Managerial Communication

Strategies and Applications
Sixth Edition
Geraldine E. Hynes - Sam Houston State University, USA
Managerial Communication
February 2015 | 456 pages | Sage US
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Description

A Practical, Strategic Approach to Managerial Communication  

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need in today’s workplace. This book continues to be the market leader due to its strategic approach, solid research base, comprehensive coverage, balanced examination of oral and written communication, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace.

Contents

Part 1: Managing in Contemporary Organizations

  • Chapter 1: Communication in Contemporary Organizations
  • A Brief History of Managerial Communication
  • Factors Affecting Communication Contingencies
  • The Transition
  • Cases for Small Group Discussion
  • Chapter 2: The Managerial Communication Process
  • Levels of Managerial Communication
  • A Strategic Approach
  • Feedback and Measures of Effectiveness
  • Critical Errors in Communication
  • Cases for Small Group Discussion
  • Chapter 3: Communicating with Technology
  • A Framework For Using Technologically Mediated Communication
  • Matching Technology and the Message
  • A Look to the Future
  • The Management Challenge
  • Cases for Small Group Discussion

Part 2: Group Communication Strategies

  • Chapter 4: Managing Meetings and Teams
  • Advantages and Disadvantages of Working in Teams
  • Strategic Considerations for Meetings
  • Strategic Considerations for Face-to-Face Meetings
  • Strategic Considerations for Virtual Meetings
  • Group Decision-Making Formats
  • Cases for Small Group Discussion
  • Chapter 5: Making Presentations
  • Plan Your Presentation
  • Organize Your Presentation
  • Prepare Your Visual Aids
  • Deliver Your Presentation
  • Media Presentations
  • Team Presentations
  • Impromptu Speaking
  • Cases for Discussion

Part 3: Managerial Writing Strategies

  • Chapter 6: Contemporary Managerial Writing
  • Collaborative Writing
  • The Unique Role of Managerial Writing
  • Stage One: Planning
  • Stage Two: Composing
  • Stage Three: Revising
  • Case for Small Group Discussion: Back to School
  • Chapter 7: Writing Routine Messages
  • Audience Adaptation
  • Strategies
  • Specific Types: Direct Messages
  • Specific Types: Indirect Messages
  • Letter Formats
  • Internal Correspondence
  • Cases for Small Group Discussion
  • Chapter 8: Writing Management Reports and Proposals
  • The Report Writing Process
  • Strategic Considerations
  • Memo and Letter Reports
  • Elements of the Formal Report
  • Visual Aids
  • Cases for Small Group Discussion

Part 4: Strategies for Understanding Messages

  • Chapter 9: Managerial Listening
  • Benefits of Listening
  • Barriers to Listening
  • General Techniques for Listening
  • Specific Techniques for Active Listening
  • Specific Techniques for Interactive Listening
  • Listening to Informal Communication
  • Listening to the Total Environment
  • Developing a Listening Climate
  • Cases for Small Group Discussion
  • Chapter 10: Nonverbal Communication
  • The Importance of Nonverbal Communication
  • The Functions of Nonverbal Cues
  • Movement
  • Spatial Messages
  • Personal Appearance
  • Voice
  • Applications of Nonverbal Communication Research
  • Nonverbal Signs of Deception
  • Cases for Small Group Discussion
  • Chapter 11: Intercultural Managerial Communication
  • Rationale
  • What is Culture?
  • Intercultural Myths
  • Some of the Ways in Which We Differ
  • Should You Learn the Language?
  • Nonverbal Sensitivity
  • What is a Good Intercultural Communicator?
  • Developing Interculturally Sensitive Managers
  • Cases for Small Group Discussion

Part 5: Interpersonal Communication Strategies

  • Chapter 12: Conflict Management
  • Benefits of Conflict
  • The Relationship Between Communication and Conflict
  • Sources of Conflict
  • Strategies in Conflict Resolution
  • Problem Solving: The Win-Win Strategy
  • Conflict and Management Success
  • Cases for Small Group Discussion
  • Chapter 13: Managerial Negotiation
  • Negotiation and Networking
  • Negotiation and Conflict
  • A Strategic Model for Negotiations
  • Layer 1: Culture and Climate
  • Layer 2: Sender, Receiver, and Purpose
  • Layer 3: Time, Environment, Content, and Channel
  • Layer 4: Core Strategies
  • Cases for Small Group Discussion
  • Chapter 14: Conducting Interviews
  • Barriers to Effective Interviews
  • Questions that Lead to Effective Interviews
  • Employment Interviews
  • Performance Review Interviews
  • Networking
  • Cases for Small Group Discussion

Resources

Instructor Teaching Site

Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at study.sagepub.com/hynes6e for complete and protected access to all text-specific Instructor Resources for Managerial Communication, Sixth Edition, by Geraldine E. Hynes. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title! 

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank written by the author, Geraldine E. Hynes, contains multiple choice, true/false, and short answer questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • A Respondus electronic test bank, written by Geraldine E. Hynes, is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. 
  • The Instructor Teaching Site includes cases for small groups with discussion questions and answers.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The activities apply to individual or group projects.
  • Chapter-specific discussion questions with suggested answers help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Web resources are included for further research and insights. 
http://study.sagepub.com/hynes6e

Student Study Site

Use the Student Study Site to get the most out of your course!

The open-access Student Study Site includes the following:

  • Mobile-friendly web quizzes allow for independent assessment of progress made in learning course material.
  • Web resources are included for further research and insights. 
http://study.sagepub.com/hynes6e

Additional materials

Description

A Practical, Strategic Approach to Managerial Communication  

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need in today’s workplace. This book continues to be the market leader due to its strategic approach, solid research base, comprehensive coverage, balanced examination of oral and written communication, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace.

Contents

Part 1: Managing in Contemporary Organizations

  • Chapter 1: Communication in Contemporary Organizations
  • A Brief History of Managerial Communication
  • Factors Affecting Communication Contingencies
  • The Transition
  • Cases for Small Group Discussion
  • Chapter 2: The Managerial Communication Process
  • Levels of Managerial Communication
  • A Strategic Approach
  • Feedback and Measures of Effectiveness
  • Critical Errors in Communication
  • Cases for Small Group Discussion
  • Chapter 3: Communicating with Technology
  • A Framework For Using Technologically Mediated Communication
  • Matching Technology and the Message
  • A Look to the Future
  • The Management Challenge
  • Cases for Small Group Discussion

Part 2: Group Communication Strategies

  • Chapter 4: Managing Meetings and Teams
  • Advantages and Disadvantages of Working in Teams
  • Strategic Considerations for Meetings
  • Strategic Considerations for Face-to-Face Meetings
  • Strategic Considerations for Virtual Meetings
  • Group Decision-Making Formats
  • Cases for Small Group Discussion
  • Chapter 5: Making Presentations
  • Plan Your Presentation
  • Organize Your Presentation
  • Prepare Your Visual Aids
  • Deliver Your Presentation
  • Media Presentations
  • Team Presentations
  • Impromptu Speaking
  • Cases for Discussion

Part 3: Managerial Writing Strategies

  • Chapter 6: Contemporary Managerial Writing
  • Collaborative Writing
  • The Unique Role of Managerial Writing
  • Stage One: Planning
  • Stage Two: Composing
  • Stage Three: Revising
  • Case for Small Group Discussion: Back to School
  • Chapter 7: Writing Routine Messages
  • Audience Adaptation
  • Strategies
  • Specific Types: Direct Messages
  • Specific Types: Indirect Messages
  • Letter Formats
  • Internal Correspondence
  • Cases for Small Group Discussion
  • Chapter 8: Writing Management Reports and Proposals
  • The Report Writing Process
  • Strategic Considerations
  • Memo and Letter Reports
  • Elements of the Formal Report
  • Visual Aids
  • Cases for Small Group Discussion

Part 4: Strategies for Understanding Messages

  • Chapter 9: Managerial Listening
  • Benefits of Listening
  • Barriers to Listening
  • General Techniques for Listening
  • Specific Techniques for Active Listening
  • Specific Techniques for Interactive Listening
  • Listening to Informal Communication
  • Listening to the Total Environment
  • Developing a Listening Climate
  • Cases for Small Group Discussion
  • Chapter 10: Nonverbal Communication
  • The Importance of Nonverbal Communication
  • The Functions of Nonverbal Cues
  • Movement
  • Spatial Messages
  • Personal Appearance
  • Voice
  • Applications of Nonverbal Communication Research
  • Nonverbal Signs of Deception
  • Cases for Small Group Discussion
  • Chapter 11: Intercultural Managerial Communication
  • Rationale
  • What is Culture?
  • Intercultural Myths
  • Some of the Ways in Which We Differ
  • Should You Learn the Language?
  • Nonverbal Sensitivity
  • What is a Good Intercultural Communicator?
  • Developing Interculturally Sensitive Managers
  • Cases for Small Group Discussion

Part 5: Interpersonal Communication Strategies

  • Chapter 12: Conflict Management
  • Benefits of Conflict
  • The Relationship Between Communication and Conflict
  • Sources of Conflict
  • Strategies in Conflict Resolution
  • Problem Solving: The Win-Win Strategy
  • Conflict and Management Success
  • Cases for Small Group Discussion
  • Chapter 13: Managerial Negotiation
  • Negotiation and Networking
  • Negotiation and Conflict
  • A Strategic Model for Negotiations
  • Layer 1: Culture and Climate
  • Layer 2: Sender, Receiver, and Purpose
  • Layer 3: Time, Environment, Content, and Channel
  • Layer 4: Core Strategies
  • Cases for Small Group Discussion
  • Chapter 14: Conducting Interviews
  • Barriers to Effective Interviews
  • Questions that Lead to Effective Interviews
  • Employment Interviews
  • Performance Review Interviews
  • Networking
  • Cases for Small Group Discussion

Resources

Instructor Teaching Site

Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at study.sagepub.com/hynes6e for complete and protected access to all text-specific Instructor Resources for Managerial Communication, Sixth Edition, by Geraldine E. Hynes. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title! 

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank written by the author, Geraldine E. Hynes, contains multiple choice, true/false, and short answer questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • A Respondus electronic test bank, written by Geraldine E. Hynes, is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. 
  • The Instructor Teaching Site includes cases for small groups with discussion questions and answers.
  • Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The activities apply to individual or group projects.
  • Chapter-specific discussion questions with suggested answers help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Web resources are included for further research and insights. 
http://study.sagepub.com/hynes6e

Student Study Site

Use the Student Study Site to get the most out of your course!

The open-access Student Study Site includes the following:

  • Mobile-friendly web quizzes allow for independent assessment of progress made in learning course material.
  • Web resources are included for further research and insights. 
http://study.sagepub.com/hynes6e

Additional materials

SAGE Publishing Logo

Managerial Communication

Strategies and Applications

Geraldine E. Hynes
Cancel Print

February 2015 | 456 pages | Sage US

Format Published Date ISBN Price

A Practical, Strategic Approach to Managerial Communication  

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need in today’s workplace. This book continues to be the market leader due to its strategic approach, solid research base, comprehensive coverage, balanced examination of oral and written communication, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace.

Table Of Contents:

  • Part 1: Managing in Contemporary Organizations
  • Chapter 1: Communication in Contemporary Organizations
  • A Brief History of Managerial Communication
  • Factors Affecting Communication Contingencies
  • The Transition
  • Cases for Small Group Discussion
  • Chapter 2: The Managerial Communication Process
  • Levels of Managerial Communication
  • A Strategic Approach
  • Feedback and Measures of Effectiveness
  • Critical Errors in Communication
  • Cases for Small Group Discussion
  • Chapter 3: Communicating with Technology
  • A Framework For Using Technologically Mediated Communication
  • Matching Technology and the Message
  • A Look to the Future
  • The Management Challenge
  • Cases for Small Group Discussion
  • Part 2: Group Communication Strategies
  • Chapter 4: Managing Meetings and Teams
  • Advantages and Disadvantages of Working in Teams
  • Strategic Considerations for Meetings
  • Strategic Considerations for Face-to-Face Meetings
  • Strategic Considerations for Virtual Meetings
  • Group Decision-Making Formats
  • Cases for Small Group Discussion
  • Chapter 5: Making Presentations
  • Plan Your Presentation
  • Organize Your Presentation
  • Prepare Your Visual Aids
  • Deliver Your Presentation
  • Media Presentations
  • Team Presentations
  • Impromptu Speaking
  • Cases for Discussion
  • Part 3: Managerial Writing Strategies
  • Chapter 6: Contemporary Managerial Writing
  • Collaborative Writing
  • The Unique Role of Managerial Writing
  • Stage One: Planning
  • Stage Two: Composing
  • Stage Three: Revising
  • Case for Small Group Discussion: Back to School
  • Chapter 7: Writing Routine Messages
  • Audience Adaptation
  • Strategies
  • Specific Types: Direct Messages
  • Specific Types: Indirect Messages
  • Letter Formats
  • Internal Correspondence
  • Cases for Small Group Discussion
  • Chapter 8: Writing Management Reports and Proposals
  • The Report Writing Process
  • Strategic Considerations
  • Memo and Letter Reports
  • Elements of the Formal Report
  • Visual Aids
  • Cases for Small Group Discussion
  • Part 4: Strategies for Understanding Messages
  • Chapter 9: Managerial Listening
  • Benefits of Listening
  • Barriers to Listening
  • General Techniques for Listening
  • Specific Techniques for Active Listening
  • Specific Techniques for Interactive Listening
  • Listening to Informal Communication
  • Listening to the Total Environment
  • Developing a Listening Climate
  • Cases for Small Group Discussion
  • Chapter 10: Nonverbal Communication
  • The Importance of Nonverbal Communication
  • The Functions of Nonverbal Cues
  • Movement
  • Spatial Messages
  • Personal Appearance
  • Voice
  • Applications of Nonverbal Communication Research
  • Nonverbal Signs of Deception
  • Cases for Small Group Discussion
  • Chapter 11: Intercultural Managerial Communication
  • Rationale
  • What is Culture?
  • Intercultural Myths
  • Some of the Ways in Which We Differ
  • Should You Learn the Language?
  • Nonverbal Sensitivity
  • What is a Good Intercultural Communicator?
  • Developing Interculturally Sensitive Managers
  • Cases for Small Group Discussion
  • Part 5: Interpersonal Communication Strategies
  • Chapter 12: Conflict Management
  • Benefits of Conflict
  • The Relationship Between Communication and Conflict
  • Sources of Conflict
  • Strategies in Conflict Resolution
  • Problem Solving: The Win-Win Strategy
  • Conflict and Management Success
  • Cases for Small Group Discussion
  • Chapter 13: Managerial Negotiation
  • Negotiation and Networking
  • Negotiation and Conflict
  • A Strategic Model for Negotiations
  • Layer 1: Culture and Climate
  • Layer 2: Sender, Receiver, and Purpose
  • Layer 3: Time, Environment, Content, and Channel
  • Layer 4: Core Strategies
  • Cases for Small Group Discussion
  • Chapter 14: Conducting Interviews
  • Barriers to Effective Interviews
  • Questions that Lead to Effective Interviews
  • Employment Interviews
  • Performance Review Interviews
  • Networking
  • Cases for Small Group Discussion

Recent Product Reviews:

Broad coverage of topic--timely.
Mr Darrell Mullins, Comm Theatre Arts Dept, Salisbury University
I would recommend this book to my Master as well as to my PhD students as a supplemental guide.
Professor Alfred Zimmermann, Faculty of Informatics, Reutlingen University of Applied Sci
Clear and concise reading. Excellent case studies. Smooth reading
Ms Selina Parker, admission, Clara muhammahmed
I enjoyed the book and found it useful, the feedback from learners was they found it a little too complicated around strategies and applications and they would find it hard to relate to their working enviroment.
Mrs Laura Castles, Management, Torfaen Training
Too skill oriented for my students. We focus more on an analytical approach. But it is a good book
Professor Phillip Clampitt, Communications The Arts Dept, Univ Of Wisconsin-Green Bay

Recommendations