Human Services as Complex Organizations

Second Edition
Yeheskel Hasenfeld - UCLA, School of Social Welfare
Human Services as Complex Organizations
July 2009 | 608 pages | Sage US
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Description

"Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations."
—Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan

The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations.

Key Features of This Edition

  • Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts.
  • Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy
  • Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion.

Intended Audience
This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment.



Contents

Chapter 1: Introduction

Chapter 1: Introduction

PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS

  • Chapter 2: The Attributes of Human Service Organizations
  • Chapter 3: Theoretical Approaches to Human Service Organizations

PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES

  • Chapter 4: Human Service Organizations and the Politics of Practice
  • Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution
  • Chapter 6: Organizational Forms as Moral Practices

PART III: ORGANIZATION-ENVIRONMENT RELATIONS

  • Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action
  • Chapter 8: The Political Economy of Contracting and Competition
  • Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems

PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE

  • Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations
  • Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society
  • Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research

PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR

  • Chapter 13: Service Technologies and the Conditions of Work in Child Welfare
  • Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research
  • Chapter 15: Emotional Labor in the Human Service Organization

PART VI: ORGANIZATIONAL DIVERSITY

  • Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers
  • Chapter 17: Diversity and Organizational Performance

PART VII: WORKER-CLIENT RELATIONS

  • Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives
  • Chapter 19: Worker-Client Relations: Social Policy in Practice

PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS

  • hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness

PART IX: ORGANIZATIONAL CHANGE AND INNOVATION

  • Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation
  • Chapter 22: Innovation in Human Service Organizations

PART X: ADVOCACY AND SOCIAL CHANGE

  • Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact
  • Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy

Description

"Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations."
—Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan

The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations.

Key Features of This Edition

  • Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts.
  • Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy
  • Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion.

Intended Audience
This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment.



Contents

Chapter 1: Introduction

Chapter 1: Introduction

PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS

  • Chapter 2: The Attributes of Human Service Organizations
  • Chapter 3: Theoretical Approaches to Human Service Organizations

PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES

  • Chapter 4: Human Service Organizations and the Politics of Practice
  • Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution
  • Chapter 6: Organizational Forms as Moral Practices

PART III: ORGANIZATION-ENVIRONMENT RELATIONS

  • Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action
  • Chapter 8: The Political Economy of Contracting and Competition
  • Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems

PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE

  • Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations
  • Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society
  • Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research

PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR

  • Chapter 13: Service Technologies and the Conditions of Work in Child Welfare
  • Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research
  • Chapter 15: Emotional Labor in the Human Service Organization

PART VI: ORGANIZATIONAL DIVERSITY

  • Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers
  • Chapter 17: Diversity and Organizational Performance

PART VII: WORKER-CLIENT RELATIONS

  • Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives
  • Chapter 19: Worker-Client Relations: Social Policy in Practice

PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS

  • hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness

PART IX: ORGANIZATIONAL CHANGE AND INNOVATION

  • Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation
  • Chapter 22: Innovation in Human Service Organizations

PART X: ADVOCACY AND SOCIAL CHANGE

  • Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact
  • Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy
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Human Services as Complex Organizations

Yeheskel Hasenfeld
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July 2009 | 608 pages | Sage US

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"Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations."
—Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan

The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations.

Key Features of This Edition

  • Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts.
  • Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy
  • Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion.

Intended Audience
This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment.




Table Of Contents:

  • Advocacy
  • Social Movement Organizations
  • The Structuration of Service Technologies
  • Emotional Labor in the Human Service Organization
  • How Do Gender and Ethnicity Shape Work Relations in Human Service Organizations?
  • Organizational Change
  • Rape Crisis Centers: Helping Victims, Changing Society
  • Technology and Conditions of Work
  • The Political Economy of Contracting and Competition
  • Innovation in Human Service Organizations
  • Human Service Organizations and the Politics of Practice
  • Diversity and Organizational Performance
  • Conditions of Discretion
  • Theoretical Approaches to Human Service Organizations
  • Organizational Correlates of Service Effectiveness
  • Chapter 1: Introduction
  • PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS
  • Chapter 2: The Attributes of Human Service Organizations
  • Chapter 3: Theoretical Approaches to Human Service Organizations
  • PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES
  • Chapter 4: Human Service Organizations and the Politics of Practice
  • Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution
  • Chapter 6: Organizational Forms as Moral Practices
  • PART III: ORGANIZATION-ENVIRONMENT RELATIONS
  • Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action
  • Chapter 8: The Political Economy of Contracting and Competition
  • Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems
  • PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE
  • Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations
  • Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society
  • Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research
  • PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR
  • Chapter 13: Service Technologies and the Conditions of Work in Child Welfare
  • Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research
  • Chapter 15: Emotional Labor in the Human Service Organization
  • PART VI: ORGANIZATIONAL DIVERSITY
  • Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers
  • Chapter 17: Diversity and Organizational Performance
  • PART VII: WORKER-CLIENT RELATIONS
  • Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives
  • Chapter 19: Worker-Client Relations: Social Policy in Practice
  • PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS
  • hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness
  • PART IX: ORGANIZATIONAL CHANGE AND INNOVATION
  • Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation
  • Chapter 22: Innovation in Human Service Organizations
  • PART X: ADVOCACY AND SOCIAL CHANGE
  • Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact
  • Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy

Recent Product Reviews:

User friendly introduction to the fieldComprehensive yet not overwhelming
Dr John Robbins, Marriage and Family Therapy, Argosy University-Salt Lake City
Additional reading reference for students.
Dr SHOWA OMABEGHO, Social Work , OKLAHOMA UNIV TULSA
I will be seeking permission to use certain chapters in this book. However, main reason why I didn't adopt is the short timeframe that I had to review the book. Given that each chapter is written by different authors, I was worried that it would be too disjointed.I do not mean to suggest that the book is disjointed. I just had a hard time figuring out how to structure a course around it in such a short period of time.
Ms Martha Stark, School of Public Affairs, Baruch College
Not centered on urban community-based nonprofit organizations
Melvin Delgado, Social Work Dept, Boston University

Recommendations