Managerial Communication

Strategies and Applications
Ninth Edition
Jennifer R. Veltsos - Minnesota State University, Mankato, USA
Geraldine E. Hynes - Sam Houston State University, USA
Managerial Communication
August 2024 | 512 pages | Sage US
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Description

A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, comprehensive research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Ninth Edition, authors Jennifer R. Veltsos and Geraldine E. Hynes provide coverage of current topics like managing hybrid and virtual teams, ChatGPT and artificial intelligence, and empathic listening. 

Contents

Part I • Managing in Contemporary Organizations

  • Chapter 1 • Communicating in Contemporary Organizations
  • A Brief History of Managerial Communication
  • Factors Affecting Communication Contingencies
  • The Importance of Studying Managerial Communication
  • Chapter 2 • Understanding the Managerial Communication Process
  • Levels of Managerial Communication
  • A Strategic Approach
  • Feedback and Measures of Effectiveness
  • Critical Errors in Communication
  • Chapter 3 • Communicating With Technology
  • A Framework for Using Technologically Mediated Communication
  • Using the Framework to Make Decisions
  • Communicating With Technology at Work
  • Considerations for Technology Use
  • The Management Challenge

Part II • Communicating With Groups

  • Chapter 4 • Managing Meetings and Teams
  • Advantages and Disadvantages of Working in Teams
  • Strategic Considerations for Meetings
  • Group Decision-Making Formats
  • Chapter 5 • Making Presentations
  • Plan Your Presentation
  • Organize Your Presentation
  • Anticipate Questions
  • Prepare Your Visual Aids
  • Deliver Your Presentation
  • Special Situations for Presenting Ideas
  • Chapter 6 • Communicating Visually
  • Document Design
  • Using Graphics
  • Designing Graphics for Accessibility
  • Copyright Considerations for Graphics

Part III • Writing as a Manager

  • Chapter 7 • Writing in the Workplace
  • The Unique Role of Managerial Writing
  • Stage 1: Planning
  • Stage 2: Composing
  • Stage 3: Revising
  • Collaborative Writing
  • Chapter 8 • Writing Routine Messages
  • Audience Adaptation
  • Organizational Strategies
  • Specific Types: Direct Messages
  • Specific Types: Indirect Messages
  • Letter Format
  • Internal Correspondence
  • Chapter 9 • Writing in Special Situations
  • Preparing to Write in Special Situations
  • Business Reports
  • Proposals
  • Crisis Communication

Part IV • Understanding Messages

  • Chapter 10 • Listening
  • Benefits of Listening
  • Barriers to Listening
  • Preparing to Listen
  • Specific Techniques for Active Listening
  • Specific Techniques for Interactive Listening
  • Listening to Informal Communication
  • Developing a Listening Ecosystem
  • Chapter 11 • Communicating Nonverbally
  • The Importance of Nonverbal Communication
  • The Functions of Nonverbal Cues
  • Movement
  • Spatial Messages
  • Personal Appearance
  • Voice
  • Applications of Nonverbal Communication Research
  • Nonverbal Signs of Deception
  • Chapter 12 • Communicating Across Cultures
  • What Is Culture and Why Is It Important?
  • Rationale
  • Intercultural Myths
  • Some of the Ways in Which We Differ
  • Should You Learn the Language?
  • Nonverbal Sensitivity
  • What Makes a Good Intercultural Communicator?
  • Developing Interculturally Sensitive Managers

Part V • Communicating Interpersonally

  • Chapter 13 • Managing Conflict
  • Benefits of Conflict
  • The Relationship Between Communication and Conflict
  • Sources of Conflict
  • Strategies for Conflict Resolution
  • Problem Solving: The Win–Win Strategy
  • Conflict and Management Success
  • Chapter 14 • Negotiating
  • Negotiation and Networking
  • Negotiation and Conflict
  • The Strategic Negotiation Model—Layer 1: Contextual Factors
  • The Strategic Negotiation Model—Layer 2: Situational Factors
  • The Strategic Negotiation Model— Layer 3: Message Factors
  • Core Negotiation Strategies
  • Chapter 15 • Conducting Interviews
  • Barriers to Effective Interviews
  • Strategies for Effective Interviews
  • Employment Interviews
  • Performance Interviews
  • Networking

Additional materials

Description

A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, comprehensive research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Ninth Edition, authors Jennifer R. Veltsos and Geraldine E. Hynes provide coverage of current topics like managing hybrid and virtual teams, ChatGPT and artificial intelligence, and empathic listening. 

Contents

Part I • Managing in Contemporary Organizations

  • Chapter 1 • Communicating in Contemporary Organizations
  • A Brief History of Managerial Communication
  • Factors Affecting Communication Contingencies
  • The Importance of Studying Managerial Communication
  • Chapter 2 • Understanding the Managerial Communication Process
  • Levels of Managerial Communication
  • A Strategic Approach
  • Feedback and Measures of Effectiveness
  • Critical Errors in Communication
  • Chapter 3 • Communicating With Technology
  • A Framework for Using Technologically Mediated Communication
  • Using the Framework to Make Decisions
  • Communicating With Technology at Work
  • Considerations for Technology Use
  • The Management Challenge

Part II • Communicating With Groups

  • Chapter 4 • Managing Meetings and Teams
  • Advantages and Disadvantages of Working in Teams
  • Strategic Considerations for Meetings
  • Group Decision-Making Formats
  • Chapter 5 • Making Presentations
  • Plan Your Presentation
  • Organize Your Presentation
  • Anticipate Questions
  • Prepare Your Visual Aids
  • Deliver Your Presentation
  • Special Situations for Presenting Ideas
  • Chapter 6 • Communicating Visually
  • Document Design
  • Using Graphics
  • Designing Graphics for Accessibility
  • Copyright Considerations for Graphics

Part III • Writing as a Manager

  • Chapter 7 • Writing in the Workplace
  • The Unique Role of Managerial Writing
  • Stage 1: Planning
  • Stage 2: Composing
  • Stage 3: Revising
  • Collaborative Writing
  • Chapter 8 • Writing Routine Messages
  • Audience Adaptation
  • Organizational Strategies
  • Specific Types: Direct Messages
  • Specific Types: Indirect Messages
  • Letter Format
  • Internal Correspondence
  • Chapter 9 • Writing in Special Situations
  • Preparing to Write in Special Situations
  • Business Reports
  • Proposals
  • Crisis Communication

Part IV • Understanding Messages

  • Chapter 10 • Listening
  • Benefits of Listening
  • Barriers to Listening
  • Preparing to Listen
  • Specific Techniques for Active Listening
  • Specific Techniques for Interactive Listening
  • Listening to Informal Communication
  • Developing a Listening Ecosystem
  • Chapter 11 • Communicating Nonverbally
  • The Importance of Nonverbal Communication
  • The Functions of Nonverbal Cues
  • Movement
  • Spatial Messages
  • Personal Appearance
  • Voice
  • Applications of Nonverbal Communication Research
  • Nonverbal Signs of Deception
  • Chapter 12 • Communicating Across Cultures
  • What Is Culture and Why Is It Important?
  • Rationale
  • Intercultural Myths
  • Some of the Ways in Which We Differ
  • Should You Learn the Language?
  • Nonverbal Sensitivity
  • What Makes a Good Intercultural Communicator?
  • Developing Interculturally Sensitive Managers

Part V • Communicating Interpersonally

  • Chapter 13 • Managing Conflict
  • Benefits of Conflict
  • The Relationship Between Communication and Conflict
  • Sources of Conflict
  • Strategies for Conflict Resolution
  • Problem Solving: The Win–Win Strategy
  • Conflict and Management Success
  • Chapter 14 • Negotiating
  • Negotiation and Networking
  • Negotiation and Conflict
  • The Strategic Negotiation Model—Layer 1: Contextual Factors
  • The Strategic Negotiation Model—Layer 2: Situational Factors
  • The Strategic Negotiation Model— Layer 3: Message Factors
  • Core Negotiation Strategies
  • Chapter 15 • Conducting Interviews
  • Barriers to Effective Interviews
  • Strategies for Effective Interviews
  • Employment Interviews
  • Performance Interviews
  • Networking

Additional materials

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Managerial Communication

Strategies and Applications

Jennifer R. Veltsos , Geraldine E. Hynes
Cancel Print

August 2024 | 512 pages | Sage US

Format Published Date ISBN Price

A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, comprehensive research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Ninth Edition, authors Jennifer R. Veltsos and Geraldine E. Hynes provide coverage of current topics like managing hybrid and virtual teams, ChatGPT and artificial intelligence, and empathic listening. 


Table Of Contents:

  • Part I • Managing in Contemporary Organizations
  • Chapter 1 • Communicating in Contemporary Organizations
  • A Brief History of Managerial Communication
  • Factors Affecting Communication Contingencies
  • The Importance of Studying Managerial Communication
  • Chapter 2 • Understanding the Managerial Communication Process
  • Levels of Managerial Communication
  • A Strategic Approach
  • Feedback and Measures of Effectiveness
  • Critical Errors in Communication
  • Chapter 3 • Communicating With Technology
  • A Framework for Using Technologically Mediated Communication
  • Using the Framework to Make Decisions
  • Communicating With Technology at Work
  • Considerations for Technology Use
  • The Management Challenge
  • Part II • Communicating With Groups
  • Chapter 4 • Managing Meetings and Teams
  • Advantages and Disadvantages of Working in Teams
  • Strategic Considerations for Meetings
  • Group Decision-Making Formats
  • Chapter 5 • Making Presentations
  • Plan Your Presentation
  • Organize Your Presentation
  • Anticipate Questions
  • Prepare Your Visual Aids
  • Deliver Your Presentation
  • Special Situations for Presenting Ideas
  • Chapter 6 • Communicating Visually
  • Document Design
  • Using Graphics
  • Designing Graphics for Accessibility
  • Copyright Considerations for Graphics
  • Part III • Writing as a Manager
  • Chapter 7 • Writing in the Workplace
  • The Unique Role of Managerial Writing
  • Stage 1: Planning
  • Stage 2: Composing
  • Stage 3: Revising
  • Collaborative Writing
  • Chapter 8 • Writing Routine Messages
  • Audience Adaptation
  • Organizational Strategies
  • Specific Types: Direct Messages
  • Specific Types: Indirect Messages
  • Letter Format
  • Internal Correspondence
  • Chapter 9 • Writing in Special Situations
  • Preparing to Write in Special Situations
  • Business Reports
  • Proposals
  • Crisis Communication
  • Part IV • Understanding Messages
  • Chapter 10 • Listening
  • Benefits of Listening
  • Barriers to Listening
  • Preparing to Listen
  • Specific Techniques for Active Listening
  • Specific Techniques for Interactive Listening
  • Listening to Informal Communication
  • Developing a Listening Ecosystem
  • Chapter 11 • Communicating Nonverbally
  • The Importance of Nonverbal Communication
  • The Functions of Nonverbal Cues
  • Movement
  • Spatial Messages
  • Personal Appearance
  • Voice
  • Applications of Nonverbal Communication Research
  • Nonverbal Signs of Deception
  • Chapter 12 • Communicating Across Cultures
  • What Is Culture and Why Is It Important?
  • Rationale
  • Intercultural Myths
  • Some of the Ways in Which We Differ
  • Should You Learn the Language?
  • Nonverbal Sensitivity
  • What Makes a Good Intercultural Communicator?
  • Developing Interculturally Sensitive Managers
  • Part V • Communicating Interpersonally
  • Chapter 13 • Managing Conflict
  • Benefits of Conflict
  • The Relationship Between Communication and Conflict
  • Sources of Conflict
  • Strategies for Conflict Resolution
  • Problem Solving: The Win–Win Strategy
  • Conflict and Management Success
  • Chapter 14 • Negotiating
  • Negotiation and Networking
  • Negotiation and Conflict
  • The Strategic Negotiation Model—Layer 1: Contextual Factors
  • The Strategic Negotiation Model—Layer 2: Situational Factors
  • The Strategic Negotiation Model— Layer 3: Message Factors
  • Core Negotiation Strategies
  • Chapter 15 • Conducting Interviews
  • Barriers to Effective Interviews
  • Strategies for Effective Interviews
  • Employment Interviews
  • Performance Interviews
  • Networking

Recent Product Reviews:

"This text is contextually comprehensive. I really like the features and the review questions that pop up alongside the chapter when reading online."
Tyrell Stewart-Harris, Cornell University
"This is a book which offers very applied tool box of principles and guides in managerial contexts of communication."
Qingwen Dong, University of the Pacific
"An excellent graduate-level textbooks for MBA students looking to improve their understanding of communication skills and strategies."
Bill Ackerman, Columbia College, Missouri
"The text evens the playing field for MBA students who arrive at their studies from a nontraditional path. Students from diverse disciplines can quickly catch up with others who took an undergraduate course in business communications. Further, the text assist the student to enhance their communication skills while preparing them to coach those they lead to follow suit."
Laura Dendinger, Wayne State University
"Good overall tool for communication from a managerial lens"
Michael Camire, Husson University

Recommendations