Principles to Understand Existing Programs
• Implementation Considerations
• Part II: Problem Analysis/Needs Assessment
• Chapter 2: The Contribution of Theory to Program Planning
• The Use of Theory in Program Planning
• Theory in Practice
• Planning Theory
• Types of Planning
• Theory in Program Planning
• Chapter 3: Understanding Social Problems
• Addressing Social Problems
• Stating Problems as Solutions
• The Need for a New Approach
• Identifying a Social Condition
• Defining Problems
• Frameworks for Production Analysis
• Chapter 4: Needs Assessment: Theoretical Considerations
• The Concept of Need
• Theoretical understandings of Need
• Needs Assessment and the Planning Process
• Factors Influencing the Definition of Need
• Different Perspectives on Need
• Factors Influencing the Definition of Need
• Different Perspectives on Need
• Need Categories and the Planning Process
• Determining Who Is in Need
• Two Major Problems: Reliability and Availability of Data
• Chapter 5: Needs Assessment: Approaches to Measurement
• Methodologies Used in Measuring Need
• Extrapolating from Existing Studies: Normative Need
• Using Resource Inventories: Normative Need
• Using Service Statistics: Expressed Need
• Conducting a Social Survey: Perceived Need
• Holding a Public Forum: Perceived Need
• Focus Groups
• Selecting the Best Method
• Approaches Useful for Locating Concentrations of High-Risk Groups
• Part III: Planning, Designing, and Tracking the Intervention
• Chapter 6: Selecting the Appropriate Intervention Strategy
• The Program Hypothesis
• Types of Program Hypotheses
• The Process of Developing a Program Hypothesis
• Program Hypotheses and the Idea of Consequences
• From Program Hypothesis to Service
• Benefits of the Program Hypothesis
• Chapter 7: Setting Goals and Objectives
• From Program Hypothesis to Goals and Objectives
• The Function of a Mission Statement
• Goals and Objectives: A Framework for Action
• Agency Example: Safe Haven
• The Formulation of Goals
• The Formulation of Objectives
• Requirements for All Objectives
• Outcome Objectives
• Process Objectives and Activities
• Integrating Outcome Objectives, Process Objectives, and Activities
• Chapter 8: Designing Effective Programs
• The Significance of Program Design
• Program Design and Diversity
• Defining the Elements of a Program
• The Relationship between Objectives and System Components
• Specifying the Program Hypothesis
• Chapter 9: Designing Effectiveness-Based Information Systems
• Documentation Practices in Human Services
• Designing a Data Collection System for a Program
• Part IV: Calculating the Value and Cost of the Intervention
• Chapter 10: Performance Measurement, Monitoring, and Program Evaluation
• The Link between Performance Measurement, Monitoring, and Evaluation and Management Information Systems
• Feedback and Self-Evaluating Systems
• Performance Measurment
• Monitoring
• Program Evaluations
• Program Data Requirements
• Performance Measurement, Monitoring, Program Evaluation, and Program Data
• The Utility of Performance Measurement, Monitoring, and Program Evaluation
• Chapter 11: Impact Program Evaluation and Hypothesis Testing
• Differentiating Impact Program Evaluation from Performance Measurement
• Impact Program Evaluation
• Impact Program Evaluation and Hypothesis Testing
• Research Design for Impact Program Evaluation
• Nonequivalent Comparison Group Design
• Chapter 12: Budgeting for Financial Control, Management, and Planning
• The Differences between Budgeting and Accounting
• The Principal Purposes and Budgeting
• Budgeting and the Systems Framework
• Major Models of the Budgetary Process
• Major Budgeting Systems
• Dealing with Revenue Increases and Decreases
• Budgeting in Human Service Agencies and Programs Today
• Chapter 13: Developing Line-Item, Functional, and Program Budgeting Systems
• Developing Line-Item Budgeting Systems
• The Link between Line-Item, Functional, and Program Budgeting Systems
• Fucntional Budgeting Systems
• Program Budgeting Systems
• A Comprehensive Budgeting System