This book shows that manners, far from being superficial adornments of behaviour, are thoroughly interwoven with our personalities and the structures of our societies. The concept of ‘informalization’ provides both an invaluable addition to Norbert Elias’s theory of civilizing processes and a most useful tool for understanding how changes in manners are related to shifts in the balances of power between social classes, sexes, and generations.

Johan Goudsblom, University of Amsterdam

Cas Wouters stakes out a powerful theory about changes in human relationships in the Western world over the past twelve decades... essential reading for anyone interested in the contemporary human condition.

Theory and Society

It is written in clear, unequivocal language, abounds with detail and replaces many normative statements about the alienating state of contemporary, capitalist, mass-consumption-oriented bureaucracy.... A nuanced, subtle and theoretically informed analysis of the sometimes quite chaotic civilising process of the last century.

Figurations

Supplants and surpasses all previous work on the changing manners and emotional styles of the West in the last century. Wouters helps us to understand trends in Britain and the USA, comparing them not just with each other, but also with Germany and the Netherlands.

Stephen Mennell, University College Dublin

In the academic environment in which I work, Norbert Elias’ work on culture and civilizing processes continues to be a fundamental reference... I have often wondered when someone drawn to the Eliasian theoretical and methodological framework would come along to take up the task of extending Elias’ work into more recent periods in the history of modern Western societies. Cas Wouters’ thoroughly-researched book is a welcome contribution in this vein, picking up where Elias 'leaves off' and attempting to answer some very important questions regarding cultural trends and changes as they have unfolded over the course of the twentieth century... Wouters provides us with an invaluable resource for teaching and research in the areas of sociology of culture and sociology of the emotions. His attempt to ask – and answer – fundamental questions on the development of subjectivity, transformations of sociability, disciplining of the subject, relationships between the individual and the collective within modernity and post-modernity and the meaning of the shifting boundaries drawn around public and the private spheres, etc., all place his work in dialog with other important contemporary social theorists across the globe.

International Sociology Review of Books