Operations Management

A Strategic Approach
Alison Bettley - The Open University
David Mayle
Tarek Tantoush - The Open University
Published in Association With the Open University
Operations Management
October 2005 | 328 pages | Sage UK
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Description

`This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University

How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management?

This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are:

- Strategy - makes the case for regarding operations as a strategic asset in their own right

- Methodology - examines the myriad of approaches taken towards process improvement

- Technology - asks why problems associated with the implementation of technology continue to dog organisations

- Human Issues - repositions human input to the top of the operational agenda

Contents

Introduction

Introduction

THEME 1: OPERATIONS AS STRATEGY

  • Operations-Based Strategy
  • Resource-based Competition and the New Operations Strategy
  • Stakeholder Capitalism and the Value Chain
  • Managing the Transition from Products to Services
  • In Defense of Strategy as Design

THEME 2: APPROACHES AND TECHNIQUES

  • Leveraging Management Improvement Techniques
  • A Critical Examination of the Business Process Re-Engineering Phenomenon
  • Best Practice in Business Excellence
  • The Fallacy of Universal Best Practices

THEME 3: THE ROLE OF TECHNOLOGY

  • Technology, the Technology Complex and the Paradox of Technology Determinism
  • IT-Enabled Business Transformation
  • From Automation to Business Scope Redefinition
  • Executive Forum
  • Technology and Strategic Advantage
  • Technology Infusion in Service Encounters
  • Integrating Environmental Issues into the Mainstream
  • An Agenda for Research in Operations Management

THEME 4: HUMAN ISSUES

  • Seven Practices of Successful Organizations
  • A Framework for Linking Culture and Improvement Initiatives in Organizations
  • Empowering Service Employees
  • Client Co-Production in Knowledge-Intensive Business Services

Description

`This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University

How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management?

This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are:

- Strategy - makes the case for regarding operations as a strategic asset in their own right

- Methodology - examines the myriad of approaches taken towards process improvement

- Technology - asks why problems associated with the implementation of technology continue to dog organisations

- Human Issues - repositions human input to the top of the operational agenda

Contents

Introduction

Introduction

THEME 1: OPERATIONS AS STRATEGY

  • Operations-Based Strategy
  • Resource-based Competition and the New Operations Strategy
  • Stakeholder Capitalism and the Value Chain
  • Managing the Transition from Products to Services
  • In Defense of Strategy as Design

THEME 2: APPROACHES AND TECHNIQUES

  • Leveraging Management Improvement Techniques
  • A Critical Examination of the Business Process Re-Engineering Phenomenon
  • Best Practice in Business Excellence
  • The Fallacy of Universal Best Practices

THEME 3: THE ROLE OF TECHNOLOGY

  • Technology, the Technology Complex and the Paradox of Technology Determinism
  • IT-Enabled Business Transformation
  • From Automation to Business Scope Redefinition
  • Executive Forum
  • Technology and Strategic Advantage
  • Technology Infusion in Service Encounters
  • Integrating Environmental Issues into the Mainstream
  • An Agenda for Research in Operations Management

THEME 4: HUMAN ISSUES

  • Seven Practices of Successful Organizations
  • A Framework for Linking Culture and Improvement Initiatives in Organizations
  • Empowering Service Employees
  • Client Co-Production in Knowledge-Intensive Business Services
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Operations Management

A Strategic Approach

Alison Bettley , David Mayle , Tarek Tantoush
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October 2005 | 328 pages | Sage UK

Format Published Date ISBN Price

`This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University

How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management?

This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are:

- Strategy - makes the case for regarding operations as a strategic asset in their own right

- Methodology - examines the myriad of approaches taken towards process improvement

- Technology - asks why problems associated with the implementation of technology continue to dog organisations

- Human Issues - repositions human input to the top of the operational agenda


Table Of Contents:

  • Introduction
  • THEME 1: OPERATIONS AS STRATEGY
  • Operations-Based Strategy
  • Resource-based Competition and the New Operations Strategy
  • Stakeholder Capitalism and the Value Chain
  • Managing the Transition from Products to Services
  • In Defense of Strategy as Design
  • THEME 2: APPROACHES AND TECHNIQUES
  • Leveraging Management Improvement Techniques
  • A Critical Examination of the Business Process Re-Engineering Phenomenon
  • Best Practice in Business Excellence
  • The Fallacy of Universal Best Practices
  • THEME 3: THE ROLE OF TECHNOLOGY
  • Technology, the Technology Complex and the Paradox of Technology Determinism
  • IT-Enabled Business Transformation
  • From Automation to Business Scope Redefinition
  • Executive Forum
  • Technology and Strategic Advantage
  • Technology Infusion in Service Encounters
  • Integrating Environmental Issues into the Mainstream
  • An Agenda for Research in Operations Management
  • THEME 4: HUMAN ISSUES
  • Seven Practices of Successful Organizations
  • A Framework for Linking Culture and Improvement Initiatives in Organizations
  • Empowering Service Employees
  • Client Co-Production in Knowledge-Intensive Business Services

Recent Product Reviews:

A good reader that introduces some interesting elements of operations management theory & research for students.
Mr Philip Cragg, HE Business & Management, Calderdale College
Returned to publisher
Professor Narcissus Shambare, Business Administration , College of Saint Mary
Excellent pieces in here that significantly augment my teaching.
Dr Kenneth Gadd, Leeds University Business School, Leeds University
Good overview, and addition to Slack - Operations Management
Mrs Carrie Foster, Business School, Chester University
This reader encourages students to consider operations management critically and from a range of perspectives, enabling them to develop principles of good practice.
Ms Linda Martin, Management , Coventry University

Recommendations